Willfher Mazier Email & Phone Number

Peachtree City, Georgia, United States

software issues• Documented all customer interactions and solutions in a detailed ticketing system for future reference• Collaborated with cross-functional teams to escalate complex technical issues and ensure timelyresolution• Performed remote diagnostics and troubleshooting to identify root causes of technical problems• Maintained a high level of professionalism while handling difficult or irate customers, de-escalatingtense situations effectively• Participated in regular training sessions to stay updated on new products, features, and troubleshootingtechniques• Collaborated with third-party vendors when necessary for advanced troubleshooting or warranty claims.

Marietta, Georgia, United States

• Installed and maintained heating, ventilation, and air conditioning systems• Troubleshooted and repaired HVAC equipment• Inspected and cleaned HVAC systems• Tested and adjusted system performance• Provided regular maintenance and servicing• Ensured compliance with safety and environmental regulations.

Lawrenceville, Georgia, United States

Specialized in performing high-quality installations, repairs, and maintenance on various commercialHVAC systems. With my strong technical expertise and attention to detail, I ensured optimal systemperformance and client satisfaction. I effectively diagnosed and resolved complex HVAC issues, utilizingmy in-depth knowledge of industry best practices. Additionally, I consistently provided exceptionalcustomer service, building professional relationships based on trust and reliability. I am also proud tohave successfully completed advanced HVAC training and hold relevant certifications, further enhancing my skills and qualifications in the field.

Responsible for processing and completing work orders.• Troubleshooted mechanical and electrical failures.• Repaired, maintained and installed commercial refrigeration components such as compressors, ballvalves, filter dries etc;• Completed preventive maintenance on refrigeration systems.• Assisted in the repair and maintenance of Rack systems. •Consulted with customers to trace malfunctions and identify root causes, completing speedy repairsto return full performance levels.

Associate'S Degree, Hvac/R

Associate'S Degree, Business Administration And Management, General