Will Buckey Email & Phone Number

Chicago, IL, US

Chicago, IL, US

• Coordinate and execute multiple concurrent projects, meeting all deadlines and achieving a 98% on-time delivery rate, contributing to overall account success and client retention
• Act as team lead for the fulfillment of all NCAA football and basketball ticket orders, ensuring a timely and accurate delivery of all ticketing assets
• Develop and streamline project management processes, reducing resource allocation time and improving project delivery success rate
• Identify and resolve project risks early, reducing potential delays and ensuring all projects were completed within scope, on time, and on budget
• Provide comprehensive reporting on account performance, enabling investment managers to make data-driven decisions about future investments
• Act as the main point of contact with cross functional teams in regards to issues with ticket listings and box office resolutions

Chicago, IL, US

• Managed a ticket inventory of 40,000+ tickets across multiple events, helping to reduce inventory discrepancies through the introduction of advanced tracking systems
• Initiated the renewal and acquisition of season tickets, mini plans, and single game tickets with external properties across professional and collegiate sports
• Developed and implemented streamlined project management frameworks using Asana, reducing project timelines and ensuring timely delivery of key initiatives
• Ensured accuracy of unique ticket info in the POS system such as performer, event, date, and seat locations as well as their corresponding marketplace listings
• Led the troubleshooting and resolution of ticket issues, achieving a 95% first-contact resolution rate and boosting overall fan satisfaction
• Acted as a point of contact for external properties regarding purchasing and reconciliations

Chicago, Illinois, US

• Led on-site hospitality and experiential activation teams at high-profile events, enhancing the client experience and receiving high satisfaction ratings
• Acted as the primary point of contact for all escalated customer service issues on event days, achieving a 95% resolution rate within the first point of contact, leading to increased fan satisfaction
• Assisted with the player registration process, ensuring that all players for my assigned clubs had the required paperwork submitted before the start of the season
• Assisted in the creation of the game schedule across all seven age groups for the 164 Development Academy clubs
• Acted as liaison with external vendors to order necessary materials and ensure timely delivery of goods for all Development Academy events

Chicago, Illinois, US

• Provided on-site support for the world’s largest adult sports leagues
• Assisted in monitoring an average of 240 beach volleyball teams per day
• Initiated the start of games in a timely manner, resolved disputes between teams, recorded scores, promoted upcoming events, and assisted in set up and take down of equipment and facilities

Bradenton, Florida, US

• Played an instrumental role in expanding the company’s client base through proactive prospecting activities such as 60+ cold calls per day and email communication
• Served as the first point of contact for student-athletes and their families to educate them on the recruiting process and the help our services could provide
• Developed and maintained positive relationships with clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations
• Ensured student athletes were qualified for athletic recruitment before presenting them to our network of college coaches in a wide variety of sports

Chicago, Illinois, US

• Assisted with daily operations required for recreational adult sports leagues, such as creating game schedules and playoff brackets, registering players and teams, and inputting games scores
• Executed on-site marketing objectives and promotions for sports leagues, tournaments, and social events
• Assisted in the planning and execution for all events, including communication with external vendors, on-site setup, and sponsorship activations
• Captured pictures and videos of teams and gameplay to use for websites, social media, and marketing collateral

Chicago, Illinois, US

• Assisted in monitoring an average of 240 beach volleyball teams per day
• Initiated the start of games in a timely manner, resolved disputes between teams, recorded scores, promoted upcoming events, and assisted in set up and take down of equipment and facilities
• Monitored 16 teams in the Volleywood Beach Volleyball Tournament, the Midwest’s largest adult beach volleyball tournament

Master'S In Sports Administration, Sports Administration

Bachelor Of Business Administration In Sports Management, Sports Magement

Associates In Science In Business Administration For Transfer, Business Admiistration