Willard Smith Email & Phone Number

Atlanta, Georgia, United States

• Online Instructor for CompTIA certifications
• Deliver course instruction and classroom materials through Zoom meeting platform
• Utilize LMS to manage classroom attendance and participation
• Update learning material and course literature for certifications
• Develop PowerPoint slides for online presentation
• Attend staff meeting and provide feedback for upcoming class development and material

Augusta, Georgia, United States

• Traveling instructor in Kuwait, Afghanistan, Jordan, Egypt, Qatar, Bahrain, Iraq
• Coordinated course scheduling with instructor availability
• Representative for VTC with other military installations for class briefings and scheduling
• Proctor for all IT certification testing at Camp Arif Jan Kuwait
• Provided weekly reports for class summary and student matriculation
• Developed course training material to assist in instructor guidance

Greater Atlanta Area

• IT Certification Trainer – U.S. Army
• Primary instructor for CompTia Certifications to include: Security+, Network+, CCNA
• Administered course assessments and course block testing
• Responsible for installing VM Ware on training domain for military AIT students
• Trained students on Packet Tracer and other network simulators
• Primary instructor for after hour study sessions for upcoming certification testing

Camp Arif Jan, Kuwait

• Senior Technical Trainer – Camp Arif Jan Kuwait
• Primary instructor for CompTia Certifications to include: A+, Security+, Network+
• Primary instructor for Windows Certifications to include: Windows 7 and Server 2008
• Developed course training material to assist in instructor guidance
• Responsible for installing VM Ware on training domain for military students
• Trained students on Packet Tracer and other network simulators

Greater Atlanta Area

• Technical Trainer
• Primary instructor for southeast region of AT&T
• Primary instructor for CompTia A+ and Network+
• Developed course training material to assist in instructor guidance
• Trained students on Packet Tracer and other network simulators
• Primary instructor for after hour study sessions for upcoming certification testing

Riverdale, GA

• CompTia A+ Instructor –instructed basic computer hardware components, BIOS, POST, memory types, CPU types and speeds, registry, DOS
• CompTia Network+ Instructor –instructed basic networking connectivity, networking components, IPv4 subnetting, networking protocols, TCP/IP, LAN and WAN
• Security + Instructor – instructed security policy and procedures, risk analysis, cryptography, wireless security, firewalls, disaster recovery
• Microsoft Windows 7 Instructor- Instructed installation and configuration, network folder permissions, hard disk drive partitioning, device drivers, troubleshooting

Greater Atlanta Area

• Administered Active Directory for all company and network computer and user accounts
• Responsible for all server administration for Windows Server 2008 and 2003 to include OS install, network configuration, hardware configuration, software application program installation
• Responsible for remote access and RDP into servers for daily maintenance tasks to include error checking and reporting
• Maintained full backups for all network resources onsite and at remote location
• Configured and maintained a virtual environment for remote server and employee workstation access
• Responsible for all desktop and laptop installation and configuration to include Windows 7 and MS Office 2010

Greater Atlanta Area

• Active Directory Instructor – Instructed Active directory to include installation and configuration via Sever 2008, user account creation and deletion, group policy
• Microsoft Server 2008 Instructor– Instructed installation and configuration, network configuration, Intranetworking, Internetworking, folder permissions, RAID
• Microsoft Windows 7 Instructor- Instructed installation and configuration, network folder permissions, hard disk drive partitioning, device drivers, troubleshooting
• Microsoft Exchange Instructor – Instructed installation and configuration, mailbox roles, SMTP and associated mail protocols, email transmission, OAB
• CISCO Certified Network Associate (CCNA) Instructor –Instruct installation and basic configuration of CISCO routers, switches, and other networking devices,
• Introduction to Computers Instructor – Instructed basic computer hardware components, BIOS, POST, memory types, CPU types and speeds, peripherals, data storage

Greater Atlanta Area

• Responsible for technical support on all HP Servers, Workstations, and laptops
• Interface with customers for hardware and software technical issues
• Dispatch onsite technicians for remote hardware resolution
• Order and ship hardware parts to North America, Canada, and Puerto Rico
• Utilize WFM to log and track all technical support calls
• Update knowledge base on a weekly basis

Covington, GA

• Administer Active Directory to manage, create, and assign security groups to new user accounts
• Administer Novell Client to manage, create, and assign group memberships for network mapped drives
• Administer Cisco Call Manager for 7940 and 7920 IP phones
• Responsible for wireless access points and connectivity to all plant workstations
• Administer Lotus Notes for primary email exchange
• Responsible for end user troubleshooting on all hardware and software

Atlanta, GA

• Administer Active Directory to manage and create domain user accounts to include user rights and responsibilities, profiles, security, and mail accounts
• Administer Oracle Database to perform any changes to user accounts
• Install and Administer RUMBA/SACS and perform any changes to user accounts
• Connect with users via Citrix Online Desktop Streaming for remote support
• Second level support in resolving incident management issues
• Configure and troubleshoot VPN related issues with user accounts or hardware malfunctions

Norcross, GA

• Support Cigna E-Work employees (4000+) via telephone and SMS support
• Lead on XP migration project for E-Work employees utilizing Marimba servers
• Lead on XP Post Deployment Support project for E-Work employees
• Lead projects for training employees on hardware compliance and maintenance programs
• Assist in developing architecture for E-Workers technology support concept
• Build and repair PCs (IBM) and provide support for Hewlett Packard printers and scanners

Stone Mountain, GA

• Primary technician responsible for installation of 50 micron and 62.5 micron fiber optic cabling
• Manage layout designs of future network equipment and infrastructure that will ensure connectivity
• Terminate various fiber optic connectors for broken or damaged trunks
• Keep an accurate and current inventory of all available tools and equipment

Tyndall AFB, FL

• Administered Active Directory Services to implement account policies and user rights
• Senior Airman responsible for managing incoming Airmen quarterly reviews, training and vacation scheduling, and deployment checklists
• Attended monthly management meetings to discuss present and future implementations to the network
• Senior administrator responsible for creating and maintaining 6,500 NT user accounts in ten domains utilizing WINNT and Windows 2000 Server platforms
• Created and maintained mail accounts using Exchange 5.5
• Utilized Remedy job tracking system for daily trouble ticket notifications

Master'S Degree, Management Information Systems, General

Bachelor'S Degree, Information Technology