Willard Keith Email & Phone Number

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

Resolving software issues on both workstation and AIX platforms.Training users and administrators on the EDI Vision software.Designing and creating custom maps to manipulate data based on payer needs.Remotely accessing AIX Informix databases via Secure Link to assist with problem resolution.Querying informix tables using sql in order to troubleshoot and to implement changes to the database. Suggesting best options for real time workarounds to various claim processing issues… Show more Resolving software issues on both workstation and AIX platforms.Training users and administrators on the EDI Vision software.Designing and creating custom maps to manipulate data based on payer needs.Remotely accessing AIX Informix databases via Secure Link to assist with problem resolution.Querying informix tables using sql in order to troubleshoot and to implement changes to the database. Suggesting best options for real time workarounds to various claim processing issues and Clearinghouse issues using the Vision software and the Payerpath product interface.Working with 3rd party vendors and payers to resolve cash flow problems.Setting up new organizational accounts for use with the Informix based Practice Management system called Vision. This includes setting up a web based interface with the Clearinghouse, PayerPath for the organization and all role based user accounts. (Payerpath is a revenue cycle management and clearinghouse service with more than 5,000 clients representing over 100,000 providers and processing 600 million claims related transactions annually). Managing multiple interfaces with multiple vendors. Assigning and creating appropriate knowledge base articles to document each case to assist with future training.Assisting field trainers with specific on site system and application issues. Participating and leading client conference calls as Vision EDI tech lead.Participating and leading daily team meetings.Training of new employees Show less

Raleigh-Durham, North Carolina Area

Senior Product Specialist – ACE Command Center Remotely resolve all escalated issues from 85 local IT departments and local users; specifically in the areas of Microsoft Outlook (User accounts, Generic accounts, Distribution lists, Public folders and Public Calendars), Microsoft Exchange (Active Directory and System Manager), SMS, Software installation, Network administration, Folder redirection, workstation performance and Connectivity issues. To date, I have been involved in Resolving… Show more Senior Product Specialist – ACE Command Center Remotely resolve all escalated issues from 85 local IT departments and local users; specifically in the areas of Microsoft Outlook (User accounts, Generic accounts, Distribution lists, Public folders and Public Calendars), Microsoft Exchange (Active Directory and System Manager), SMS, Software installation, Network administration, Folder redirection, workstation performance and Connectivity issues. To date, I have been involved in Resolving over 98% of all escalated calls.Training of other team members and two regional Help Desks on resolving Exchange, AD, Blackberry and Outlook issues.Providing level 2 support for five regional Help Desks supporting a user base of over 175,000 Outlook users.Updating the national reference Knowledge Base in the area of OutlookPerforming ongoing special tasks for the engineering group (Bulk account moves, Creation of large Query Based distribution groups using ADSI and Mailbox deletions and restorations).Systems Analyst – Distributed Systems Central Management FacilityAnalyzed and resolved all level 2 problems associated with the use and administration of Microsoft Exchange 5.5/Outlook and Lotus cc:Mail.Chosen to head Interim Outlook support team for pilot and initial field deployment to the USPS.In-depth troubleshooting of client and database problems for a user base of 120,000 cc:Mail users on over 700 individual cc:Mail post offices.Training of other support personnel on new LAN and PC products. Show less