John Willcox Email & Phone Number

Brighton, United Kingdom

Lead Consultant and Director of Fairisle, a consulting for change concern which has a mission to change how change happens. • Defining and implementing strategies to develop the Fairisle business model and product portfolio • Establishing the Fairisle branding and marketing strategy;• Managing and enhancing Fairisle back office functions

Brighton, United Kingdom

Senior Business Analyst with a key role in aligning business process development and requirements analysis for a new Provider Contract Management System. Devising and delivering process analysis and requirements discovery strategies. Working closely with stakeholders at all levels to support business buy-in, and liaising closely with technical subject matter experts. • Co-ordinating Business process analysis, data modelling and product backlog management for provider invoicing. • Working with offshore UI/UX designer to develop new provider portal capability including analysis of user journeys, screen flows and user stories.• Senior business stakeholder engagement to develop the roll out approach and plan for new processes and software tools, including resource modelling and user work instructions.

East Grinstead, United Kingdom

Business Analyst taking lead on requirements discovery and refinement for Property and Inventory Revenue Management products on a 3rd party travel platform. Managed product workshops to elicit customer, business and technical requirements. Worked closely with senior stakeholders, product owners and lead architect to clarify product vision, features and stories to support the Club’s major change programme. • Compiled and refined backlog of stories for new software products including detailed analysis of business rules governing new customer terms and conditions• Led on the introduction of Scrum Agile ways of working to product team including mentoring on user story writing, story slicing and story mapping• Defined and introduced detailed engagement plan for 3rd party COTS supplier to support delivery of new software products

London, United Kingdom

Contract Business Analyst who led on the requirements for a major programme to create globalised APIs on a new platform. Coordinated activities with product owners and business stakeholders to elicit requirements, using a range of analysis techniques to ensure user stories in the backlog and other deliverables properly supported business objectives. Close collaboration with Design Authority to ensure that APIs were consistent with Avis design standards.• Planned and delivered an online workshop programme for business and technical stakeholders designed to elicit API requirements and determine key risks, issues and dependencies• Carried out detailed analysis and logical schema work to ensure APIs supported key business use cases • Created, managed and prioritised a product backlog for multiple APIs • Led on the uptake of Agile approaches across a global team comprising US-based product owners, offshore development and test teams and onshore team members

London, United Kingdom

Contract Product Analyst taking ownership for the initiation activities of a strategic web re-platforming programme and requirements elicitation using workshop, interview and other techniques to engage business and technical stakeholders. Coordinating activities in the digital team to ensure that design, UX, content, product, architecture, and test work streams are aligned to initiation deliverables and embody customer-first principles. • Created and prioritised a product backlog for the digital transition using Agile techniques including user stories to define the minimum viable product • Conducted and presented meticulous analysis and business value assessment of key digital products• Created and validated a detailed transition plan for the web-re-platforming programme• Introduced Agile methods for product strategy and delivery to the digital team and wider stakeholders

London, United Kingdom

Contract Business Analyst who played an integral role on a major digital project supporting TfL’s school travel accreditation scheme by validating stories and acting as the main point of focus for senior business stakeholders. Worked in the Scrum team to deliver stories and ensure acceptance criteria were met. Liaised with stakeholders to plan and estimate delivery tasks. Enabled the continuous delivery of TfL STARS consistently on time, to budget and to a high quality and developed a prioritised backlog which met business requirements and supported design principles. Other achievements as Business Analyst entailed:• Created a realistic release plan and explained it to senior business stakeholders pointing out where business and customer value lay • Worked with Scrum team to introduce story splitting, end to end stories, behaviour driven approaches and other techniques to help deliver software effectively • The project went on to deliver MVP and additional product features with good predictability and a low defect rate• Championed and implemented release planning techniques leading to greater stakeholder assurance

London, United Kingdom

Contract Business Analyst with the primary focus on functional and non-functional requirements gathering and definition for global programme to create new global platforms for sales and provider management across multiple business units, markets and regions. In overall charge of programme start up and initiation activities, engaging stakeholders, creating and presenting options assessments and collaborating with architecture colleagues. Designed and planned a workshop programme with global attendees to gather requirements, assess existing capabilities, identify gaps and prioritise work items. • Developed quick win capabilities in a global HNW customer sales tool using requirements gathering and estimation • Carried out in depth analyses and documentation of sales solution in Hong Kong to preserve intellectual property and to form the basis of repeatability assessments• Coordinated the requirements work of a team in Australia to create a baseline of high level epics, non-functional requirements and other assets including strawman business process models

Brighton, United Kingdom

Senior Business Analyst who spearheaded a range of projects from small tactical ones to major strategic initiatives by creating and managing product backlogs for Product Owners, an API Scrum team and delivery teams in Miami and Copenhagen. Liaised with business change and technology teams to support the delivery of IT change on time and to cost quality standards. Led an Agile analysis effort for a strategic digital project which successfully integrated 3 quoting platforms used by the businesses making up the global market unit and created a unified sales process in MS Dynamics CRM. • Led on Agile analysis work to successfully acquire and develop a cloud-based business rules management system as well as associated API enhancements and front-end development work• Headed up the analysis on bespoke development projects including a card payments process improvements project and a project that delivered objectives in securing and growing the insurance market of the Gulf region• Initiated the introduction of user story practice and Agile requirements elicitation into the team during the transition from Waterfall to Agile ways of working• Resulted in the conversion of all of BA practice using Agile methods within 6 months

Brighton

Business Analyst Team Manager who motivated and developed a team of 15 Business Analysts as well as managing recruitment, inductions and appraisals. Coordinated analysis work streams over a range of projects and estimated and planned for requirements gathering and definition effort. Undertook consultancy work to define business problems and opportunities and proposed solutions and roadmaps to realise business benefits.• Delivered improvement initiatives to standardise business analysis practice and enhance project discipline resulting in measureable improvements in the accuracy of estimates and greater predictability in delivery• Enhanced delivery lifecycle methods including the piloting and implementation of Agile approaches• Identified opportunities for efficiency gains and added value through feasibility studies and deliverables

Brighton, United Kingdom

Senior Business Analyst with the overall remit to deliver business, functional and non-functional requirements analysis for small and medium-sized projects as well as owning the functional design and acting as the primary point of contact for business and offshore resources. Further achievements as Senior Business Analyst included:• Led practice improvement initiatives to standardise the team approach to business requirements resulting in the publication of practice guides subsequently adopted by the company worldwide • Key role on the analysis effort on enhancements to legacy systems for a range of initiatives including the delivery of projects supporting partnerships with international insurers in the Middle East

Senior Business Systems Analyst charged with initiating strategic bespoke development projects for the client as well as contributing to in-progress tactical projects with responsibility for project initiation documents, feasibility studies, defining functional and non-functional requirements and business object modelling using UML. Headed up process workshops / process modelling and managed the relationship between Steria and the customer.• Responsible for the production and quality assurance of Vision documents, software requirements specification and data models for a new travel consumer protection licensing solution• Investigated and defined the feasibility of a new inspections management solution including process and requirements analysis, option definitions / costs and the presentation of findings to the board • Coordinated and facilitated a process improvement programme resulting in proposals for consolidated processes in the form of structured models, gap analysis and documentation• Produced a benefits management strategy for the realisation and tracking of benefits

Senior Business Analyst who coordinated requirements analysis and specification, interface analysis and specification, logical design, process analysis and test strategies and tasked as the key contact for business stakeholders, managing the relationship between the analysis team and a 3rd party development centre.• Coordinated requirements gathering and test strategy for a major new publishing management solution• Led the requirements specification, documentation and design of integration requirements• Resulted in benefits being realised in a post project review

Lead BA on bespoke Sale of International Publishing Rights system for Dorling Kindersley Ltd. Acted as the key contact for business stakeholders, reporting to the Project Board and managed the relationship between the analysis team and an in-house development team.

Responsible for process review, systems implementation and operational management of University's postgraduateprovision. Engaged in UML Requirements Analysis, Process Improvement, Workflow Analysis, 3rd party product configurationand documentation including user guides and training manuals

Msc (Distinction), Business Systems Analysis And Design

Ba (Hons); Upper Division, Second Class, English Language And Literature