Willetta Sutton work email
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Results-oriented Information Technology leader with more than 15 years of progressively responsible project/program management, product management, process improvement experience in Infrastructure Management and Systems Development Life Cycle (SDLC). Proven track record of developing and building effective teams, increasing departmental performance, establishing relationships and synergies across IT organizations. Strengths include project management, network management support, process improvement, vendor management, construction and operations management support and systems management support.
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Senior Program ManagerMicrosoftReston, Va, Us -
Program ManagerIt Professional Aug 2018 - PresentNorthern VirginiaManage end-to-end project plans and ensuring on time delivery. Support de deployment of on-site datacenter infrastructure. -
Technical Program ManagerAmazon Web Services Aug 2012 - Aug 2018Provide program management across functional organization. Manage multiple concurrent projects expanding the data center infrastructure and decommissions footprint (power, space, and cooling, networking, controls, cabling fiber, security and operations) within AWS. Effort included managing the evolving priorities across the Infrastructure program to allow for the addition of capacity based on demand forecasts Partner with multiple stakeholders, cross functional global teams and the Executive Leadership team to drive an Infrastructure Program roadmap, tactical deliverables and program timelines• Manage multiple software development projects to release new features and services. Work with cross-functional software development teams to deploy services in specified regions. • Lead diverse global team members (construction, controls, security, cabling, networking and operations) to implement supporting infrastructure and decommission projects, assign resources to initiatives, track risks, manage change control, and track program status. Continuously lead the team forward in the face of ambiguity and imperfect knowledge. • Manage relationships with vendors/external stakeholders in applicable projects, keeping efforts on track and delivering on time• Responsible for developing budget requirements and securing budget approval/sign off for the program and supporting project needs. Budgets ranged from $2M to $50M. • Delivered infrastructure projects to enterprise customers to access their VPCs (Virtual Private Cloud) through private connectivity between AWS and the customer’s datacenter, office, or colocation environment. • Worked with software development and network engineers to provide end-to-end solutions, future roadmaps and continuous process service improvements for customers. -
Technology Consultant - SeniorDeloitte/Bearingpoint Feb 2006 - Jul 2012Planned and implemented system transitions and providing support for federal clients. Performed requirements analysis and provided gap analysis from existing telecommunications legacy networks and IVR platforms for customers. Managed decommissioning of E-mail services for federal agencies to allow evolve customer email into next generation technology. • Provided technical and cost estimation support to Navy command sites for selected requirements used for all legacy networks (i.e., OC3’s, DS3’s, T1’s).• Evaluated network topology to determine process improvements and capacity management for Naval Circuit Management Office (NCMO).• Managed the implementation of the application hosting facility eHuman Resources Integration Systems (EHRI) for the Department of Interior (DOI).• Implemented an application hosting facility through SDLC lifecycle provided systems analysis, software development, system testing and network implementation support to business stakeholders for the entire project. • Managed the decommissioning initiatives for E-mail services. Worked with executive stakeholders and helpdesk agents to implement processes and procedures to support technology upgrades for the Department of Interior (DOI).• Managed technology support activities such as asset management, configuration management, SMS patch deployment and O&M deployment for DOI. • Developed requirements for standardizing configuration management and help desk support tools that help manage the DOI infrastructure. • Managed the end-to-end implementation process of land mobile radios with public safety agencies.• Provide implementation status to DOI stakeholders (i.e., directors, program managements, Technology CIO) during database application implementation activities. • Managed the task deployment of the IOC (Interior Operations Center). Tracked the status of server, printer, network, storage, workstations installed into the environment.
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Senior - Project Manager/ Product ManagerAol Jul 2000 - Feb 2006Delivered IT projects ($500K - $2M) within costs, schedule and scope of baseline targets using the Agile and SDLC framework. • Provided leadership to the project team of 40 people to deploy infrastructure and IVR platform software changes that enhanced the customer experience of the AOL service. Wrote requirements documents for data service products within business operationsDeployed WLAN (Wireless LAN) 3G to AOL internal users. Developed incident management processes and procedures to support the WLAN service provided to AOL internal users.• Worked with Account Managers with Cisco Systems to provide Roadmap strategies for future WLAN and Remote Access service offering for the Northern Virginia campus• Establish new operations processes and change existing customer service processes that enable members to benefit from Broadband service.• Provide leadership to the project team of 40 people to deploy infrastructure and IVR platform software changes that will enhance the customer experience of the AOL service • Review and analyze service level performance achievements against SLA’s to support helpdesk performance for AOL Broadband service. • Tracked software development lifecycle activities with project management tools (i.e., Microsoft Project, Primavera).• Manage a team of network analyst and software developers during the deployment of Broadband services (i.e., DSL, satellite) to AOL customer base. -
ConsultantBooz Allen Hamilton Nov 1998 - Jun 2000Developed voicemail architecture for various agencies to minimize outsourcing costs for voicemail services. Provided network topology and developed technical evaluation for network backbone equipment for the Department of Treasury.Developed voicemail architecture for various agencies to minimize outsourcing fees for voicemail services for the IR -
Engineer Support SpecialistMci/ Currently Verizon Jun 1994 - Nov 1998Designed voice and data circuits through the provisioning process for MCI customers.Coordinated all projects-related activities and ensured follow through to achieve all company objectives outlined in the scope of work. Also worked in accordance with all current corporate and quality policies and procedures.
Willetta Sutton Skills
Willetta Sutton Education Details
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Informaton And Telecommunications Systems -
Industrial Technology/Electronics Technology
Frequently Asked Questions about Willetta Sutton
What company does Willetta Sutton work for?
Willetta Sutton works for Microsoft
What is Willetta Sutton's role at the current company?
Willetta Sutton's current role is Senior Program Manager.
What is Willetta Sutton's email address?
Willetta Sutton's email address is wl****@****zon.net
What schools did Willetta Sutton attend?
Willetta Sutton attended The Johns Hopkins University - Carey Business School, North Carolina Agricultural And Technical State University.
What skills is Willetta Sutton known for?
Willetta Sutton has skills like Enterprise Network, Team Building, Sales Strategy, Consulting, Synergies, Patch Management, Service Design, Internet Backbone, Customer Requirements, Pmo, Units, Infrastructure.
Who are Willetta Sutton's colleagues?
Willetta Sutton's colleagues are Aditya Sharma, Lo A, Dean Pachosa, Xin Chen, Podium Evento Podium, Ahmed Saeed, Yi Bai.
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