William S. Email & Phone Number

Columbia, South Carolina, United States

• Educated clients on the use of CMS and bespoke designs for eCommerce sites.
• Created illustrations using digital and traditional mediums for various clients
• Performed and trained clients on video editing and photo editing / manipulationtechniques

Austin, Texas Area

Provide first level technical support for PC hardware, software, and network problems over the phone or via email. Monitors call trends to identify and resolve continuing problems or unusual situations. Performs security access administration functions that include resetting active directory, portal, and mainframe passwords. Communicates on a complex level.

Round Rock, TX

• Provide technical support for Dell commercial customers via Phone and Remote Desktop Support
• Troubleshoot Dell Branded Business computers
• Maintain Case management and follow-up to ensure quality of work.
• Supported Windows 7, 8.1, and 10.
• Troubleshoot hardware and software issue
• Dispatch Service Tech for hardware replacement

Austin, TX

* Assisted customers to improve the quality of graphic art related issues to ensure that orders are completely print ready for our various printing methods * Projects included design of printed collateral and photo editing / retouching * Managed a high-volume workload within a deadline-driven environment. Resolved an average of 500 inquiries in any given.

Fort Hood, TX

• Responsible for the training, health and welfare of a 30 Soldiers section in a FORSCOM combat unit. Administers emergency and routine medical treatment to battle and non-battle casualties
• Assists with outpatient care and treatment; supervises the tracking of Class VIII medical supplies and pharmaceutical products valued at over $50,000; responsible for the training and certifying of personnel in.
• Serves as a shift leader in the Emergency Department, supervises outpatient care under the supervision of a Physician, Physician's Assistant, or Nurse
• Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests
• Consistently praised for efficient handling of administrative duties: answering phones, scheduling appointments, maintaining medical records, patient processing, and bookkeeping that allowed doctors and staff to focus.

Certification, User Experience Design

Full-Stack Software Development

HTML5, CSS3, Bootstrap, JavaScript, jQuery, Responsive Design, API, AJAX, React, Redux, Node.js, Express.js, MongoDB, MySQL, Heroku, and.

B.A, Animation