William Lau Email & Phone Number

Los Angeles, California, United States

Business Leader • Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably; • Analyze monthly store performance, reporting current business trend to cover every aspect of the business including competitor performance; • Demonstrate sales leadership by playing an active role on the sales floorClient Development • Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients; • Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach; • Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty; • Ensure the development, implementation and execution of company CRM initiatives by providing action plans to the team; • Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Monitor monthly CRM database reporting. Operations • Monitor store expenses and maintain store operating budget while aiming to reduce overall cost. Ensure timely submission of accounts payable invoices and cash disbursement policies; • Conduct quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target; • Oversee the processing of daily incoming and outbound merchandise requests and shipments; • Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees; • Support and maintain visual merchandising standards set by the world-wide headquarters; • Maintain full organization of company assets per the back of house and front of house guidelines provided by corporate

Travel research and book travel for clients (hotels and experiences)

Los Angeles, California, United States

Managed 5 teams throughout the businesses; the Gourmet Market, Restaurant, Seafood Market, Cheese Department, and a QSR counter restaurant. Worked with the managers in each department/business to ensure proper staffing, training, and development. Total employees in the company, 100. Successfully built out a "Christmas Market" - a satellite location, within the Farmer's Market. Worked towards creating a new training program for the Market and Cheese Department team. Held weekly marketing and social media meetings with the administrative team to strategize for upcoming new launches, products, and menu items.

Marina Del Rey, California

Inspire, motivate, and develop 29 employees, including 2 Exempt leaders, and 3 Service and Operation Leads. Lead by example to ensure we are giving our clients top-notch client service

Sephora Studio Palisades Village, Pacific Palisades, California

Successfully executed the entire New Store Opening process of the pilot of Sephora Studio for Sephora on the West Coast. This was the 3rd store in the company under this pilot.Hired and helped train the entire teamLed high-level visits, including the entire executive team along with the Global CEO of Sephora, and the new and current CEO of Sephora Americas.

Westfield Century City Mall, Los Angeles, Ca

Our store was on the pilot for a new leadership experience I oversee all stage experience in all world's throughout the store (color, fragrance, cashwrap, and skincare)Work/Life Balance Values Award for the store in January 2018LA District Specialist Flame Award 2017

3Rd Street Promenade Santa Monica, Ca

Operations Specialist (May 2015-March 2017)Responsibilities: Train and Supervise: Ops Lead, Recovery Lead, Visual Lead, Ops Consultants, and the Recovery Team.Complete Weekly Schedule for 55-75 cast members Oversee the following operations responsibilities per the Policies and Procedures: Inventory Management, Damages and Testers, Shipping and Receiving, Stockroom Maintenance, Updates, Supply Ordering, Office Administration, Cycle Counts, Maintenance, Environmental/HAZMAT, Inventory, Safety, Cleanliness/Organization ,Visual Merchandising, and AnimationsPeople Development and HRConduct performance reviewsConduct weekly meetings with the teamMaintain the Store Planner (E-Planner)Client Service Specialist (September 2013-May 2015)Responsible for the entire Client Service experienceIn charge of Live Brand Events at the Headquarter door of Los Angeles Active behavior-based coaching of cast members Interview and hire new cast membersCast members in Color, Beauty Studio, Skincare, Cash Wrap, and Fragrance are under my "umbrella", anywhere from 50-70 cast members depending on season

Los Angeles County, Ca

http://www.ohcal.com/Position: Franchise Business Consultant (Multi-Unit)/Social Media Representative for 3 Development Territories• Responsible for Social Media Twitter account (#SoCalSubway) and Facebook Page for the entire Southern California Market that includes (Orange County, Los Angeles County, and the Inland Empire- about 1200 Restaurants). Also helping role out FourSquare in many locations.• Travel to a maximum of 41 stores per month to assist franchise owners in identifying any untapped opportunities in order to develop their respective markets and maximize the profitability of each individual unit within that market.• Monthly P and L review with Franchisees, District Managers, and Managers• Help Franchisees, District Managers, and Managers manage any changes in Restaurant Operations• Develop Business Plans associated with these opportunities as well as execute the implementation of resulting corporate policies and programs. • Develop action plans for Franchisees, District Managers, and managers to help in the future growth of each individual store.• Coach, train, and mentor managers and staff throughout the implementation process• Conduct monthly quality and image control inspections of each individual franchise store in the market in order to achieve operational excellence.• Partner with contractors and franchisees in facilitating the on-time openings of stores through weekly update meetings and follow-up. • Responsible for upholding superior brand protection, optimizing sales and profitability of Subway Franchisees, maximizing customer satisfaction, as well as helping to mentor the professional development of Business Consultants through training.

Milwaukee And Madison, Wi. Chicago, Illinois, And Santa Monica, California

http://www.starbucks.com/Position: General Manager• Ensured outstanding and efficient Store Operations by hiring, developing, and maintaining employees while monitoring the execution of Company standards.• Supported internal development bench by training and promoting Shift Supervisors to Assistant Managers and entry-level employees to Shift Supervisors.• Certified as a Management Trainer for newly hired/promoted managers• Successfully mentored external management candidates through the RMT (Retail Management Trainee) Program• Helped organize Monthly Hiring Fairs for the District (up to 10 retail Company-Operated Stores)

Education record

Education record