Will Edridge Email & Phone Number

Birmingham, Gb

Birmingham, England, United Kingdom

Recognized Achievements:Received a company Value Award for embodying curiosity and a growth mindset, driving continuous learning and challenging the status quo.Awarded a bonus for significant contributions, including:- Revamping the training plan, leading to improved onboarding success for new team members.- Taking a leadership role in directing and coordinating team efforts, providing valuable feedback, and driving a proactive approach to issue resolution.- Instilling a culture of problem-solving and root cause analysis within the team, enhancing efficiency and customer satisfaction.- Actively supporting colleagues across departments and fostering collaboration to benefit the wider team and customers.Software Engineering Apprenticeship:Enrolled on a software engineering apprenticeship with the company, to gain valuable skills and knowledge to enhance technical capabilities of the application support team and contribute to software development initiatives or the product.Day-to-Day Responsibilities:- Monitored and maintained performance of SaaS document processing software built on Microsoft Azure, troubleshooting and resolving system issues promptly.- Conducted investigations into performance issues, document processing failures, and customer-specific environment issues, utilizing knowledge of KQL, SQL, and PowerShell scripting.- Managed Windows server environments for customers awaiting migration to a fully cloud-based service.- Led the application support team, providing guidance and support to colleagues.- Administered Zendesk platform, maintain users, troubleshooting issues, and updating and creating new automations to streamline ticketing processes and enhance customer support efficiency.Consistently demonstrated a proactive approach to problem-solving, technical expertise, and leadership qualities, driving success and customer satisfaction within the application support team.

Birmingham, England, United Kingdom

As an Entry-Level Support Consultant for the V1 Document Management System, I consistently delivered exceptional customer service and demonstrated a commitment to excellence, earning recognition as a top performer.Key Achievements and Responsibilities:Exemplary Customer Service: Established a track record for providing outstanding customer service, consistently exceeding expectations and ensuring customer satisfaction. My dedication to client needs was acknowledged through the award of a bonus.Solution Development: Identified a need for improved performance tracking within the support team and took the initiative to create a new team dashboard. In additional, I found ways to improve communication between the teams we most frequently interacted with and overhauled and updated the knowledge base.First-Line Support Expertise: Acted as the first point of contact for customer issues, providing timely and effective resolution to inquiries and technical issues. Demonstrated strong troubleshooting skills and a deep understanding of the V1 Document Management System to address customer concerns efficiently.Technical Troubleshooting: Played a key role in troubleshooting both hosted and on-premises installations of the V1 Document Management System, collaborating with cross-functional teams to diagnose and resolve complex technical issues. Leveraged technical expertise and problem-solving skills to ensure smooth system operation and customer satisfaction.

Birmingham, England, United Kingdom

As a part-time Business Development Associate at Core Misting, I played a versatile role, contributing to various aspects of business development and marketing initiatives to drive growth and enhance brand visibility for the Plumis Automist System.Key Responsibilities and Achievements:Strategic Digital Presence: Designed and built the company website using Squarespace, crafting a user-friendly interface and compelling content to effectively showcase the Plumis Automist System and enhance online visibility. Managed the company's social media channels to engage with prospects and customers, driving brand awareness and fostering community engagement.Targeted Marketing Campaigns: Designed and implemented Google AdWords campaigns to effectively target potential customers and generate qualified leads. Leveraged data-driven insights to optimize campaign performance and maximize return on investment, resulting in increased website traffic and lead generation.Lead Generation and Prospecting: Played a key role in lead generation efforts by utilizing social media platforms and conducting targeted cold calling campaigns to identify and engage with prospective clients. Leveraged a proactive approach to initiate meaningful conversations and establish rapport, ultimately contributing to the expansion of the customer base and sales pipeline.By spearheading strategic digital initiatives, implementing targeted marketing campaigns, and driving proactive lead generation efforts, I contributed to the overall success and growth of Core Misting and the adoption of the Plumis Automist System within the market.

At Core Selection, a Government-approved Gateway Provider for the Kickstart Scheme, I spearheaded efforts to facilitate SME employers' access to and utilization of the scheme, streamlining the process and maximizing its benefits.Key Contributions:Strategic Lead Generation: Utilized advanced sales techniques on LinkedIn Sales Navigator and conducted targeted cold calling campaigns to generate leads and connect with potential SME employers interested in participating in the Kickstart Scheme, resulting in a significant increase in program uptake.Engaging Content Creation: Developed compelling content for social media platforms to raise awareness and generate interest in the Kickstart Scheme among SMEs, effectively communicating its benefits and opportunities for both employers and young job seekers.Expert Consultation: Provided expert guidance to employers on the terms and conditions of the Kickstart Scheme, offering clear explanations and insights to facilitate their understanding and decision-making process.Tailored Recruitment Strategies: Advised employers on tailored recruitment strategies aligned with the objectives of the Kickstart Scheme, leveraging industry knowledge and insights to optimize the recruitment process and ensure successful placements.DWP Relationship Management: Maintained a collaborative and productive relationship with the Department for Work and Pensions (DWP), serving as the primary point of contact for reporting, data integrity management, and issue resolution, ensuring seamless coordination between the DWP and Core Selection.Through strategic lead generation, expert consultation, and effective relationship management, I played a pivotal role in driving the successful implementation and utilization of the Kickstart Scheme, fostering opportunities for both employers and young job seekers.

Stourbridge, England, United Kingdom

Bespoke Training Plan Development: Specialized in creating customized training plans tailored to individual clients' unique physiology, training history, health considerations, goals, and lifestyle factors to optimize results and adherence.Holistic Athlete Coaching: Provided comprehensive coaching to athletes, addressing not only physical training techniques but also focusing on lifestyle factors and mindset to enhance overall performance and well-being.Specialized Movement Coaching: Offered personalized one-on-one coaching in advanced movements such as the snatch and clean and jerk, ensuring proper technique and skill development for optimal performance and injury prevention.Multi-Disciplinary Athlete Training: Successfully coached athletes in various disciplines including CrossFit, powerlifting, and weightlifting, with notable achievements such as guiding a client to attain four national records in the British Drug-Free Powerlifting Association.Relational Marketing Campaign Management: Developed and executed relational marketing campaigns encompassing a holistic approach, leveraging platforms such as blogging, email marketing, and community engagement through a popular local Facebook group. Resulted in a strong online presence and attracted clients globally.Event Management and Hosting: Organized and led regular events including seminars on powerlifting and weightlifting techniques, as well as competitions, providing valuable educational and competitive opportunities for athletes and enthusiasts alike.

Birmingham, England, United Kingdom

Key Achievements: Strategic Staff Management: Effectively managed two branches and coordinated over 50 employees, optimizing staff coverage and reducing labour costs by 20% through efficient scheduling and resource allocation.Talent Development: Led the hiring, training, and evaluation processes, conducted monthly employee reviews to ensure alignment with organizational goals and standards.Revenue Generation: Spearheaded revenue-generating initiatives such as implementing a new paid locker systems, changes to menus, and vending machine installations.Marketing Strategy Implementation: Orchestrated marketing and demand-management strategies, leveraging platforms such as Mailchimp and social media channels, to drive sales specifically focused on improving sales during off-peak periods. Implemented targeted email marketing campaigns and social media initiatives, resulting in 12% revenue growth.

Certificate Of Higher Education, Business Administration And Management, General, 2:1

Access To Higher Education, Advanced Math, Law, It, And Business, Disctinction