• Post-sale ownership of entire customer experience and life cycle• Managing 250 customers, worth $100K in monthly revenue• Establishing a consultative relationship with small business owners• Building value by meeting or exceeding monthly sales and retention goals• Negotiating new business from existing and referring customers• Active and continuous learning of MSH products, current social media and digital marketing trends• Employing that learning to educate the customer’s understanding of the role of social media and other marketing channels for their businesses• Providing mentorship to newer CSM’s, while maintaining coach-ability by team/division leaders• Growing the company culture through planning and executing monthly social/team-building events and volunteering in the community• Participating and coordinating in new product testing with business owners, third party contractors and product marketing teams, representing less than 1% of customer base• Working within cross-functional teams to achieve short and long-term goals• Utilizing Salesforce for effective time management, communicating detailed information to other members of my team

Used strong listening and communicational skills to interpret over 100 customers needs dailyIdentified products that best met customer's need to enhance shopping experienceAdministered the cash register to speed the check out processReceived sales training in the café and the music department

Organized office to create an efficient work environmentPrepared documents for UT accounting systemEntrusted with information about UT financesExecuted data entry for special departmental projects; reconciling documents