William Alewine Email & Phone Number

Richmond, Va, Us

Richmond, Virginia, United States

Guided clients through the mortgage application process, minimizing inefficiencies and presenting information in a clear/consistent manner.Coordinated with numerous parties related to the loan process, including realtors, title/insurance companies, and internal teammates which included sales, closing, underwriting, and servicing.Utilized numerous computer applications to obtain necessary information and documentation. These included Empower, Equifax, The Work Number, Corelogic, Qualia and more.Placed in the top 10% of processors for overall quality, quantity, and customer satisfaction within the first 11 months.Reviewed all loan documentation for errors, while checking for indications of mortgage fraud. I regularly handled over 15 loans simultaneously from contract signing to closing.Verified employment using various methods, including telephone, fax, email, and 3rd parties.Processed applications in multiple US states, which involves varying laws and procedures.

Richmond, Virginia Area

Ensured mortgage applications were closed and funded in a timely and accurate manner.Reviewed files accuracy and completeness and was primarily graded on my relevant efficiency.Scored consistently at the top of my group with quantity and quality, receiving numerous small awards within my group for my performance.Acted as my group’s trust closing and review specialist from 2016 through 2019, and I was selected to be the first my team's first construction loan expert.Trained three other individuals as closers.Organized and participated in several committees, involving processors, underwriters, and closers. These committees focused on coordination between the department roles, as well as improving overall morale.

Richmond, Virginia, United States

Served as the first point of customer interaction, whether in person or on the phone.Processed new loans and payments, and made outgoing calls to customers for check-ins.Assisted with conflict resolution, easing tensions and smoothing communication.Led our individual stores marketing program, which included collaboration with other nearby companies. Trained new employees in the various store functions.Started as a Customer Service Representative, then promoted to Store Manager.

Gaithersburg, Maryland, United States

Conducted various administrative tasks that facilitated office efficiency.Assisted with client outreach, both current and prospective.Organized office assets and reviewed archived data for deletion or retention.