Willard (Bill) Lecount Email & Phone Number

Atlanta Metropolitan Area

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands

Greater Atlanta Area

Sample Clients:• Automobile Dealership. Operations Manager, Responsible for day-to-day operations, covering inventory, sales and service as well as improving Web system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, and operating and system management systems; designing and running system load/stress testing and escalating application problems to vendor(s).Web sales Administrator responsible for processing web inquiries and monitoring disbursement to sales staff.• Atlanta World War 2 Roundtable 501(c)(3) Process improvement for membership notification system. Provided Project Management, design and research for an automated system to notify the membership of upcoming meetings and pertinent notifications. Successfully completed RFP within the required time frame and performed all system testing required by the client with the vendor Project resulted in reduced time expenditure required to notify members of key issues and meeting announcements. • Major Truck Rental Company. Customer Service research and Process Improvement. Provide insight into the daily operations of the rental return process with key issues observed with recommendations for changes in the process.• WWW.AVETERANSSTORY.US Provided initial web hosting vendor research. Provide initial web page set-up and design along with system testing and training for Peter J Mecca, Georgia newspaper columnist and Veteran advocate.

Greater New York City Area And Greater Atlanta Area

My last position was a Director on loan to Strategy& (Division of PwC) to design/manage the Global Independence Compliance Call Center. Once the new call was designed, built and staffed I continued to manage the Compliance/systems and the Compliance call center for staff and the Partner Outreach call center for the newly acquired senior staff. During the project span ( 14 months) I was responsible for maintaining the manual processes of loading, confirming and merging the existing HR systems into the PwC US and Global systems into the HR Management System (PeopleSoft) and Peregrine case management. Also initiated the audit and clearance function for existing Partners and newly admitted Partners to ensure compliance with Securities & Exchange regulations.Previous to this project I was the Director of Ethics & Compliance Operations responsible for managing all aspects of routine monitoring of systems, resolving issues and Problem Management. I was the key person in identifying and implementing changes in process, organization, and personnel to resolve operations or functional issues. Managed and triaged all system and policy related issues for the SEC Independence Compliance Call Center, resolved operational and system issues. Managed vendor relationships and contracts. First project: I designed and built a fully functional Call Center in 8 days (Independence & CPA Compliance Call center). This entailed training 25+ associates in the SEC, PCAOB, AICPA and internal policies. This required the ability to evaluate and synthesize large volumes of information to perform due diligence, compare and contrast nuanced fact sets, and recognize subtle differences and similarities in scenarios while still responding to complex inquiries, performing research, analyzing data, identifying potential issues, making a decision, and documenting results/findings to support final conclusions from the escalated call center calls.

Alpharetta, Ga.

While working for Entex I orchestrated and managed projects involving total PC and systems integration with Call Center and Help Desk setups. A sample of my project work was the managing of the rollout of new desktop PCs for MARTA (Metropolitan Atlanta Rapid Transit Authority). This project was roll out 30 days ahead of schedule thus reducing overall expenses.

The most current position was Vice President National and Georgia HelpLine - Technical Support, during this time I supported 3000+ File Servers and 30,000+ PC's and ancillary branch equipment nationwide. This included Platform LAN's, Teller equipment, technical and application usage support for all applications utilized by Banking Centers & Commercial Centers in the NationsBank franchise.I managed the nationwide call center analysts and team leaders in supporting NationsBank associates nationwide regarding the facilities and services of the bankwith all salary and budget responsibilities.Developed policies and procedures, Platform LAN's, Teller equipment, technical and application usage support for all applications utilized by Banking Centers & Commercial Centers. Previous to this position I was a Vice President/Regional Manager, Bank Services Admin/Corporate Prod. Support, responsible for Project management support for line-of-business projects, initiated by management within either Treasury Management (Cash Management) and Payment Systems Support Divisions or the banking center administration team. Represented the General Bank and Operations on projects for software/hardware replacement and/or enhancements, as well as new products and servicesSample projects include three major bank acquisitions resulting in three on time closings with the system and operational conversions completed on schedule or before.Project management i.e. design, testing, and implementation of Georgia and Interstate projects, e.g. allocation and management of resources, acted as a resource regarding bank/branch operations, policies, procedures, and systems. My initial employment with C&S Bank (Predecessor to NationsBank) was the responsibility for the administration and efficient daily operation of 3 full-service branch offices, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives.

Greater New York City Area

Banking Center Manager and Officer in charge of multiple Wall Street locations with extensive domestic and international operational training. Collaborated on major ATM Conversion involving all Metropolitan Branches and assisted with development, training and sales of first major "Point of Sale" system in the United States. Instructor Fair Credit Reporting Act and Installment Lending Regulations at Citicorp Retail Credit School.