William Morris Email & Phone Number

Wake Forest, NC, US

New York, New York, US

Cary, NC, US

Global Leader of technical services for SAS Cloud Hosted and Remote Managed Services customers, working with the pre-sales teams and executing contract commitments. Delivery Services include pre-sales opportunity assessments, customer technical onboarding, software/service enablement, integrations, quality assurance, and major upgrades.This role is.

Cary, NC, US

Global Service Owner responsible for the technical onboarding of SAS' Hosted and Remote Managed Services in the SAS Cloud. Leader of the global service strategy for Engineering, Deployment, and Validation teams.

Cary, NC, US

This role is responsible for providing tactical and strategic leadership for a team of 32 direct and 18 matrixed employees (4 managers, 2 leads, and 44 individual contributors) globally. Top deliverables include: deployment of the fully managed public (AWS, Azure) and private cloud SAS solutions supporting new annual revenue in excess of $250M; innovation.

Irvine, California, US

Oversight and management for all aspects of global technical operations. Manager charged with leading cross-functional teams and diverse enterprise-wide projects. Guide teams in the delivery of outstanding client service for Panasonic Weather Solutions products and services across multiple offices in the United States, including ownership of Operations.

• Guide teams in the delivery of outstanding client service for AirDat’s products and services across multiple offices in the United States, including ownership of Operations, Quality Assurance, and on-call 24-hour.
• Effectively grew client base by more than 500% with achievement of concurrent 100% client retention rate.
• Dramatically increased revenue by 6000% via development of a new and forward-facing business model focused on global expansion and penetration into new markets.
• Established and founded successful international customer contact center servicing sales and client support.
• Successfully improved overall client satisfaction, service quality, and internal business performance through streamlined and innovative technology implementations.

• Guide teams in the delivery of outstanding client service for AirDat’s sensor network and services across multiple offices in the United States, including ownership of network management, and on-call 24-hour global.
• Established and founded successful international customer contact center servicing client support.
• Established and grew data analytics group that is focused on driving operational and business decisions.
• Developed internal processes and SOPs to improve problem resolution through engagement with hardware/software engineering, manufacturing and field services teams.
• Successfully improved overall client satisfaction, service quality, and internal business performance through streamlined and innovative technology implementations.

At PeopleFluent, I was specially recruited to lead production data center support, operations, and administration of servers. I held bottom-line accountability for hardware and software maintenance, configuration, installation, and troubleshooting for data production center as a senior and lead engineer. I oversaw and developed in-house applications.

Charlotte, North Carolina, US

In this role, I was specially recruited for my expertise in hosted hardware, software, and applications (IaaS, PaaS, SaaS).As a Senior Systems Engineer, I led all aspects of pre- and post-sales engineering solutions, integration, and support. I orchestrated application configuration and support across multiple data centers in addition to customer networks.

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General