With over 15 years of expertise in sales, customer service, and management, I am dedicated to enhancing growth and satisfaction for golf enthusiasts. As the VP of Player Support at PXG, I spearhead a team of devoted professionals, delivering exceptional sales, service and support to our valued customers, partners, and ambassadors.My role extends beyond service excellence—I collaborate closely with cross-functional teams in product, marketing, and engineering to pioneer innovative and premium golf products and solutions.Prior to my role at PXG, I served as the Director of Sales Operations at GoDaddy, overseeing the mid-market and productivity sales and support teams. There, I orchestrated the optimization of sales processes, systems, and strategies. My responsibilities also included the development and mentorship of sales leaders and representatives.My extensive experience has cultivated a robust skill set in sales, customer service, management, and productivity, which I've honed through diverse roles at GoDaddy.I am deeply committed to fostering an inclusive culture that encourages collaboration, excellence, and diversity. I thrive in dynamic, fast-paced environments and am constantly driven to expand my knowledge and take on new challenges.With over 17 years of leadership experience in sales and customer service, I am driven by my passion to deliver remarkable results and satisfaction to golf enthusiasts. During my tenure at PXG, I directed a Player Support team of over 80 professionals who consistently provided exceptional service and support. Collaborating with product, marketing, and engineering teams, we delivered innovative and high-quality golf products and solutions that exceeded the expectations of our diverse and loyal clientele.Areas of Expertise include:✭ Organizational Excellence ✭ Project & Change Management ✭ Cross-Group Collaboration ✭ Sales Process Expertise ✭ Motivational Leadership✭ Program Evaluation & Optimization ✭ Repairing Damaged RelationshipConnect with me today!!
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Direcor Of Inside SalesWillscotGilbert, Az, Us
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Vp Of Player SupportPxg (Parsons Xtreme Golf) 2021 - 2023Scottsdale, Arizona, UsIn my previous role as VP of Player Support, I:• Directed US customer and sales for phone and email channels and effectively administered strategic planning, development, staffing, and performance for over 80 employees across four departments.• Spearheaded developing and implementing contact-center policies and procedures, effectively communicating updates with internal and external stakeholders.• Managed an annual business budget of $45 million with a 7% YoY improvement and a sub 2% abandon rate with over 70 NPS.• Gathered and utilized customer feedback while collaborating with operations to change procedures, resulting in $2 million in savings in 2023.• Participated and supported the creation of an international support team in CA; cultivated strategic partnerships with existing international teams during expansion into new markets.• Successfully deployed the Qualtrics NPS platform for the contact center and achieved 72 NPS in the first year. Realized 5% savings in operational costs in 2022 by strategically restructuring roles in the department.• Created and implemented a new hire training program and continued education to support employee development. Supervised the creation of multiple new performance minimum standards and a compensation plan rollout from front-line representatives to the director level.• Achieved high employee satisfaction with a 100% remote team by leading ongoing engagement activities, including monthly roundtables and all-hands sessions.• Liaised with C-Suite to plan, implement, and lead strategies that met customer performance, experience, quality, and sales metrics. -
Director Sales OperationsGodaddy 2019 - 2022Tempe, Az, UsIn my previous role as Director of Sales Operations, I:• Devised strategic plans to meet customer performance, experience, quality, and site engagement metrics. Coordinated with resource management for requirements, telecom, facilities, staffing, BI, Learning and development, and Internal Tools.• Oversaw strategic planning, development, staffing, management, and financial performance for over 250 employees across four departments in sales and services across multiple locations.• Built, led, and mentored a high-performance management team; supervised team operations and provided feedback to support and ensure continuous professional development.• Administered an annual budget of $81 million with 31% YOY improvement in 2018 and 37% YOY improvement in 2019 while maintaining over 60 NPS each year.• Served as the Care Leader for Atlas v2.0 Launch for U.S. Care and v1.0 Launch for Global teams and partners, spearheaded US Inbound Care Target Setting in close partnership with BI.• Completely restructured departments and teams to drive improvements in efficiencies and financial output while reducing costs.• Ensured high employee satisfaction by promoting ongoing engagement activities encompassing monthly roundtables and all-hands sessions.• Supported the design and development of multiple new performance minimum standards and compensation plan rollouts. • Received the 2020 Gold Stevie Award for Customer Service Team of the Year, including the 2019 MSUS Partner Award for Customer Experience.• Ensured high employee satisfaction by promoting ongoing engagement activities encompassing monthly roundtables and all-hands sessions. -
Senior Care Sales OperationsGodaddy 2016 - 2018Tempe, Az, UsIn my previous role as a Senior Manager Care Sales Operations, I:• Oversaw daily operations, service delivery, and financial performance for over 250 employees across four departments in both sales and services in two locations.• Coached supervisors to drive effective communications, bring focus and alignment of activity and outcomes, understand training and development needs, and provide insight for improving the overall teams’ performance.• Established a highly productive and results-focused team environment for all Supervisors and Guides and scaled the Productivity’s Leadership Team from one supervisor to over 20 and three managers across the two locations.• Created SOP and Performance Management processes across all sales and support teams, utilizing multiple Tableau reports created to monitor major Key Performance Indicators (KPIs). • Developed the Premier Productivity and Email Migrations Teams that increased revenue, improved efficiencies, customer retention and satisfaction, and Guide satisfaction.• Headed the redesign of the Mid-Market sales model and implemented the “Future Leaders” program to improve bench strength. Luminary MVP for work in the company’s Productivity and Mid-Markets teams.• Developed the Premier Productivity and Email Migrations Teams that increased revenue, improved efficiencies, customer retention and satisfaction, and Guide satisfaction.* Other Positions Held: Operations Manager, Mid-Market Sales Supervisor, Inbound Sales Supervisor & Hosting Reserve Supervisor
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Care Sales SupervisorGodaddy 2008 - 2016Tempe, Az, UsIn my previous role as a Care Sales Supervisor, I:• Managed the overall revenue and transactional growth of the inbound and outbound voice sales teams in the company’s Hosting, Inbound, Productivity, and Mid-Market departments.• Developed, trained, managed, and successfully scaled the Mid-Market team; provided continuous education and feedback to facilitate progressive growth.• Spearheaded Sales Force adoption and reporting in the Mid-Market Team and managed Pipedrive adoption, process, and reporting of the company’s Mid-Market Team.• Contributed exponentially to the company's growth and influenced positive changes across sales operations and teams, achieving the Luminary Award.* Other Positions Held: Billing Representative, Outbound Sales Representative, and Inbound Sales Representative
William Droste Ii Education Details
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Arizona State UniversityMulti/Interdisciplinary Studies -
Saint Thomas Academy
Frequently Asked Questions about William Droste Ii
What company does William Droste Ii work for?
William Droste Ii works for Willscot
What is William Droste Ii's role at the current company?
William Droste Ii's current role is Direcor of inside Sales.
What schools did William Droste Ii attend?
William Droste Ii attended Arizona State University, Saint Thomas Academy.
Who are William Droste Ii's colleagues?
William Droste Ii's colleagues are Lionel Limoges, Colette Kruzel, Mike Hubenig, Jessica Roberts, Cole L., Ken Petty, Dan Miller.
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