Website Administration● Works with the organization, mainly Marketing and Communications and IT departments to code,integrate content, secure and maintain all websites production into standardized HTML, PHP,JavaScript and CSS code.● Works with the Marketing department in posting and maintaining HubSpot and data lists, sendingemails, and posting to social media channels.● Maintains all CRS’s WordPress websites by adding/updating content and graphics, identifyingenhancements, monitoring analytics, updating modules, performing security updates, and maintainingcloud servers.● Stays up-to-date with and consults on best practices and new technology.● Facilitates and examines industry best practices for ADA compliance and responsive design.● Assists with network management tasksSalesforce Administration● Performs general Salesforce maintenance● Creates and edits end user security permissions● Assists with data entry for customer support as needed● Merges known duplicate records in SalesforceCovers for the Information Technology Technician and Information Technology Systems Admin as needed

Primary Duties & ResponsibilitiesSalesforce MaintenanceCleaning up and merging known duplicate records in Salesforce. Tracking all merges Customer Accounts and prepare Accpac mergingAssisting with data entry as neededManage access and security privileges for usersAssist IT Manager with upgrades, as neededProvide new employees with Salesforce training and support end usersNetwork Management• Assist with updating network hardware.• Perform task related to maintaining exceptional cable management • Set up, configure, and assist with printers and other secondary networked devices• Troubleshoot hardware, provide support to end users and promote agency security practices • Ability to mount wireless devices and other equipment.• Assist with installing agency Antivirus solutions. Computer Support and Hardware Maintenance• Assist with PC, Mac, and Tablet setup• Support workstation/laptop upgrades and replacements• Support end users using Customer Management Software (Support Tickets)• Ability to support in maintaining inventory of assets such as workstations, laptops, tablets and other equipment.• Assist in imaging desktops and laptops. General Support• Provides virtual meeting support and assists users with setup of A/V equipment.• Installs phones and assists users with phone-related issues• Supports users with sign out of loaner hardware• Troubleshoots general office equipment such as copiers, computers peripherals, postage machine, and places service calls when needed• Completes other tasks or assignments as needed

Production of Zap Zap Zombie CatsAct as the Producer for both the Art and Design teams and manage a team of ten peopleOrganize and communicate goals between both teamsReport the progress we have been making using agile management to our product managerCreate props, rig, and animate our character models to assist the workload of the artistsDemoed game at PAX East, and recorded feedback from attendees

Petricore Inc., Atlantic City, NJ. GameACon November 2015 Attracted conference attendees to demo mobile games developed by PetricoreRecorded bugs as they would happen during attendees demoing and inform developers of how to reproduce the bugsConnected with individuals looking for contract work and introduced them to company contractor for potential workPetricore Inc., Boston, MA. PREGAMER: PAX East Edition March 2017Attracted attendees to demo Battery Boy, developed by Petricore. Recorded bugs as they would happen during attendees demoing and inform developers of how to reproduce the bugsConnected with individuals looking for contract work and introduced them to company contractor

Quality Assurance and Public Relations for mobile game MegaloMaladyDeveloped, updated, and administered BVT/Smoke Test for every new buildTested all new and old game features with each new build to ensure core functionalityIdentified bugs, recorded each bug found on a bug tracking list and assigned priority level based on the current needs or objectives of the development teamManaged Facebook and Twitter accounts to give updates on the development process and managed the communityQuality Assurance for mobile game Hibachi HeroDeveloped, updated, and administered BVT/Smoke Test for every new buildConsistently tested new builds for bugs and functionality in new and old featuresIdentified bugs, recorded them according to priority and kept track of them on a bug tracking list Tested balancing in game and features to make recommendations on how balance could be altered