Will Glover Email & Phone Number

Melbourne, Vic, Au

What is Uber Direct?White label delivery-as-a-service, enabling merchants to add on-demand delivery to their own sales channels. Want to know more, shoot me a message 🤝

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Partnership Leaders is the industry association for Partnership/ Channel/ Alliances/ Business Development leaders.

Sydney, New South Wales, Australia

Responsible for defining the APAC Partnership strategy to acquire customers, meet revenue targets and close product gaps, enabling Lightspeed to expand into new verticals and markets, establishing Lightspeed as the go-to platform for commerce in APAC.Implement and manage Partner Development, Partner Growth and Platform Partnerships teams within the Partnerships function whilst driving and collaborating with Marketing, Product, Engineering and Customer teams to ensure a seamless internal and external partner experience.Establish commercial models for Lightspeed’s Reseller, Referral & Integration partner programs (enterprise, software, consulting, wholesale/ distributor & professional services partners) to strategically develop mutually beneficial partnerships, decreasing churn & CAC/ LTV whilst increasing ARPU. For each Lightspeed partner type, establish unique and flexible partner journeys, certification, onboarding and enablement programs to decrease time to value whilst scaling partner acquisition and performance. Expand the Lightspeed product’s APIs and capabilities to unlock new partnerships and define the ‘Platform’ strategy to grow the number of integration partners by 97% and partner end-user adoption by 155%. - Grew channel partner added MRR in FY21 by 312% and FY22 by 250%, resulting in $1.9 mil in ARR for FY22- Grew average added MRR per Reseller partner by 115% and ARPU by 30%- Launched four strategic integration partnerships delivering $1.2 mil in ARR for FY22. - Grew integration partner revenue in FY21 by 641% and FY22 by 143% delivering $720k in ARR for FY22 and 1.7x revenue per APAC customer compared to the Lightspeed global average- FY21 Lightspeed Presidents Club (top 10% GTM contributors)

Sydney, New South Wales, Australia

Sydney, Australia

*Lightspeed acquired Kounta in October 2019Own the vision, roadmap and execution of partnerships to drive Kounta's top-line revenue whilst building multi-channel customer acquisition and retention strategies. Working alongside the C-suite, Sales, Customer, Marketing and Product teams, I strategically restructured the integration partner ecosystem into a commercial function, closing product gaps, increasing brand authority and diversifying revenue streams critical to the successful acquisition of Kounta by Lightspeed. Responsible for managing Enterprise, SaaS, consulting, wholesale/ distributor & professional services partnerships to grow brand authority/ awareness whilst acquiring customers/ revenue. Developed and implemented the framework for the commercialisation of Kounta's app ecosystem, certification program and GTM program resulting in the expansion of the APIs and product capabilities to unlock new partnerships and define the 'Platform' strategy to grow the number of integration partners by 35% and partner end-user adoption by 55%.

Sydney, Australia

Reposition the Veneziano brand in NSW as a contemporary category leader, building distribution partnerships to acquire market share at velocity. Underpinning the regions GTM, I managed the design and construction of the Veneziano Surry Hills flagship retail store, coordinating the commercial leasing, interior design and activation.Additional responsibilities of note; digital transformation the marketing and sales process with the implementation of SFDC marketing cloud. Implementation of Slack to drive a communicative culture at an organisational level.

Melbourne, Australia

As a brand ambassador, success is delivering value to the customer, through embodying Veneziano's brand promise of 'coffee specialists growing the coffee business of hospitality professionals'. I win new business opportunities through the implementation of sales strategies and pushed the boundaries of customer engagement with the roastery & training academy.As a 'social media hero' I identified industry trends and drove marketing strategy and content creation.

Melbourne, Australia

With a consultative approach to the coffee supply chain, I prepared tailored business plans for each unique customer. These consisted of marketing and brand strategies to increase visibility; financial models to reduce inefficiencies and increase revenue; talent development plans for staff, ensuring product continuity and staff retention. This allowed me to successfully manage existing business relationships, utilizing this rapport to identify sales opportunities and secure new customers. The role included the development and implementation of sales strategies, logistical coordination, product development, quality control, and inventory management.

Melbourne, Australia

Tasked with increasing the Duke's brand visibility through the development of the Flinders Lane heritage-listed site into one of Melbourne’s most notable specialty coffee venues. I was responsible for all operational tasks and the management of coffee quality and output through an in-depth training program. Maintain the highest level of coffee service while providing the guest with a unique experience.