- Responsible for Quote-to-Cash operations for both North and South Americas.- Cloud & Cognitive Software execution and Business Partner Management, both operations combined is over 200 employees (with 16 Squad Leaders)- Manage process transformation and innovation initiatives with Kaizen and other organization stakeholders- Accountable for overall Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and Business Controls (including SOX and audit compliance) results. - Accountable for finance impact over resource allocation, work movements, new mission integration plans and business processes execution.

- As the Client Segmentation Leader I was responsible for the End-to-End process the of assigning all IBM clients into the recommended sales coverage model, according IBM Go-To Market sales strategy for a cycle;- Responsible Account Move process covering entire Latin America client base;- Solid Background on Global Sales Incentives processes (Coverage/Territory; Quota,Incentive Letters and sellers commissions) - Successfully worked to automated account move process and its migration to web-based application working closely with end-to-end Agile squad to achieve this goal

IBM Agile transformational journey - Large scale Change Management Project in Enterprise & Operations Organization in IBM- Global deployment of Agile culture in Enterprise & Operations org in IBM;- Part of the core team for Americas (NA and LA): 20 PMOs and Subject Matter Experts responsible to deploy large size organization into Agile ways and methods (over 4,500 employees, 300 Squads);- Tailored design thinking and strategy execution for Opportunity-to-Order and Order-to-Cash squads;- Continuous Improvement underpined by data and stakeholders input - KPI reset and deployment;

- Led Global design and deployment of processes involving IBM Software &Software as a Services portfolio into Sales Support organization.- Successfully applied Project Management skills when leading integration projects withdirect interaction with acquisition executives, sales leaders, finance, business controls andaccounting managers.- Managed Sales Quote & Order Management tools (web and SAP) enhancement, process mapping & transformation in Agile environment.

Responsible for Quote-to- Cash operations in IBM Software and Software-as-a-Service (SaaS) suporting Sales, Finance, Accounts receivable, Business Controls and Accounting;
- Led Squads from 10 to 20 people, focused on high complexity contract validation pre and post sales supporting for USA, Canada, and South America;- This represented over USD 35B in revenue for IBM Software;
- The role demands interaction with several other departments specially with Accounting and Finance teams in order to guarantee revenue recognition and finance roadmap;- As People Manager I'm the first contact for Human Resources matters responsible to guide employees through business goals, facilitate their work and remove blockers while also help them in career development through extensive mentoring and/or coaching.