Will Baines Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

I currently work for RICS as a digital producer. I work within the UX team as part of the web content and commerce team. My roles here include:• Project management for key web projects (content migration to new AEM hosted site, reskin of new subscriptions and regulations areas etc).• Managing the creation and delivery of e-commerce content, including building for web accessibility and SEO• Leading on content migration to new Magento backend for commercial products • Streamlining briefing process, policies and prioritizing workload for the wider team • Troubleshooting and bug fixing (1st line support for website)• User acceptance testing • Assisting with management of 2 junior producers

London, United Kingdom

I have worked for The Folio Society book publishers for the last five years. My role here has included:• Managing e-commerce products, promotions & content via a Magento 2.3 platform• Troubleshooting & bug fixes (1st line support for website) • Management of internal user permissions & setup• Coding basic page layouts with HTML, CSS, PHP & JavaScript languages• Designed and coded mobile responsive email templates & sign-up landing pages• Managed promotional codes and online sales activity• Implemented sales tax rules alongside helping implement an external tax system to manage US tax• Liaised with external full stack developers to outline website requirements & releases• User Acceptance testing • Training internal departments on Magento functionality• Documented e-commerce processes for internal use

London, United Kingdom

In my role as web manager for James J Fox Cigar Merchants, I looked after the day-to-day maintenance of the existing cigar & pipe websites while simultaneously working on the build and deployment of two new Magento sites. My responsibilities included:• Daily management of two ecommerce websites• Implementation of the build and launch of Magento e-commerce websites• Implementation of social media strategy and coordination of content creation for all social channels• Online P&L analysis, web tracking analytics & stock forecasting for the web department• Implemented email marketing strategy, build and deployment (Mailchimp)• Managed marketing list integrity and ensured compliance with the Data Protection Act and Privacy of Electronic Communications Regulations• Streamlined customer service for phone and website enquiries.• Line managed the web assistant and customer service executive• Produced product and event photography for digital and direct marketing as well as POS advertising• Negotiated new courier procurement to improve online sale deliveries (saving £2k pcm).

London, United Kingdom

I headed up a small team of online customer service advisors for a catering supply butcher. Primarily dealing with business accounts & B2C e-commerce purchases. My duties included:• Managing in-house databases, reports and queries • Mentoring and training staff on all new IT systems which had been implemented• Creating HTML email to boost sales which proved so successful it was rolled out across the business• Main point of contact for in-house IT queries, customer queries, credit, and invoice queries• Taking all telephone, email and website orders and managing delivery logistics• Organising stakeholder meetings with prospective clients to increase customers and revenue.

London, United Kingdom

I worked as a temporary registrations officer for the Overseas Visitors office. My role included issuing certificates of entry and pro-forma documentation for new overseas visitors in accordance with UK law, manning the front desk and interacting with customers, supporting senior members of staff with administrative duties and preparing documentation etc., administration duties including database maintenance and management, filing, and general office tasks.

London, United Kingdom

I worked for the telemarketing department at a leading IT tech publishing company. Whilst here my duties included updating and maintaining contact databases and ensuring all details are correct and up to date, database analytics using salesforce.com, extensive Excel spreadsheet administration and managing daily lead target KPIs, contacting interested parties via telephone to generate leads via telemarketing, data entry and general admin duties (including filing, photocopying, diary management), liaising with the wider marketing team to ensure that campaigns are effectively managed and administered

London, United Kingdom

I worked for The Craft Beer Co, whilst opening their new flagship branch in Covent Garden. My role here included supervising the bar during shift, cellar management, customer service management, helping to compile rota's and other general bar duties (cash handling, maintaining stock levels, ordering etc.) I left this role due to getting married and my desire to work more sociable working hours which meant I would have more security and time for my family. I had a great time working for the company and was sad to leave.

I worked for a busy branch of well known burger restaurant Byron Hamburgers, whilst here my role included overall management of the business and staff, placing stock orders and performing stock checks and managing stock procedures and levels, managing all maintenance work and upkeep of the building with outside contractors, hiring and training staff, conducting interviews and other general HR admin and tasks, liaising with the head chef on service and monitoring food safety standards, writing staff rotas and managing weekly staff budgets using in house data systems, organising staff payroll using Forth Hospitality and Comtrex data systems, cash handling and management including banking and other general admin organising and managing deliveries, keeping track of unit profit & loss per quarter and ensure internal financials are in order for auditing, developing initiatives for increasing trade capacity and efficiency, managing customer complaints and grievances and taking primary responsibility for customer care, managing invoices for maintenance, stock loans etc.

Lewisham London

I worked for a lively music bar in South East London. I was promoted from supervisor to assistant manager and held this role for 2 years. My responsibilities included:Running a team of up to 15 people as the licensee, stock takes and stock orders – monitoring a recording stock levels at all times, organising and managing deliveries, organising rota’s, holiday requests, and staff illness cover as well as managing staffing budgets, organising promotional material and social media presence as well as POS merchandising, organising staff career progression and training and other HR admin duties, cash handling & FOH, organising staff outings and incentives (team days etc.).I also worked as the in-house sound engineer for the venue, my duties included FOH and Monitor engineering and setting up/packing down house equipment, organising timings and schedules for the smooth running of events, managing artists and bands in a professional and calm manner, organising payment of invoices to bands/promoters etc, managing monthly entertainment budgets & general admin duties.

Various

I work on a freelance basis as a live audio engineer alongside my day job. I have had experience working for both corporate and private events and have worked from very small events to large scale venues including festivals and outside rigs. I have worked as a house engineer for a number of music venues across South East London and have toured with bands around the UK and Europe. My main responsibilities are:• Front of House and Monitor engineering and setting up/packing down house equipment • Organising timings and schedules for the smooth running of events• Managing artists and bands in a professional and calm manner• Organising payment of invoices to bands/promoters etc. • Managing monthly entertainment budgets & general admin duties• Worked in large well known venues including O2 venues and The Scala in London• Engineered in Paris, Amsterdam and Rennes (venues with capacities up to 7,000)• Responsible for setting up equipment and maintaining equipment• Organising band schedules as well as liaising with venues and general administrative duties• Mixing front of house sound for artists including Tom Vek and Ghostpoet• Organising itineraries and travel arrangements and managing tour budgets• Organising hotel bookings and transportation for band members and crew

A Levels & Gcse, A Levels & Gcse, A Level: Ccc Gcse: 3 X A, 6 X B (Including Maths And English), 1 X C

Activities and Societies: BandSecondary school where I completed GCSE's and A Levels

Music Technology, Physics, Chemistry