Willard E. Hughes Email & Phone Number

United States

United States

- Lead mail logistics operations for the US Navy’s 5th Fleet, ensuring timely and secure delivery of mail and packages across the region.- Drive excellence and innovation in complex and dynamic environments, ensuring the efficient delivery of mail and packages.- Oversee multi-million-dollar projects, optimizing processes and enhancing operational efficiency.- Foster high-performance teams, improving productivity and morale through effective leadership and mentorship.- Implement advanced strategic planning and project management techniques to achieve organizational goals.- (GS-0301-13) Manage responsibilities within the 0301 series, encompassing miscellaneous administration and program management tasks.

Tampa, Florida, United States

- Provided comprehensive insurance solutions to clients, tailoring policies to meet individual needs.- Built and maintained a robust client base through exceptional customer service and relationship management.- Conducted risk assessments and provided expert advice on insurance products, contributing to overall client satisfaction and retention.- Achieved sales targets consistently, demonstrating strong sales and negotiation skills.

- Managed customer service operations, ensuring high levels of customer satisfaction and retention.- Developed and implemented strategies to improve the customer experience, addressing issues promptly and effectively.- Collaborated with cross-functional teams to streamline processes and enhance service delivery.- Analyzed customer feedback and data to identify trends and areas for improvement, driving continuous enhancement of customer service practices.

- Authored a comprehensive "Point-of-Sale (POS) Life Cycle" strategy paper.- Optimized inventory and ordering processes to enhance efficiency.- Instrumental in improving warehouse operations and reducing missed shipments.- Elevated overall efficiency of the retail experience.

United States

- Developed agreements with Support Staff and Security Managers to ensure physical security, training, funding, and administrative support during a two-year headquarters move.- Annually managed over $3 million in accounts for the Operations & Maintenance Working Capital Fund and the Transportation Working Capital Fund.- Compiled data for fiscal year budget submissions and loaded financing targets.- Examined and verified temporary task orders, purchasing requests, and expenses for four organizations.- Developed trends and performance metrics for the Commander by analyzing financial reports and an open document listing.- Administered a $4 million budget and supervised several Resource Advisors across four organizations to enhance mobility activities supporting 12 Military Installations.

United States

- Supervised eleven staff employees, providing senior leadership with direct support for executive-level communication and direction.- Managed complex administrative and staff initiatives by setting expectations and deadlines, maintaining budgets, and coordinating cross-functional departmental activities.- Enhanced program and operations administration through critical thinking, rigorous evaluations, and problem identification and resolution.- Redesigned programs, policies, and procedures to improve department quality, effectiveness, and responsiveness during integration and departure phases from the service.

Hurlburt Field, Florida, United States

- Served as Chair of the Diversity Committee for one year, selected by the Chair-Elect in conjunction with the Chair, Vice Chair, and Secretary.- Directed and managed the Diversity Council in collaboration with the Equal Opportunity (EO) office.- Advised management and over 10,000 employees and family members on Diversity & Special Observance policies.- Ensured compliance with the Code of Federal Regulations, Equal Employment Opportunity Commission directives, and other applicable laws.

Geilenkirchen, Nato Ab, Germany

- Led a team of five experts and nine career counselors, serving over 2,000 Air Force employees.- Directed and supervised human resources, customer service, force and talent management, administration, career development, and training for all assigned personnel.- Optimized results by revising and implementing standard operating procedures and future policy changes.- Analyzed trends and evaluated the impact of policy changes on program effectiveness and productivity.- Monitored and supervised all personnel transactions, including promotions, assignments, vacation, payroll, awards, evaluations, and record updates to ensure compliance with preparedness and documentation requirements.

Geilenkirchen, Nato Ab, Germany

- Supervised daily operations of a six-person team delivering comprehensive post office services to 2,300 military members, civilians, and dependents.- Directed team members to enhance efficiency, customer service, and compliance with service, budget, and productivity objectives.- Audited financial accounts of five clerks weekly, identifying and reconciling budget concerns.- Upgraded the Retail Software System for $16,000, training and certifying five staff members in 1/10 of the allotted time, saving approximately 480 person-hours.

United Kingdom

- Acted as NCOIC of the Aerial Mail Terminal (AMT), overseeing all UK mail movement operations.- Managed EUCOM's only Mail Recovery Center for 191 post offices and contributed to the success of the 2012 Higher Headquarters (HHQ) assessment.- Led bomb detection program, targeting 50% of inbound mail (100K packages), exceeding the EUCOM 30% standard and enhancing Force Protection (FP) readiness.Managed 15M lbs. of mail for three Air Force Wings and 40K customers.- Coordinated with the host country's mail and customs services.- Managed command's registered mail operations; provided 12 hours of training, certified four people, and doubled staff to handle 5K lbs. of secret materials annually.- Reduced load times by 33% by implementing color-coded mail dispatch locations.Imported 52 surface mail containers, delivered 700K lbs. of mail to 192 units, and verified $260K in DoD payments.- Digitized paperwork and revised daily checklists, resulting in annual savings of $700.- Managed in-garrison contingency operations, delivering 38K lbs. of mail from a team-ready facility within 48 hours.- Simplified mail pouching and aggregated lost shipments, reducing handling by 25% and improving security.- Processed 1.3K mail manifests and managed $200K in DoD funding.- Handled 3M lbs. of holiday mail with a 67% volume increase despite a 37% staff shortfall.- Participated in a Command-Level pilot project to barcode all registered mail shipments leaving the UK, ensuring 100% visibility on 5K lbs. of high-value and classified shipments annually.- Negotiated and signed 32 airline contracts for worldwide routes to 29 countries, saving the DoD $1.7M annually.

South Korea

- Advised postal customers on postal, US Customs, and host country mailing requirements for incoming and outgoing mail.- Scanned and submitted package tracking information to the Osan Post Office and USPS worldwide tracking systems.- Controlled mail delivery records and validated weekly self-inspection reports to identify and remedy mistakes.- Merged and streamlined over 80 unit mail programs, saving the Air Force $12,000 annually.- Led the team in unloading 180 trucks and 3 million pounds of mail for distribution, checked 495 postal receptacles, reduced letter inconsistencies by 10%, and increased customer satisfaction.- Oversaw weekly bulk mail distribution, delivering 11,000 pieces within 48 hours of receipt.Managed directory service, daily redirecting over one thousand items in accordance with DoD requirements.- Trained nine postal clerks in Ionization Scanning (IONSCAN) and inspected 3,000 shipments for explosives, enhancing Osan's security.- Controlled two postal cars and daily mail delivery trucks as a qualified Vehicle Noncommissioned Officer (VCNCO) with no missed deliveries or workdays.- Expertly managed flight records program, handling over 200 files in four sections; Unit Compliance Inspection passed with a perfect score.- Created, oversaw, and led a diverse team of 23 military and civilian professionals across three postal sections, providing expert advice for mail transportation, logistics, and deployment support in Europe during peace, war, and contingencies.- Led the examination of 68 units' postal clerk continuity binders, ensuring USPS compliance with PACAF's "Excellent" overall POI grade.

Okinawa, Japan

- Received and shipped over 10 million pounds of mail annually for 55,000 customers and 11 bases on Okinawa.- Oversaw weekend and night shift postal operations, achieving same-day shipments of over 200K pounds of outgoing mail.- Checked and x-rayed 10,000 packages with explosives-detecting technology, ensuring the safety of 19,000 passengers.- Enforced DoD, USPS, and FAA postal regulations and managed delivery to five mail facilities and mail rooms in Okinawa.- Controlled accountable mail delivery records and performed monthly inspections to identify and resolve issues.- Supervised daily mail inspections at Japanese customs, disposing of illegal materials and coordinating with customers to destroy over 400 detained items.- Coordinated $4 million in DoD payments by managing mail logistics to Naha International Airport.- Maintained mail accountability and records, generating manifests with the Automated Mail Processing System (AMPS) for delivery to seventeen hubs.- Led mail inspection team in Iraq, ensuring compliance with USCENTCOM policy and training new unit mail clerks.- Supervised unit safety program, achieving a perfect score on Wing's Safety Inspection.- Managed training for 31 personnel, ensuring qualification and deployability.Used the Global Enterprise Mail System to move over 90K pounds of mail for the USS Kitty Hawk battlegroup, serving 16,000 sailors.

Narita, Chiba, Japan

- Oversaw US and international air carriers transporting US military mail at the Mail Control Activity (MCA).- Coordinated with Yokota AMT and Fleet Mail Center Yokohama to assess mail volume for seven air carriers, ensuring each flight received a mail breakdown.- Ensured registered mail security on commercial aircraft ramps, providing accountability and timely dispatch to destinations per postal guidelines.- Monitored commercial air carriers delivering military mail to 54 destinations, processing approximately 100M lbs. of mail annually with foreign cargo handlers.- Implemented use of plastic sheets by cargo handlers to protect mail in bad weather.- Ensured operational continuity through emergency response and back-to-back shifts.- Trained three new Airmen to achieve 100% task coverage in half the expected time.- Led the manual loading and unloading of six 40-foot trucks daily.- Protected 1.5K lbs. of registered mail annually.- Processed 32K lbs. of mail post-typhoon to prevent postal backlogs.- Supervised a shift team of six during periods of limited manning to complete mission objectives.- Volunteered for deployment to Kuwait City International Airport, processing 65M lbs. of mail for 160K civilian contractors and military personnel supporting Operations Iraqi Freedom.- Quality-checked 15K air carrier payment documents worth $4.7M.- Selected for deployment to the largest Southwest Asia theater postal operation, serving 4,950 personnel during Operations Southern Watch and Enduring Freedom.

Ramstein Air Base, Rhineland-Palatinate, Germany

- Loaded and unloaded mail delivery vehicles for the largest Air Force postal facility.- Sorted, processed, and delivered all classes of mail per DoD and USPS directives.Identified and reported instances of postal privilege misuse.- Processed mail, delivered packages, and provided customer support.- Contributed 12 overtime hours per week to ensure bulk mail was sorted and shipped within 48 hours, exceeding the command norm of 72 hours, achieving a customer satisfaction rate of 96%.- Assisted in processing approximately 2.6K pouches and parcels, totaling over 300K pounds per month.- Inspected over 500 mail receptacles weekly for irregularities and overstuffed boxes with a 95% accuracy rate.- Selected for OMC duties, assisted in processing and delivering 1.75 million pounds of mail, and maintained mail accountability for 160 Activity Distribution Offices (ADO).- Part of a three-person team tasked with inventorying and overhauling six postal mobility kits, compiling deficiency lists, and purchasing replacement forms and equipment.- Ensured all Unit Type Code obligations were completed following a 33% reduction in postal staff, maintaining crucial force protection.

Master Of Science - Ms, Organzational Development And Leadership, 3.84

Activities and Societies: The National Society of Leadership and Success | Student Veterans of America - Specialized in change management.

Doctor, Business Administration, 3.83

Activities and Societies: • National Society of Leadership and Success • Omega Nu Lambda, Phi Chapter • The National D.B.A. Society •.

Bachelor Of Arts - Ba, Organizational Management

Activities and Societies: Forbes School of Business - Emphasized strategic planning, human resources, and organizational theory. *Ashford.

Associate In Applied Science, Business Administration And Information Management, General

- Covered information systems, database management, and IT support. To those considering further education or currently studying - every.