Willard Smith Email & Phone Number

Conyers, Ga, Us

Atlanta, Georgia, United States

• Online Instructor for CompTIA certifications• Deliver course instruction and classroom materials through Zoom meeting platform• Utilize LMS to manage classroom attendance and participation• Update learning material and course literature for certifications• Develop PowerPoint slides for online presentation• Attend staff meeting and provide feedback for upcoming class development and material

Augusta, Georgia, United States

• Traveling instructor in Kuwait, Afghanistan, Jordan, Egypt, Qatar, Bahrain, Iraq• Coordinated course scheduling with instructor availability • Representative for VTC with other military installations for class briefings and scheduling• Proctor for all IT certification testing at Camp Arif Jan Kuwait• Provided weekly reports for class summary and student matriculation • Developed course training material to assist in instructor guidance• Primary instructor for ISC2 - CISSP• Primary instructor for CompTia Certifications to include: CASP, Security+, Network+, A+• Responsible for training contracted instructors in various security and networking material• Responsible for installing VM Ware on training domain for military students• Trained students on Packet Tracer and other network simulators• Primary instructor for after hour study sessions for upcoming certification testing

Greater Atlanta Area

IT Certification Trainer – U.S. Army •Primary instructor for CompTia Certifications to include: Security+, Network+, CCNA•Administered course assessments and course block testing •Responsible for installing VM Ware on training domain for military AIT students•Trained students on Packet Tracer and other network simulators•Primary instructor for after hour study sessions for upcoming certification testing

Camp Arif Jan, Kuwait

Senior Technical Trainer – Camp Arif Jan Kuwait•Primary instructor for CompTia Certifications to include: A+, Security+, Network+•Primary instructor for Windows Certifications to include: Windows 7 and Server 2008•Developed course training material to assist in instructor guidance •Responsible for installing VM Ware on training domain for military students•Trained students on Packet Tracer and other network simulators•Primary instructor for after hour study sessions for upcoming certification testing

Greater Atlanta Area

Technical Trainer•Primary instructor for southeast region of AT&T•Primary instructor for CompTia A+ and Network+•Developed course training material to assist in instructor guidance •Trained students on Packet Tracer and other network simulators•Primary instructor for after hour study sessions for upcoming certification testing

Riverdale, Ga

•CompTia A+ Instructor –instructed basic computer hardware components, BIOS, POST, memory types, CPU types and speeds, registry, DOS•CompTia Network+ Instructor –instructed basic networking connectivity, networking components, IPv4 subnetting, networking protocols, TCP/IP, LAN and WAN •Security + Instructor – instructed security policy and procedures, risk analysis, cryptography, wireless security, firewalls, disaster recovery•Microsoft Windows 7 Instructor- Instructed installation and configuration, network folder permissions, hard disk drive partitioning, device drivers, troubleshooting

Greater Atlanta Area

•Administered Active Directory for all company and network computer and user accounts•Responsible for all server administration for Windows Server 2008 and 2003 to include OS install, network configuration, hardware configuration, software application program installation•Responsible for remote access and RDP into servers for daily maintenance tasks to include error checking and reporting•Maintained full backups for all network resources onsite and at remote location•Configured and maintained a virtual environment for remote server and employee workstation access•Responsible for all desktop and laptop installation and configuration to include Windows 7 and MS Office 2010•Utilized Visual Fox Pro to configure agency accounts for employees and patients•Installed wireless security cameras and biometric fingerprint door locks, to ensure security guidelines are upheld

Greater Atlanta Area

•Active Directory Instructor – Instructed Active directory to include installation and configuration via Sever 2008, user account creation and deletion, group policy•Microsoft Server 2008 Instructor– Instructed installation and configuration, network configuration, Intranetworking, Internetworking, folder permissions, RAID •Microsoft Windows 7 Instructor- Instructed installation and configuration, network folder permissions, hard disk drive partitioning, device drivers, troubleshooting•Microsoft Exchange Instructor – Instructed installation and configuration, mailbox roles, SMTP and associated mail protocols, email transmission, OAB•CISCO Certified Network Associate (CCNA) Instructor –Instruct installation and basic configuration of CISCO routers, switches, and other networking devices, •Introduction to Computers Instructor – Instructed basic computer hardware components, BIOS, POST, memory types, CPU types and speeds, peripherals, data storage•Structured Cabling Instructor – Instructed basic cable installation, UTP, STP, Category 5e, Category 6, Coaxial, Fiber Optic, cabling standards and procedures, connectors and terminations

Greater Atlanta Area

•Responsible for technical support on all HP Servers, Workstations, and laptops•Interface with customers for hardware and software technical issues•Dispatch onsite technicians for remote hardware resolution•Order and ship hardware parts to North America, Canada , and Puerto Rico•Utilize WFM to log and track all technical support calls•Update knowledge base on a weekly basis

Covington, Ga

•Administer Active Directory to manage, create, and assign security groups to new user accounts•Administer Novell Client to manage, create, and assign group memberships for network mapped drives•Administer Cisco Call Manager for 7940 and 7920 IP phones•Responsible for wireless access points and connectivity to all plant workstations•Administer Lotus Notes for primary email exchange•Responsible for end user troubleshooting on all hardware and software•Responsible for creating purchase orders new hardware and software for network support•Administer Dameware networking tool to connect to various workstations on the domain•Troubleshoot and maintain SATO label printers•Utilized Support Suite to access all incoming issues

Atlanta, Ga

•Administer Active Directory to manage and create domain user accounts to include user rights and responsibilities, profiles, security, and mail accounts•Administer Oracle Database to perform any changes to user accounts•Install and Administer RUMBA/SACS and perform any changes to user accounts•Connect with users via Citrix Online Desktop Streaming for remote support •Second level support in resolving incident management issues•Configure and troubleshoot VPN related issues with user accounts or hardware malfunctions•Utilize BridgeTrak to create, log, track, and resolve technical support issues •Assist with PC1 handheld technical support utilizing Windows 98.•Role player in 24 hour emergency contact paging schedules•Working knowledge of hardware to include workstations, servers, peripherals, and cabling

Norcross, Ga

•Support Cigna E-Work employees (4000+) via telephone and SMS support•Lead on XP migration project for E-Work employees utilizing Marimba servers•Lead on XP Post Deployment Support project for E-Work employees•Lead projects for training employees on hardware compliance and maintenance programs•Assist in developing architecture for E-Workers technology support concept•Build and repair PCs (IBM) and provide support for Hewlett Packard printers and scanners•Administered network file servers, application servers and exchange servers •Developed and prepared technical instructions for first level support teams•Implemented corporate cost reduction plans for hardware•Utilized Marimba Tuner for software installation and upgrades •Utilized Vantive to create, log, track, and resolve technical support issues

Stone Mountain, Ga

•Primary technician responsible for installation of 50 micron and 62.5 micron fiber optic cabling •Manage layout designs of future network equipment and infrastructure that will ensure connectivity•Terminate various fiber optic connectors for broken or damaged trunks•Keep an accurate and current inventory of all available tools and equipment

Tyndall Afb, Fl

•Administered Active Directory Services to implement account policies and user rights•Senior Airman responsible for managing incoming Airmen quarterly reviews, training and vacation scheduling, and deployment checklists•Attended monthly management meetings to discuss present and future implementations to the network•Senior administrator responsible for creating and maintaining 6,500 NT user accounts in ten domains utilizing WINNT and Windows 2000 Server platforms•Created and maintained mail accounts using Exchange 5.5•Utilized Remedy job tracking system for daily trouble ticket notifications

Master'S Degree, Management Information Systems, General

Bachelor'S Degree, Information Technology