I am a hard-working and driven individual who isn’t afraid to face a challenge. My personal qualities include a deep commitment to excellence, a strong work ethic, and the ability to collaborate effectively with diverse teams. I’m passionate about my work and I know how to get the job done. I like to think that I’m a very flexible and resourceful person. Even when things change at the last minute, I’m able to adjust accordingly and meet tight deadlines. My most valuable trait is that I’m a people person who enjoys meeting new individuals and I always find some common ground with everyone even if I have to get creative to do so. It’s always helpful when you have someone on your team that you can rely on to make your clients or providers feel comfortable and at ease and being resourceful in repairing or improving relationships within the team. I pride myself on having those traits.Prior to working with Herefordshire Council I worked in a variety of administration and customer service roles. These job have provided me with a number of transferable skills:• I have previous customer service experience both face to face and over the telephone• I have good communications skills either face to face, by email, letter or over the telephone• I am able to accurately record and maintain client records while working in accordance with data protection and organisational policies or procedures• I can communicate in a clear and concise way• I have experience of data processing• I am able to gather and analyse facts, statistics and information• I am a good team player but can work effectively on my own• I am organised and can manage my work load effectively to meet deadline• I am a good timekeeper who is also flexible and approachable• I have computer skills with knowledge and experience of using Microsoft office products such as Excel, Word, Outlook, Access as well as Adobe software such as Lightroom and Photoshop.• I am willing to learn, improve or develop skills and knowledge to help with the business needs or requirements• I have general office experience