Will Chambers, Phr Email & Phone Number

New York, Us

Charlotte, Nc, Us

As a Senior HR Partner in a fast-paced, late-stage SaaS startup, I consult with the CRO, CMO, and VPs of Sales, Client Experience, Accounting, and Finance to build high-performing teams by fostering a culture of employee engagement and manager effectiveness.Key Accomplishments:- Spearheaded monthly business reviews with 30+ people leaders that discuss departmental goals, evolving talent needs, & People Ops solutions that align with company’s values & trajectory.- Formulated, programmed, and administered a new company-wide talent rating and review process for individual contributors and leaders, resulting in a 12% improvement in performance reporting, refined workforce planning, and enhanced coaching and feedback across all org levels.- Developed the company's first pay transparency strategy, overseeing the implementation of initiatives to educate employees on compensation philosophy and their pay ranges. This resulted in increased organizational openness, alignment of pay practices, and enhanced equity across all positions.- Managed the Engagement Survey (Gallup Q12) process, driving engagement by analyzing data to identify key drivers and working with leaders to implement initiatives within their team, resulting in an 8% increase in overall engagement.- Collaborated with Talent Acquisition to ensure the successful hiring of key positions by defining roles, conducting pay benchmarking, and facilitating budget approval.- Teamed up with Learning & Development to design and implement Leadership U, leading to heightened leader effectiveness and the cultivation of a CliftonStrengths-based coaching culture.- Successfully change-managed the mobilization of 3 new executives (CRO, VP of Sales, VP of Client Experience) helping ensure a smooth transition and a cohesive, high-performing revenue team.

Charlotte, Nc, Us

Fort Mill, Sc, Us

Owned and optimized essential HR functions within rapidly growing national mortgage company, covering employee experience, performance management, HR business partnering, benefits administration, leaves of absence, employee relations and investigations, and policies and procedures.Key Accomplishments:- Successfully led and managed a team of 12 HR Partners responsible for supporting over 4,000 employees across 50 states, spanning retail sales, operations, and corporate support. Created high performance team and coached team members to support individual growth.- Orchestrated onboarding strategy that facilitated the onboarding of 750+ new hires in 2020 to meet record-breaking industry demands - Designed, implemented, and facilitated comprehensive People Leader training programs for operations managers, enhancing managerial capabilities in Movement’s operations centers in VA, AZ, and SC.- Mediated complex employee relations issues, maintaining positive teammate relationships and resolving conflicts across multiple levels of the organization- Oversaw the full-cycle administration of employee benefits, including renewal processes, benefits orientations, employee support, and annual enrollment, ensuring the seamless management of benefits.- Played key role in the execution of Movement's first acquisition, achieving a 93% retention rate for acquired teams and contributing to an additional $1 billion in loan volume.

Fort Mill, Sc, Us

Fort Mill, Sc, Us

Providence, Ri, Us

As the HR Partner for Sales, Marketing, and Customer Care within $500 million manufacturing business with 1,000 employees, I partnered with the General Manager and VPs to deliver comprehensive HR support, covering recruiting, workforce planning, organizational design, performance management, training & development, compensation & benefits, and employee relations.Key Accomplishments: - Conducted wage and benefit analysis of non-exempt employee population, and coordinated with leadership address discrepancies in pay and benefits through staged leveling and performance-based increases.- Played a pivotal role in centralizing and streamlining the company’s distribution of parts, whole goods, and service operations. Successfully transitioned work and associates to other roles, retaining approximately 50% of the employee base.- Engineered a 6-month rotational model for the Customer Care organization, designed to attract service technician talent and deploy rotational candidates into critical after-market service roles, resulting in increased servicing revenue & engagement among core service technicians.- Streamlined and modernized new hire orientation program, integrating impactful content about organizational culture and core principles.- Established Standard Operating Procedures (SOPs) for the company's HR processes, ensuring consistency in practice across the team and enhancing efficiencies in new hire training.- Managed and owned the entire leave of absence process, overseeing accommodation and ADA requests.