William Donovan

William Donovan Email and Phone Number

Senior Design Manager @butn - Customer Led Innovation, Strategy & Research. Product & Service Design @ Butn
William Donovan's Location
Melbourne, Victoria, Australia, Australia
William Donovan's Contact Details
About William Donovan

William is a human behaviour, innovation and technology addict. This social butterfly can be found at many meetups, movie nights and the odd Global Jam of design thinking. He is known for immersing and swimming in the world of human behaviours and deep-diving into the latest topic. , even if there is a book club on it! Currently, at MYOB helping businesses succeed with their SaaS software, his journey has also taken looked deep into the world of meteorology, (Bureau of Meteorology) health behaviour change (Quit Victoria, Heart Foundation, Vic Health), Real Estate (REA, Ray White, realcommercial.com.au) Sport (Cricket Australia, AFL), Cars (Mazda), banking, retail and many others. Will’s passion extends beyond the 9-5 where the social butterfly becomes active, presents and creates all round havoc locally and internationally. Whether it is facilitating workshops, Global Service and Sustainability Jams or speaking on innovation in product and service design especially the future of digital where he loves working with teams to discover new ideas and opportunities. Also, he is your ‘crash test dummy’ for a new product or service. From following the ‘I Quit Sugar’ (#IQS) program to empathise health behaviour change to purchasing new cars, to his wife’s dismay when she realised it was only for research (UPDATE: she got the car) all with the aim to discover what it is like to live in someone else’s shoes.Here is a snapshot of past activities facilitating design thinking methods and service design workshops across Australia and Internationally. With Hub Melbourne, Ideas for Melbourne with Adam Bandt, the Victoria-India Service Design Jam for the Victoria State of Design Festival, the Edge of the Web Conference & Aust. Web Industry Association and of course the globally connecting Global Service, Sustainability and Gov Jams.

William Donovan's Current Company Details
Butn

Butn

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Senior Design Manager @butn - Customer Led Innovation, Strategy & Research. Product & Service Design
Website:
butn.co
Employees:
5
William Donovan Work Experience Details
  • Butn
    Senior Design Manager
    Butn Jul 2021 - Present
    Australia
    Leading the design function to create exciting customer experiences through effective use of customer and behavioural research, data, product and service design methods with a great team at butn. Our mission is to deliver a best in class, modern and innovative platform for businesses. Who is Butn?Butn is reinventing the way cashflow works in business with simple, secure and instant finance solutions for every business need.With seamless back-end integration, tailored products and a brilliantly simple customer experience, Butn gives B2B marketplaces the ability to offer a revolutionary cashflow service.If you're a business looking to offer innovative cashflow funding and term solutions for your customers, call us, we'd love to discuss how a butn partnership can solve your challenge.
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  • Myob
    Online Ux Manager
    Myob Apr 2017 - May 2021
    Melbourne, Australia
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  • Apd.
    Customer Experience Practice Lead
    Apd. Jan 2016 - Apr 2017
    Melbourne, Australia
    APD is a full-service digital agency that provides strategic advice, technical development and delivery of performance-based marketing strategies to solve business problems, develop technical solutions and improve the customer acquisition and engagement strategies.As the lead of the Customer Experience Practice, I am responsible for the delivery of creative approaches that address a business' challenges and develop the services and strategies that positively impact the whole customer experience. We work with multidiscipline teams to guide and facility them to strengthen their capacity to unpack problems through customer focused research, drive the insights to design and prototype innovation strategies and solutions. Key Responsibilities- Champion a Customer-focused innovation to all products and services - Build capacity and capability for customer-focused solutions, design thinking, service design - Develop customer-led strategies that deliver and outperform expected business objectives- Consult and advise strategic approaches to problem-solving and business model innovation through design thinking and customer-led innovation.- Enhance strategic thinking and performance from customer acquisition through to engagement through the 360-degree service delivery of customer engagement.Clients include:Bayer CropSciencesLendLeaseVillage Roadshow (Cinemas and SeaWorld Resorts)Australian UnityGoodyear (Beaurepairs)Vinta GroupBox Hill Institute
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  • Willdonovan
    Director
    Willdonovan Jul 2003 - Jan 2016
    Melbourne, Australia
    Working to find new and innovative ways to do business, enable technology and better connect with their customers through Customer Experience, Service Design and Business Strategy execution.Recent Facilitated and Speaking Events:School of Social Entrepreneurs - Rapid Prototyping using Design Thinking Methods (Service Design Thinking)UX Australia 2011 – Participating in the Unknown Journey – 10 minutes talkInnovate Symposium – Rapid Prototyping using design thinking methods – 2 hour workshopVictoria India Service Design Jam – 2 day workshopIdeas for Melbourne – Ideation workshop incubating ideas for Melbourne with a roadmap to a TEDx Ideas for Melbourne.Humanity Plus – Design a new bug, rapid prototyping workshopGathering ’11 – 3rd Day workshop – Concepting ideasSocial Change Collaboratory - Design for Social Impact – 1 day workshopSociety of Entrepreneurial Success and Achievement - Rapid Prototyping WorkshopGlobal Service Jam (8 years '11, '12, '13, '14, '15, '16, '17 & '18)Global Sustainability Jam '11, '12GovJam '12
  • Symplicit
    Lead Experience Designer
    Symplicit May 2013 - Dec 2015
    Melbourne, Australia
    William comes with 12 years experience in User Centred Design, utilising Marketing, e-Commerce, IT, Web Development. His expertise are focused on assisting, designing, and building products and services that bridge the gap between technology and the world in which people use them. William has worked with organisations such as the Bureau of Meteorology, Mazda Australia, Cancer Council, Quit Victoria, VicHealth, Crown Casino, Telstra, ANZ, Simplot, iCareHealth and Cricket Australia.William’s involvement in the UX space has seen him facilitate design-thinking methods for the Victoria-India Service Design Jam, AWIA and other Industry based and Global innovation Jams.
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  • Igloo
    User Experience Lead
    Igloo Sep 2011 - May 2013
    Richmond, Victoria
    Helping to visualise ideas early and build experiences beyond digital to enable the people who use them.I'm working closely with the awesome team that is the award winning creative and development team at Igloo.Creating innovative, simple and useful solutions for complex enterprise problems. WHY?Because people do business with people.Strategic ProcessHuman Centred Innovation, User Experience Design, Service Design, Behaviour Design, Design Thinking Methods
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  • Web Standards Group Melbourne
    Organiser
    Web Standards Group Melbourne Oct 2007 - Nov 2011
    Help organise and coordinate meet up events for the Melbourne web standards community
  • Bureau Of Meteorology
    User Experience Specialist, Web Design And Development
    Bureau Of Meteorology Dec 2010 - Jun 2011
    Melbourne, Australia
    User experience designUser research, Interaction and Information designPrototype design, build and testing.Present and communicate the resultsWeb design and developmentThis engagement was to research, design and prototype a user interface for the National Water Account Automation Suite. The Automation Suite is a tool to assist in the data collection, calculation and publishing of the Australian National Water Account Report.Additionally the role was to design and assist in building a prototype for a tool that would make it easier to find all the locations that measure’s water around Australia.
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  • Ie Agency
    Solutions Lead
    Ie Agency Sep 2010 - Nov 2010
    Taking Innovative solutions and user / customer centric focus into the 21st century.Carrying out User Centred Design, User and Customer Experience Activities:- Customer Interviewing- Experience Modeling- Information Architecture- Wire-framing and Prototyping- Workshop facilitation- User Interface and Interaction DesignCompanies I worked with:- ANZ- National Institute of Accountants- Hoyts- Simplot- Melbourne Convention and Visitors Bureau- Bureau of Meteorology
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  • Bureau Of Meteorology
    Web Designer / Developer And User Experience Specialist
    Bureau Of Meteorology Mar 2008 - Sep 2010
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  • Australian Bureau Of Meteorology
    Web Designer
    Australian Bureau Of Meteorology Mar 2007 - Feb 2008
  • Jet Interactive
    Partner
    Jet Interactive Jan 2007 - Oct 2007
    Jet Interactive is a company that creates Marketing, Search Engine Optimising and Internet strategies and solutions.My role involves the Media and Internet Technology Strategies and Development
  • Nwc Research
    Operations Supervisor
    Nwc Research Sep 2003 - Mar 2007
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William Donovan Skills

User Experience User Centered Design Interaction Design Information Architecture Usability Mobile Devices Service Design User Interface Design Web Development Strategy Wireframes Digital Strategy Design Thinking Innovation Rapid Prototyping Social Media Designs Usability Testing User Research Customer Experience Agile Methodologies Workshop Facilitation Project Management Product Development Information Design User Experience Design Seo Cms Html Concept Ideation Behavior Design Persuasion User Centred Design Management Business Strategy Leadership Javascript Mobile E Commerce Social Media Marketing Web Design User Interface Digital Marketing Entrepreneurship Online Marketing

William Donovan Education Details

Frequently Asked Questions about William Donovan

What company does William Donovan work for?

William Donovan works for Butn

What is William Donovan's role at the current company?

William Donovan's current role is Senior Design Manager @butn - Customer Led Innovation, Strategy & Research. Product & Service Design.

What is William Donovan's email address?

William Donovan's email address is bi****@****aol.com

What is William Donovan's direct phone number?

William Donovan's direct phone number is +614032*****

What schools did William Donovan attend?

William Donovan attended Victoria University, Kangan Batman Tafe, Rmit University, Rmit University.

What skills is William Donovan known for?

William Donovan has skills like User Experience, User Centered Design, Interaction Design, Information Architecture, Usability, Mobile Devices, Service Design, User Interface Design, Web Development, Strategy, Wireframes, Digital Strategy.

Who are William Donovan's colleagues?

William Donovan's colleagues are Walter Rapoport, Dean Berelowitz, Jacinta G..

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