Will Figueroa Email and Phone Number
Operations Manager with 15+ years in the financial and banking industry. Focused on leading and developing my team members, time management, details, and organization to meet deadlines and goals while maintaining a high level of quality performance. A subject matter expert in various fields having trained, coached, and mentored in multiple departments.
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Underwriting Associate SupervisorThe Mutual Group Sep 2024 - PresentWest Des Moines, Iowa, United States
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Manager, Customer AccountsInnovation Refunds Sep 2023 - Feb 2024West Des Moines, Iowa, United StatesLed and supported Customer Accounts team, ensuring operational excellence and resolving escalated issues. -
Operations ManagerInnovation Refunds Dec 2022 - Sep 2023West Des Moines, Iowa, United StatesLed and supported a team of 10-21 Client Success Champions to ensure seamless operational processes and exceptional customer experiences.
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Client Success Team LeadInnovation Refunds Jul 2022 - Dec 2022West Des Moines, Iowa, United StatesLed a team of 12-20 Client Success Champions, providing guidance and support to drive individual and collective success while maintaining a pipeline of my own.
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Client Success ChampionInnovation Refunds May 2022 - Jul 2022West Des Moines, Iowa, United StatesAssisted small to medium-sized businesses in obtaining the Employee Retention Credit, managing a substantial pipeline with exceptional performance
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Operational Risk Consultant 3 / Due Diligence ConsultantWells Fargo Apr 2019 - May 2022Iowa, United StatesLed due diligence processes to mitigate fraud risk across business lines within the Financial Crimes Department, engaging with clients and third parties. -
Quality Assurance Analyst 4Wells Fargo Dec 2016 - Apr 2019Iowa, United StatesAudited mortgage foreclosure claims, providing constructive feedback for auditor development.
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Quality Assurance Analyst 2Wells Fargo Nov 2014 - Dec 2016Iowa, United StatesResponsible for auditing and signing FHA Part A Claims to ensure compliance.
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Home Preservation SpecialistWells Fargo Apr 2013 - Nov 2014Iowa, United StatesI served as a single point of contact to borrowers whose loans are delinquent or at high risk of delinquency. I recommended solutions to maintain home ownership or liquidation options.
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Collector 2BWells Fargo Feb 2011 - Apr 2013Iowa, United StatesI listened, showed empathy, and worked with the customers to pay their mortgage. I offered them services and products to help them maintain their home loan.
Will Figueroa Education Details
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Bachelor Of Business Administration - Bba
Frequently Asked Questions about Will Figueroa
What company does Will Figueroa work for?
Will Figueroa works for The Mutual Group
What is Will Figueroa's role at the current company?
Will Figueroa's current role is Underwriting Associate Supervisor at The Mutual Group.
What schools did Will Figueroa attend?
Will Figueroa attended Upper Iowa University.
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Will Figueroa
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