• Oversaw operational expansion of over 100 new FTE and new revenue of +30 million; contributed to 65% net revenue increase in 3+ years• Led organization-wide multi-year IT infrastructure and governance upgrade for increased efficiency• Deployed helpdesk ticketing system for Operations, Asset Management, HR, QI, and Finance teams• Lead strategy initiative to unify all support teams with single accountability and KPI structure• Deployed organization wide purchasing and procurement system; saw immediate cost overrun reduction of 50%• Directly oversaw the opening of 9 new programs leading to an 85% revenue increase across inpatient portfolio • Active member in executive project team and rollout for agency wide rebranding in 2020• Championed deployment of agency wide staff survey and focus groups; regular staff participation of over 70%• Familiar with and have integrated Microsoft 365, CMMS, EHR, HCM, and Finance software packages• Managed outpatient teams operating in community-based settings; expanded team and revenue by 770% • Led DEI transformation, leading to executive and BOD buy in and creation of VP of Equity, Culture and Talent role• Presented to and negotiated with executive level external vendors in private, nonprofit, and government space• Administered asset management team and strategy for 50 operational sites in complex healthcare portfolio • Project managed 10+ real estate acquisition, development, and construction projects from ideation to full operations• Deployed CMMS software system alongside revamped asset management organizational structure and team• Engaged in extensive coaching of directors and managers within reporting structures of fellow leaders• Engineered RFP responses to secure over $10 million for new capital projects

• Provide coordination services through referring and connecting individuals and families to appropriate earthquake related support services and resources • Collect and analyze data from relevant fields such as insurance, construction, legal, NGO’s, and local government; formulate specific solutions for client issues• Utilize strength based approach in line with a comprehensive needs assessment to drive the identification, planning, and execution of Earthquake Recovery Goals • Network within the post-earthquake recovery environment to further develop earthquake related knowledge and professional contacts• Keep informed of recent research and models of disaster psychology• Identify emerging client needs through gap analysis of service delivery and open discussion of coordinator conduct and techniques• Produce qualitative and quantitative reports for external stakeholders to ensure fidelity and to secure contracts• Innovate by creating new solutions and perspectives in complex and adversarial dispute situations

• Run Client Centered strength based assessments to support clients to identify and create employment goals• Place clients with mental health barriers into open employment and provide post placement support until independent in the job environment• Participate in review processes related to client employment goals and career plans to ensure client motivation and momentum• Develop and maintain existing working relationships with other employment agencies to better serve all at risk populations in Christchurch• Negotiate, advocate, and network for clients about employment issues and opportunities pre and post employment• Liaison with medical practitioners and government agencies to promote Creative Works to secure new contracts

• Lead solo therapy sessions with Autistic client. Assume responsibility and leadership for direction of sessions• Assess client progression through meetings with therapy team and coordinator• Take client on public outings to develop social tolerance• Record data in a responsible and adequate manner and make solo decisions about therapy directions and program specifics

• Guide and monitor individual progress of youth clients during Cognitive Behavioral Therapy• Work in tandem with Public School teachers to teach academic, cultural, and practical life skills• Work collaboratively with social workers, program directors, teachers, families, and speech therapists to best suit client’s needs• Lead therapy groups on team building, anger management, cultural identity, grief, self-esteem, and anxiety issues• Respond to clients in crisis and effectively and safely defuse dangerous situations• Complete records in relation to Medicaid billing, therapy forms, adverse incidents, and physical intervention