Will Banfield Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

Connecticut, United States

• Oversaw 8 restaurants, with full P&L responsibility for in-restaurant sales, overall brand presentation and appearance and employee development.
• Revitalized operations and realigned plans to capture and retain customer base in a struggling market.
• Spearheaded company DE&I initiatives; running an employee resource group dedicated to championing diverse voices and backgrounds.
• Fostered next level development at all levels, including 4 restauranteurs and 2 certified training managers.
• Generated high check averages by driving operational efficiency.
• Assessed the performance, turnover risk and promotion readiness of all management positions and created a people development plan to prepare for future growth within individual market and sub-region.

New York City Metropolitan Area

Responsible for providing expertise and market value consulting to the field in the areas of staffing and market intelligence.Created and streamlined hiring SOPs to lead field operators through recruiting process to be incompliance with Fair Work Week and Just Cause labor laws.Collaborated with HR and Learning and Development partners to create trainings.

• Oversaw store related functions as related to payroll, hiring and training, scheduling, inventory, loss prevention, and HR.
• Demonstrated financial awareness to achieve restaurant cash flow goals, led restaurant growth from daily achievement of $10k to $15k, bringing monthly cash flow from 2% to 14% to sales plan
• Managed a team of 40 hourly employees, 2 Assistant General Managers and 5 supervisory leads.
• Delegated responsibilities and practices to team members to ensure a smooth flow ofoperations.
• Implemented many company initiatives by developing action plans and directly motivating andinstructing the store team to meet sales goals.
• Fostered talent to next level promotions

Greater New York City Area

• Oversaw store related functions as related to payroll, scheduling, inventory and loss prevention.
• Managed a team of 20 hourly employees; including 4 supervisory leads.
• Delegated responsibilities and practices to team members to ensure a smooth flow ofoperations.
• Implemented many company initiatives by developing action plans and directly motivating andinstructing the store team to meet sales goals.
• Demonstrated financial awareness to achieve a 4% increase in revenue at Equinox location and6% revenue increase at standalone store location.
• Fostered talent to next level promotions

Greater New York City Area

• Oversaw store related functions as related to payroll, hiring and training, scheduling, inventory, loss prevention, and HR.
• Created restaurant environment modeled after the 5-star Michelin experience to enhance the guest experience, leading to the highest overall customer satisfaction growth in my patch.
• Achieved top scores in company Business Report Card, leading to highest year over year increases in throughput, lunch and dinner.
• Demonstrated financial awareness to achieve restaurant cash flow goals, led restaurant growth from daily achievement of $4k to $7k, bringing monthly cash flow from 2% to 17% to sales plan.
• Developed restaurant into a certified training location within four months under field leader direction to achieve company objectives based upon prior achievements.

Greater New York City Area

• Developed and implemented strategic and operational plans for successful execution in visual merchandising, quarterly sales targets, as well as other company-directed metrics.
• Demonstrated financial awareness to achieve store goals, led consistent store growth from weekly achievement of $24k to $42K, bringing annual sales from $1.2M to $2.1M+
• Followed all company directives as related to industry-specific functions, such food safety, customer service, trainings based upon cleanliness and facilities, and development of trainings as related to coffee.
• Moved from neighborhood store to district flagship within a year to challenge the status quo and increase customer transactions.
• Became a dynamic Coffee Master Ambassador dedicated to driving and achieving results in coffee sales and knowledge.
• Fostered and nurtured talent to develop and engage high-potential candidates to next level promotion within store as well as the district.

Greater New York City Area

• Oversaw store related functions as related to hiring and training, scheduling, visual merchandizing, inventory control, loss prevention and HR.
• Followed all company directives as related to industry-specific functions, such as e-commerce orders, trainings based upon current fashion trends across demographics, and development of trainings as related to.
• Achieved top scores in company KPI’s, leading to high year-over-year increases in conversion rates across the company.
• Demonstrated excellent product knowledge and drove the same standard across the store team.
• Maintained a strong understanding of product sales performance and optimized sales of available inventory.

Bachelor Of Arts - Ba, Multi/Interdisciplinary Studies

Psychology