Willard Woodrow Email & Phone Number

Roswell, Ga, Us

Beverly Hills, California, Us

*Responsible for successful operation of merchandise and ancillary product sales at live venues across the Southeast, from New Orleans to Nashville to Wilmington to Miami. *Partnering with general managers at all venues to implement operational standards that support improved sales while supporting audit functions. *Building strong working relationships with on-site merchandise managers to ensure exceptional visual presentation, customer service, and shopping experiences for customers.*Developing innovative products and services to improve customer experience, driving value and innovation while growing brand equity. *Striving to make Live Nation the premiere choice for live entertainment consumers everywhere.

Atlanta, Georgia, Us

*Program and Project Manager, supporting the Digital group's Strategic, Creative, and Technology projects. Working across multiple divisions, GPC Digital focuses on excellence in User Experience, from consumer interaction to the internal user base, on an omnichannel basis. *Developed personal relationships with an internal team of 15, delivering value combining outputs from user experience design, visual design, and front-end development groups. Forged strong working relationships with external teams, leveraging client-focused collaboration and building trust with delivery partners. *Worked with internal and external resources to investigate and understand customer value and need. Managed team's allocations and request backlog across special projects and daily system operations, based on business impact, client need, and overall availability. Built quality-driven processes to ensure predictable delivery of all projects and implementations.*Co-authored position papers on user experience evolution, examining opportunities to leverage best practice while reviewing the introduction of innovative approaches. Assessed current internal approach used to support customer value delivery and provided gap analysis / suggested strategies to assimilate recent innovation and success.

Drove merchandise operations across 3 Atlanta-based venues. Responsible for merchandise sales in excess of $100M, managing entirety of retail licensed product operations. Curated all aspects of event sales, execution, and management from client relationships to financial reporting. Tailored standard operating procedures to sponsor needs, ensuring successful execution at all levels. Expanded footprint through opportunity farming, excellence of operation, and successful business development.

Atlanta, Georgia, Us

*Responsible for the delivery of BI and data related projects, leading efforts to implement new systems and functionality while extending existing ones. After 3 years of consulting, joined GPC's PMO to anchor the organization's expanded BI commitment.*Directed the modernization of GPC's enterprise Cognos 7 environment, implementing Cognos 8's new frameworks while consolidating legacy reports from 10,000+ to 1,000. Reponsible for change management and user education across the entire US, supporting a nationwide rollout of 800+ users across 50+ physical locations.*Worked with a team of executives to design and implement Gross Profit Analysis Reporting capabilities on a Microsoft-based platform. Application designed to support trouble-shooting and isolation of under-performing lines, promotions, and locations.*Led 2013 budgeting effort for the BI department, doubling the department's size while committing to a defined series of business-critical projects to be implemented during the 2013 year. Implemented new process to prioritize and evaluate projects based on principles of return on investment and risk.*Currently implementing second release of new Enterprise Data Warehouse leveraging Cognos 10 and Informatica on an Exadata platform.

Atlanta, Georgia, Us

*Delivered projects and managed relationships with excellence, creating the opportunity to extend and expand business with existing clients.*Implemented critical systems for both internal and external clients, working with diverse teams of 20+, coordinating activities between delivery partners, implementation teams, and end-clients.*Supported project sales and staffing opportunities for large and small scale customers, writing and delivering multi-line business, working with multiple client executives, stakeholders, and line managers.*Collaborated with principals to assess, prescribe, propose, close, and deliver professional services for diverse clients in the areas of system development, testing, offshore operations, and infrastructure support.*Supported clients ranging in size from Startups to Fortune 500 organizations.

Milwaukee, Wi, Us

Cincinnati, Ohio, Us

Dublin 2, Ie

Mba, Management

Bba, Finance