Will A. Email & Phone Number

Orlando, Fl, Us

Nashville, Tn, Us

Project Management: Successfully managed multiple projects, ensuring timely completion and alignment with client requirements. This involved overseeing business rules discovery with the customer, documenting business requirements, and configuring the platform to meet these needs.Team Collaboration: Collaborated with cross-functional teams, including IT, marketing, and customer service, to achieve project goals and improve processes. This collaboration was crucial for payroll demographic and deduction discovery, non-integrated provider discovery, and templating.Data Analysis: Conducted data analysis to support project decisions and provide insights for continuous improvement. This analysis was essential for data file specification and ensuring a error-free file submission rate during testing.Documentation: Created and maintained detailed project documentation, including meeting agendas, action items, and project plans. This documentation covered all aspects of employer site design and setup, employee flow site design, and site walkthroughs.Problem Solving: Identified and resolved project issues, ensuring minimal disruption to project timelines and deliverables. This included resolving payroll and provider test issues and addressing daily call metrics issues.Configuration Updates: Managed configuration updates for mergers, acquisitions, benefit or state rule changes, ensuring thorough testing and promotion to production upon approval.Annual Enrollment Configuration: Updated configuration and site design for Annual Enrollment periods, ensuring thorough testing and validation before promoting updates to the production environment.

Chicago, Illinois, Us

• Built successful solutions for multiple organizations with various products (Engage+/Messaging, Loyalty, and Engagement Data Platform) while adhering to client marketing, business, and technical requirements. • Collaborated with clients, including Citi Wealth Management, Corus Entertainment, Hilton Hotels, Publishers Clearing House and Virginia Lottery, to understand their specific needs through in-depth discovery sessions, ensuring seamless onboarding and optimization of existing platforms.• Obtained client business and technical requirements through discovery sessions to onboard new clients and optimize existing platforms.• Implemented SMS programs to establish new lines of communication, resulting in increased app installs and enabling direct notifications to customers.• Acted as a trusted advisor, consulting with both technical and non-technical clients, to align their requirements with comprehensive and efficient solutions that meet business and functional objectives.• Leveraged in-depth knowledge of product capabilities and limitations to validate solutions and estimate the level of effort required for sales opportunities, supporting the Sales and Success teams.• Utilized strong analytical and problem-solving skills to document client problems and design software solutions using SSDs, FSDs, wireframes, diagrams, workflows, and mockups.• Created detailed Entity Relationship Diagrams (ERDs) to visualize solution architecture, including database table designs, facilitating effective communication and collaboration with project teams.• Acted as a liaison between clients and the Project Manager, sharing identified issues and risks, and presenting alternative solutions to mitigate or resolve them.• Collaborated closely with internal developers to deploy custom code for a translation layer that converted client payloads into a standard Cheetah Digital API format.

Charleston, Sc, Us

• Developed and engineered successful solutions for multiple health care organizations, including Allstate, Blue Cross BlueShield of Nebraska, Blue Cross Blue Shield of North Carolina, HealthNow, Kashable, MetLife, United Health Care, Premera, and Transamerica.• Lead Implementation and Discovery onsite sessions from conception to completion while providing mentorship and guidance to junior consultants.• Guide software demonstrations and breakthroughs on conceptual and finalized products from an end user’s perspective as well as an administrative viewpoint.• Provided pre-go-live testing of the application and conduct testing sprints.• Troubleshoot issues and provide resolutions or a viable alternate solution when required.• Successful experience managing a portfolio of customers consisting of companies with a high-level of complexity, focus and intensity.• Advise on implementation strategy and best practices, educated clients on new features to be utilized that build efficiencies for both organizations.• Created data migration plans onboarding net new clients and existing carrier channels.• Partnered with engineering stakeholders to produce custom requirements and code changes for carrier channel clients.• Collaborated and effectively communicate with teammates and other cross-functional departments.• Participate in client requirement gathering discussions.• Work to ensure client needs are understood and met and integrated within the enrollment interchange platform.• Developed project plans/timelines and keep open lines of communication with team members.• Documented new procedures and update previous documentation.

Charleston, Sc, Us

• Managed multiple client configuration projects simultaneously• Onboard net new clients through implementation process• Work efficiently within tight time frames in a fast paced environment• Act as liaison/facilitator across technical and operational departments• Maintain high accuracy and quality of configurations• Meet dates within project plan/timeline and keep open lines of communication with team members• Work to ensure client needs are understood and met and integrated within enrollment, payroll and electronic data interchange platforms• Participate in requirements gathering discussions• Maintain a thorough knowledge of enrollment, quoting, & marketplace products• Continually learn and become an expert on software that is updated quarterly• Managed a heavier work load and be available during non-standard working hours during - Open Enrollment Season (September - December)

•Led company through a $300K hardware and software overhaul.•Manage all hardware and software systems company wide. 13 locations and 50 terminals throughout Georgia, North Carolina, and South Carolina.•Substantially reduced employee mistakes and increased profitability by introducing new methods and tools into the scrap metal industry. Tracking material from entrance to photo of individual at pay window.•Increased web presence and communication lines with customers.•Cut unnecessary costs and optimized current utilities. •All-in-one support for entire company ensuring all problems were properly solved and employees were satisfied. Support tickets were cut 75% with proper documentation and user education.

Rock Hill, S.C., Us

•Responsible for data/phone connectivity between 44 campus buildings.•Directly communicated with faculty/student population to educate users on new features implemented.•Developed plans for deployment and maintained wireless access points for 31 buildings.•Handled position while carrying course load.Proficiency in HP SwitchesKnowledge developing Asterisk phone systemsWireless DeploymentNetwork SecurityExinda web optimizationExperience with Mitel phone systems (Minet/SIP...)Extensive work with various Fluke tools