Willem Don Email & Phone Number

CDI Services designs, builds, and optimizes human-centric AI assistants. You can rely on us to develop your conversational AI Strategy or take care of your implementation needs. We operate globally and we are pioneers in driving real business value with conversational AI.We are the strategy and delivery branch of Conversation Design Institute.

As an conversational AI trainer I:- translate business needs into technical requirements and deployment strategy- train NLP-models in any chosen conversational platform, in order to match user questions to the right dialogue- analyse performance of AI assistants, and advise on how to improve metrics such as accuracy, NPS, agent-handover- create course-material to teach our clients on how to train NLP models by themselves The Conversation Design Institute is leading in training and certification for conversation designers. As advocates for the Conversation Design profession, we continue to work closely with tech partners, agencies and other key players in the industry.

Amsterdam Area, Netherlands

Took chatbot-content from 'proof-of-concept-phase' to delivering customer value: grew impact of ABN AMRO's chatbots from less than 10 visits per day to more than 1000 customers helped per day.- advised stakeholders in strategy and targets, devised funnelmetrics, forecasted performance- created content workflow (research > creation > publication > optimization)- aligned chatbot content with other customer-facing content of ABN AMRO- enabled our junior conversational editors to write 400+ dialoguesDrove continuous optimization of our chatbot-content:- improving/training of matching accuracy using kfold and blind test set- optimizing of dialogues (analyzing drop-out, livechat handover and customer satisfaction per dialogue)

Amsterdam Area, Netherlands

- working scrum to create compelling online salesflow- guarding Vodafone's online tone of voice- translating conversion statistics into better customer journeys

Almere Stad Area, Netherlands

For this corporation of funeral homes and funeral insurance, i helped in keeping the right tone-of-voice: supportive and inspirational towards clients.

JFAS, the law-students association of the University of Amsterdam, was looking for a more professional look of their magazine, to emphasize their intelligent articles.'Nota Bene' is read by law-students and lawfirms. Both groups contribute articles.

OverPsychologie.nl is a dutch website offering general information on psychology and mental disease. I work with academic writers in making their texts insightful and fun to read for the general public.

Amsterdam Area, Netherlands

Amsterdam Area, Netherlands

MUG Magazine is a monthly printmagazine thats writes about unemployement and other social issues in The Netherlands.I wrote for the print and online channels, did some light renovation on the website design.

Four guys decided to start their own cultural magazine in order to publish long, erratic articles that did not have a straightforward conclusion. I'm one of those guys.Apart from editing the writings of my fellow editors and other contributers, I handle subscriptions and try to write freely about art."de Schone Hoogmoed" appears four times a year. You can pick it up at Atheneum Bookshop in Amsterdam or subscribe at www.deschonehoogmoed.nl

ALIBI writes about current developments in national and international law, and reports on news from the 'local' law faculty of the University of Amsterdam.I've joined ALIBI to shake up its page-design: while keeping the lay out classical and sober i'm making it a bit more interesting by adjusting column width here, adding streamers there.

Amsterdam Area, Netherlands

At Yoga Magazine i was solely responsible for keeping our website www.yogaonline.nl fresh with new content. Through the site we offer instructional yogavideo's and articles on yoga and lifestyle.

Amsterdam Area, Netherlands

Most students struggle for some time with physical or mental problems during their studies. Alot of them are reluctant to seek help when this happens.To help them find the right information on subjects concerning their health, and to encourage them to contact a doctor when necessary, we created StudieStress.nl. This webportal links to the most important resources for each city that has a big studentpopulation.Apart from gaining experience in writing for the web and designing a user-friendly information architecture, i've used Gerry McGoverns Carewords-research technique. It helps you determine which keywords convince visitors they're finding the information they need. This way, you can communicate more effectively and keep visitors coming back for more.

Amsterdam Area, Netherlands

For their 40-years anniversary the six legal aid centers in Amsterdam organised a symposium and published a book. I designed the inside, the cover was done by Luite Snijder.

Argos Zorggroep runs several homes for the elderly. I worked on two of their magazines intended for residents. For each magazine I handled editing and layout of the articles. When I came in I also created the template for the two magazines, since I was the first to occupy this position.

Amsterdam Area, Netherlands

ASVA offers housing mediation, legal advice and other services to people studying in Amsterdam. ASVA also lobbies on local and national level for better education and affordable facilities for students.During my time with ASVA, I compiled content for ASVA's newsletter, website and editorial in 'Folia', the magazine for students at the University of Amsterdam.I replaced the editor-in-chief temporarily during october and november of 2008.

Amsterdam Area, Netherlands

Reclassering Nederland is the Dutch probation service. I was initially hired for a period of six months, for their office in Amsterdam. Along with six colleagues I checked the different reports being written about clients (suspects, convicts and ex-convicts) for factual errors and spelling errors. We also handled the correspondence with clients and took minutes in meetings of different departements. I was offered a prolongation of my contract but declined, because of my wish to grow in another direction: online publishing.

Zeist

The second project I did for the RACM, this time their collection of old building plans had to be prepared for digitalization. I had to check the fragile documents for any grave damage and then repackage them.

Zeist

The RACM (at the time the abbreviation was RDMZ) is the governmental agency concerned with the protection of the dutch heritage. I was hired to reorganize one of their archives, which held the descriptions of monuments nationwide. My task was preparing the archive for digitalization while making sure the paper version of the archive could be preserved.

Bachelor, Journalism

No Degree, Political Theory