• Carrying out Consultancy work by developing documents using CCM software and keeping to tight deadlines.• Moved to work in the Support team dealing with customer tickets, high priority issues and keeping to strict SLA’s.• Assisting in the roll out of two new company wide internal systems for our ticketing service and email provider.• Manage the company mailboxes and distribution groups and resolve related issues.• Creating and updating documentation for Support processes.• Installing and maintaining server and UPS hardware.

• Troubleshooting and providing 1st line support to customers.• Answering and logging calls and communications with the customer on the ticketing system.• General ticket administration ensuring customer faults are in the right work queues.• Contributing effectively and enthusiastically to the company and team.

• Building / re-imaging laptops.• Asset management.• Replaced 25 meeting room PC’s.• Opportunity to work on tickets raised by employees.