Senior Director Product Management
Burlington, Ma, Us
• Led product management team of 20+ people, across Europe & North America, covering Enterprise Division Portfolio, a global leader in Speech Recognition and Natural Language Processing. • Grew portfolio with Virtual Assistant (VA), VA Tooling, Outbound Notifications, Cloud IVR, ASR, TTS. Also launched an analytics offering based on Tableau.• Designed portfolio to meet the Digital Transformation and Enterprise Do it Yourself (DIY) waves sweeping the enterprise currently.• Led portfolio strategy and planning, including fiscal year planning and multi-year planning. • Planning and strategy led to associated budgets and revenue/bookings forecasts targets.• Drove multiple strategy workshops to ensure alignment on our long-term bets.• Increased launch & release frequency by adopting a more agile product justification and launch process. Moved to MVPs and being hypothesis driven with key customer feedback. • Instrumental in Enterprise Division shift to the cloud with their own data centers and the public cloud (i.e. Azure) leading to strong bookings growth with new international markets opened.• Drove strong growth in VA and Web API bookings with key releases• Launched new healthcare solution with Epic integration to health provider customers.• Spoke frequently to customers, at Sales Kick Offs, and customer conferences. • Managed 4 PhD product managers to better include UX, machine learning and data science in portfolio.• Built two Customer Advisory Boards, one at Varolii, one at Nuance.• Key part of 3 acquisition due diligence & integration teams, including integrating other PM teams.