• Efficiently provided prompt responses to client support via emails, phone calls, and other electronic communications.• Provided training and assistance to help clients learn how to use their computer hardware and software products on Windows and MAC systems that are compatible with BlackBerry software • Extensive knowledge and experience with Contact Management Systems, Incident Management, and Remedy software• Was responsible for comprehending, capturing, and interpreting customer information• Assisted clients via Microsoft Outlook

• Effectively responded to customer requests, referring to alphabetical or geographical directories to provide telephone information• Operated telephone switchboards and systems to advance and complete connections, including those for local, long distance, mobile, and emergency calls.• Successfully met weekly and monthly quotas

• Served as initial point of contact for customer catalog orders while providing excellent customer service by phone (approx. 25 calls/hour)• Accurately and efficiently entered customer information into database for customer reward cards • Successfully met quota as well as quality standards of 97% or better on a weekly and monthly basis• Resolved customer services issues and if necessary transferred to a higher tier

• Received payment by cash, check, credit cards, vouchers, or automatic debits• Processed merchandise returns and exchanges• Keep periodic balance sheets of amounts and numbers of transactions• Maintained aesthetically appealing work environment • Provided excellent customer service to guests