- Lead mail logistics operations for the US Navy’s 5th Fleet, ensuring timely and secure delivery of mail and packages across the region.- Drive excellence and innovation in complex and dynamic environments, ensuring the efficient delivery of mail and packages.- Oversee multi-million-dollar projects, optimizing processes and enhancing operational efficiency.- Foster high-performance teams, improving productivity and morale through effective leadership and mentorship.- Implement advanced strategic planning and project management techniques to achieve organizational goals.- (GS-0301-13) Manage responsibilities within the 0301 series, encompassing miscellaneous administration and program management tasks.

- Provided comprehensive insurance solutions to clients, tailoring policies to meet individual needs.- Built and maintained a robust client base through exceptional customer service and relationship management.- Conducted risk assessments and provided expert advice on insurance products, contributing to overall client satisfaction and retention.- Achieved sales targets consistently, demonstrating strong sales and negotiation skills.

- Managed customer service operations, ensuring high levels of customer satisfaction and retention.- Developed and implemented strategies to improve the customer experience, addressing issues promptly and effectively.- Collaborated with cross-functional teams to streamline processes and enhance service delivery.- Analyzed customer feedback and data to identify trends and areas for improvement, driving continuous enhancement of customer service practices.

- Authored a comprehensive "Point-of-Sale (POS) Life Cycle" strategy paper.- Optimized inventory and ordering processes to enhance efficiency.- Instrumental in improving warehouse operations and reducing missed shipments.- Elevated overall efficiency of the retail experience.

- Developed agreements with Support Staff and Security Managers to ensure physical security, training, funding, and administrative support during a two-year headquarters move.- Annually managed over $3 million in accounts for the Operations & Maintenance Working Capital Fund and the Transportation Working Capital Fund.- Compiled data for fiscal year budget submissions and loaded financing targets.- Examined and verified temporary task orders, purchasing requests, and expenses for four organizations.- Developed trends and performance metrics for the Commander by analyzing financial reports and an open document listing.- Administered a $4 million budget and supervised several Resource Advisors across four organizations to enhance mobility activities supporting 12 Military Installations.

- Supervised eleven staff employees, providing senior leadership with direct support for executive-level communication and direction.- Managed complex administrative and staff initiatives by setting expectations and deadlines, maintaining budgets, and coordinating cross-functional departmental activities.- Enhanced program and operations administration through critical thinking, rigorous evaluations, and problem identification and resolution.- Redesigned programs, policies, and procedures to improve department quality, effectiveness, and responsiveness during integration and departure phases from the service.

- Served as Chair of the Diversity Committee for one year, selected by the Chair-Elect in conjunction with the Chair, Vice Chair, and Secretary.- Directed and managed the Diversity Council in collaboration with the Equal Opportunity (EO) office.- Advised management and over 10,000 employees and family members on Diversity & Special Observance policies.- Ensured compliance with the Code of Federal Regulations, Equal Employment Opportunity Commission directives, and other applicable laws.

- Led a team of five experts and nine career counselors, serving over 2,000 Air Force employees.- Directed and supervised human resources, customer service, force and talent management, administration, career development, and training for all assigned personnel.- Optimized results by revising and implementing standard operating procedures and future policy changes.- Analyzed trends and evaluated the impact of policy changes on program effectiveness and productivity.- Monitored and supervised all personnel transactions, including promotions, assignments, vacation, payroll, awards, evaluations, and record updates to ensure compliance with preparedness and documentation requirements.

- Supervised daily operations of a six-person team delivering comprehensive post office services to 2,300 military members, civilians, and dependents.- Directed team members to enhance efficiency, customer service, and compliance with service, budget, and productivity objectives.- Audited financial accounts of five clerks weekly, identifying and reconciling budget concerns.- Upgraded the Retail Software System for $16,000, training and certifying five staff members in 1/10 of the allotted time, saving approximately 480 person-hours.

- Acted as NCOIC of the Aerial Mail Terminal (AMT), overseeing all UK mail movement operations.- Managed EUCOM's only Mail Recovery Center for 191 post offices and contributed to the success of the 2012 Higher Headquarters (HHQ) assessment.- Led bomb detection program, targeting 50% of inbound mail (100K packages), exceeding the EUCOM 30% standard and enhancing Force Protection (FP) readiness.Managed 15M lbs. of mail for three Air Force Wings and 40K customers.- Coordinated with the host country's mail and customs services.- Managed command's registered mail operations; provided 12 hours of training, certified four people, and doubled staff to handle 5K lbs. of secret materials annually.- Reduced load times by 33% by implementing color-coded mail dispatch locations.Imported 52 surface mail containers, delivered 700K lbs. of mail to 192 units, and verified $260K in DoD payments.- Digitized paperwork and revised daily checklists, resulting in annual savings of $700.- Managed in-garrison contingency operations, delivering 38K lbs. of mail from a team-ready facility within 48 hours.- Simplified mail pouching and aggregated lost shipments, reducing handling by 25% and improving security.- Processed 1.3K mail manifests and managed $200K in DoD funding.- Handled 3M lbs. of holiday mail with a 67% volume increase despite a 37% staff shortfall.- Participated in a Command-Level pilot project to barcode all registered mail shipments leaving the UK, ensuring 100% visibility on 5K lbs. of high-value and classified shipments annually.- Negotiated and signed 32 airline contracts for worldwide routes to 29 countries, saving the DoD $1.7M annually.

- Advised postal customers on postal, US Customs, and host country mailing requirements for incoming and outgoing mail.- Scanned and submitted package tracking information to the Osan Post Office and USPS worldwide tracking systems.- Controlled mail delivery records and validated weekly self-inspection reports to identify and remedy mistakes.- Merged and streamlined over 80 unit mail programs, saving the Air Force $12,000 annually.- Led the team in unloading 180 trucks and 3 million pounds of mail for distribution, checked 495 postal receptacles, reduced letter inconsistencies by 10%, and increased customer satisfaction.- Oversaw weekly bulk mail distribution, delivering 11,000 pieces within 48 hours of receipt.Managed directory service, daily redirecting over one thousand items in accordance with DoD requirements.- Trained nine postal clerks in Ionization Scanning (IONSCAN) and inspected 3,000 shipments for explosives, enhancing Osan's security.- Controlled two postal cars and daily mail delivery trucks as a qualified Vehicle Noncommissioned Officer (VCNCO) with no missed deliveries or workdays.- Expertly managed flight records program, handling over 200 files in four sections; Unit Compliance Inspection passed with a perfect score.- Created, oversaw, and led a diverse team of 23 military and civilian professionals across three postal sections, providing expert advice for mail transportation, logistics, and deployment support in Europe during peace, war, and contingencies.- Led the examination of 68 units' postal clerk continuity binders, ensuring USPS compliance with PACAF's "Excellent" overall POI grade.

- Received and shipped over 10 million pounds of mail annually for 55,000 customers and 11 bases on Okinawa.- Oversaw weekend and night shift postal operations, achieving same-day shipments of over 200K pounds of outgoing mail.- Checked and x-rayed 10,000 packages with explosives-detecting technology, ensuring the safety of 19,000 passengers.- Enforced DoD, USPS, and FAA postal regulations and managed delivery to five mail facilities and mail rooms in Okinawa.- Controlled accountable mail delivery records and performed monthly inspections to identify and resolve issues.- Supervised daily mail inspections at Japanese customs, disposing of illegal materials and coordinating with customers to destroy over 400 detained items.- Coordinated $4 million in DoD payments by managing mail logistics to Naha International Airport.- Maintained mail accountability and records, generating manifests with the Automated Mail Processing System (AMPS) for delivery to seventeen hubs.- Led mail inspection team in Iraq, ensuring compliance with USCENTCOM policy and training new unit mail clerks.- Supervised unit safety program, achieving a perfect score on Wing's Safety Inspection.- Managed training for 31 personnel, ensuring qualification and deployability.Used the Global Enterprise Mail System to move over 90K pounds of mail for the USS Kitty Hawk battlegroup, serving 16,000 sailors.

- Oversaw US and international air carriers transporting US military mail at the Mail Control Activity (MCA).- Coordinated with Yokota AMT and Fleet Mail Center Yokohama to assess mail volume for seven air carriers, ensuring each flight received a mail breakdown.- Ensured registered mail security on commercial aircraft ramps, providing accountability and timely dispatch to destinations per postal guidelines.- Monitored commercial air carriers delivering military mail to 54 destinations, processing approximately 100M lbs. of mail annually with foreign cargo handlers.- Implemented use of plastic sheets by cargo handlers to protect mail in bad weather.- Ensured operational continuity through emergency response and back-to-back shifts.- Trained three new Airmen to achieve 100% task coverage in half the expected time.- Led the manual loading and unloading of six 40-foot trucks daily.- Protected 1.5K lbs. of registered mail annually.- Processed 32K lbs. of mail post-typhoon to prevent postal backlogs.- Supervised a shift team of six during periods of limited manning to complete mission objectives.- Volunteered for deployment to Kuwait City International Airport, processing 65M lbs. of mail for 160K civilian contractors and military personnel supporting Operations Iraqi Freedom.- Quality-checked 15K air carrier payment documents worth $4.7M.- Selected for deployment to the largest Southwest Asia theater postal operation, serving 4,950 personnel during Operations Southern Watch and Enduring Freedom.

- Loaded and unloaded mail delivery vehicles for the largest Air Force postal facility.- Sorted, processed, and delivered all classes of mail per DoD and USPS directives.Identified and reported instances of postal privilege misuse.- Processed mail, delivered packages, and provided customer support.- Contributed 12 overtime hours per week to ensure bulk mail was sorted and shipped within 48 hours, exceeding the command norm of 72 hours, achieving a customer satisfaction rate of 96%.- Assisted in processing approximately 2.6K pouches and parcels, totaling over 300K pounds per month.- Inspected over 500 mail receptacles weekly for irregularities and overstuffed boxes with a 95% accuracy rate.- Selected for OMC duties, assisted in processing and delivering 1.75 million pounds of mail, and maintained mail accountability for 160 Activity Distribution Offices (ADO).- Part of a three-person team tasked with inventorying and overhauling six postal mobility kits, compiling deficiency lists, and purchasing replacement forms and equipment.- Ensured all Unit Type Code obligations were completed following a 33% reduction in postal staff, maintaining crucial force protection.