Bill Box Email & Phone Number

Lowell, Massachusetts

- Ensure smooth, error-free banking and application processes for internal and external customers through the proactive monitoring of various mainframes and interfacing system environments- Provide prompt and timely responses to error conditions resulting from system outages- Guided individuals and teams out of problems and into solutions by performing root cause analysis, identifying resources, and acquiring technical support as needed to finalize problem resolution- Ensured proper monitoring status of communications wide area network components and associated products and services.- Provide full business support for JPMorgan Chase lines of business through troubleshooting mainframe, network, and communication problems- Balancing of production batch jobs workloads on multiple CPU complex and processing interfaces•Implement and migrate production batch processes and online code using ENDEVOR/NISE interface utility, to include COBOL and ADABAS natural applications modules

Westwood, Massachusetts

- Responsible for the effective execution and support of all daily Data Center tasks and functions including, but not limited to, workflow prioritization, end user support, problem determination and escalation and staff training and technical growth.- Insure adequate staffing and smooth shift turnover by informing incoming Shift Supervisor of status of operations and pending problems.- Worked closely with the Users of the Data Center, answering questions and resolving computer-related problems.- Complete Incident Reports in accordance with escalation procedures to notify programmers, managers and support staff of problems.

Greater Boston Area

Primary responsibility is to operate and monitor the Computer Systems for efficient performance, effectively operate all associated peripherals, including the powering off and on of these devices, the processing of work according to schedules, priorities, requirements, and company standards, report distribution, performing Operator preventive maintenance on peripheral equipment, and completing forms and logs on such things as computer utilization, reruns, and production work processed.This position requires the Operator to have a wider base of computer experience, technical knowledge, and to be competent to work at the highest level on all Computer Operation phases.