Will Back Email & Phone Number

Watford, England, United Kingdom

• Carrying out Consultancy work by developing documents using CCM software and keeping to tight deadlines.
• Moved to work in the Support team dealing with customer tickets, high priority issues and keeping to strict SLA’s.
• Assisting in the roll out of two new company wide internal systems for our ticketing service and email provider.
• Manage the company mailboxes and distribution groups and resolve related issues.
• Creating and updating documentation for Support processes.
• Installing and maintaining server and UPS hardware.

• Troubleshooting and providing 1st line support to customers.
• Answering and logging calls and communications with the customer on the ticketing system.
• General ticket administration ensuring customer faults are in the right work queues.
• Contributing effectively and enthusiastically to the company and team.

• Building / re-imaging laptops.
• Asset management.
• Replaced 25 meeting room PC’s.
• Opportunity to work on tickets raised by employees.