Will A. Email & Phone Number

Orlando, FL, US

Nashville, TN, US

Project Management: Successfully managed multiple projects, ensuring timely completion and alignment with client requirements. This involved overseeing business rules discovery with the customer, documenting business requirements, and configuring the platform to meet these needs.Team Collaboration: Collaborated with cross-functional teams, including IT.

Chicago, Illinois, US

• Built successful solutions for multiple organizations with various products (Engage+/Messaging, Loyalty, and Engagement Data Platform) while adhering to client marketing, business, and technical requirements.
• Collaborated with clients, including Citi Wealth Management, Corus Entertainment, Hilton Hotels, Publishers Clearing House and Virginia Lottery, to understand their specific needs through in-depth discovery sessions.
• Obtained client business and technical requirements through discovery sessions to onboard new clients and optimize existing platforms.
• Implemented SMS programs to establish new lines of communication, resulting in increased app installs and enabling direct notifications to customers.
• Acted as a trusted advisor, consulting with both technical and non-technical clients, to align their requirements with comprehensive and efficient solutions that meet business and functional objectives.
• Leveraged in-depth knowledge of product capabilities and limitations to validate solutions and estimate the level of effort required for sales opportunities, supporting the Sales and Success teams.

Charleston, SC, US

• Developed and engineered successful solutions for multiple health care organizations, including Allstate, Blue Cross BlueShield of Nebraska, Blue Cross Blue Shield of North Carolina, HealthNow, Kashable, MetLife.
• Lead Implementation and Discovery onsite sessions from conception to completion while providing mentorship and guidance to junior consultants.
• Guide software demonstrations and breakthroughs on conceptual and finalized products from an end user’s perspective as well as an administrative viewpoint.
• Provided pre-go-live testing of the application and conduct testing sprints.
• Troubleshoot issues and provide resolutions or a viable alternate solution when required.
• Successful experience managing a portfolio of customers consisting of companies with a high-level of complexity, focus and intensity.

Charleston, SC, US

• Managed multiple client configuration projects simultaneously
• Onboard net new clients through implementation process
• Work efficiently within tight time frames in a fast paced environment
• Act as liaison/facilitator across technical and operational departments
• Maintain high accuracy and quality of configurations
• Meet dates within project plan/timeline and keep open lines of communication with team members

• Led company through a $300K hardware and software overhaul.
• Manage all hardware and software systems company wide. 13 locations and 50 terminals throughout Georgia, North Carolina, and South Carolina.
• Substantially reduced employee mistakes and increased profitability by introducing new methods and tools into the scrap metal industry. Tracking material from entrance to photo of individual at pay window.
• Increased web presence and communication lines with customers.
• Cut unnecessary costs and optimized current utilities.
• All-in-one support for entire company ensuring all problems were properly solved and employees were satisfied. Support tickets were cut 75% with proper documentation and user education.

Rock Hill, S.C., US

• Responsible for data/phone connectivity between 44 campus buildings.
• Directly communicated with faculty/student population to educate users on new features implemented.
• Developed plans for deployment and maintained wireless access points for 31 buildings.
• Handled position while carrying course load.Proficiency in HP SwitchesKnowledge developing Asterisk phone systemsWireless DeploymentNetwork SecurityExinda web optimizationExperience with Mitel phone systems.