Will Aguilar Email & Phone Number

Little Rock, Arkansas, United States

• Provide basic to intermediate level support/consulting of the stores’ data and voice networks.
• Configure, install and support various network devices and services, e.g. Fortinet Firewalls, Aruba switches, and Aruba / Meraki APs, network management software, etc.
• Perform network installation support as defined by the Store Network Evolution Project.
• Monitor network installation performance to ensure quality and standard adherence.
• Monitor network performance and ensure availability and reliability.
• Work within established configuration and change management policies.

Little Rock, Arkansas, United States

• Troubleshoot and maintain all LAN connectivity for individual endpoints at Robinson Center, Statehouse Convention Center, River Market, Cromwell Building and downtown Parking Decks
• Configure, install, troubleshoot and maintain Xibo devices (Digital Signage) via cloud CMS
• Configure, install, troubleshoot and monitor Aruba Access Points using Aruba Mobility Conductor Controller and Aruba Central
• Configure and troubleshoot Connect VOIP Phones using Mitel Connect
• Troubleshoot and maintain Security Cameras using Milestone XProtect
• Maintain and update documents related to LRCVB network

Little Rock, Arkansas

• Support, configure, maintain, and upgrade all network equipment and data circuits inside the Dillard’s network. This includes wired and wireless equipment and connections at all corporate locations, distribution.
• Monitor network performance (availability, utilization, and latency) using SolarWinds network performance software 24/7/365
• Troubleshoot internal and external VPN issues
• Resolve VOIP issues reported by end users
• Provide second level network support for our Technical Support team to resolve network related issues reported by end users
• Report and follow-up on WAN connectivity issues with the local telco providers

Little Rock, Arkansas

USER EXPERIENCE DESIGNER (UX) - Create mockups, prototypes, designs, and layouts to solve business needs. Work simultaneously with the development team to implement the front end solution using HTML, CSS, Javascript and JQuery.

Little Rock, Arkansas

• Obtain orders by answering telephone calls, verifying and entering items, transferring orders to fulfillment, explaining stock-outs and expected delivery dates
• Reports industry trends, competitive pricing and customer feedback to management
• Prepares, generates and follow up on verbal or written quotations to secure orders or determine reason for loss of order
• Investigates deductions made by customer when paying WESCO invoices, obtaining necessary information for management to make a determination of whether credit is to be issued or letter to be written. Prepares replies.

Little Rock, Arkansas

• Resolve customer service inquiries and concerns regarding our products and services (bills, coverage area, promotions, store locations and hours, etc.)
• Trouble shoot complex billing issues, rerates, network issues and equipment matters
• Ownership of escalated calls
• Offer end to end solutions for customers with complex technical issues
• Increase customer satisfaction by offering alternative solutions and products
• Retain customers inquiring about canceling service

Little Rock, Arkanasas

Analyze English and Spanish Technical Support calls to ensure representatives provide superior customer service. Coach frontline representatives to make personal customer connections and to efficiently resolve customer issues

Little Rock, Arkansas

Received inbound customer calls via IVR system or interdepartmental transfers using multiple internal systems and applications to provide troubleshooting assistance for Wireless, and Wireless Internet customers to determine reason for inoperable service, equipment, or features

Bba, Management Information Systems/Telecommunication And Networks

Activities and Societies: Business Information Technologies (BIT) Club, Hispanic Pride Organization

Technical Certificate, Computer/Information Technology Administration And Management, 3.75 Gpa

General Studies