William Kropp Email & Phone Number

Focused on effectively completing custom development projects (intake, requirements, and delivery), controlling business processes, and providing each client with a great experience.Focused on the development of our team of Solutions Leads and Analysts who also serve the Enterprise clients during all custom development initiatives with iQmetrix.Become the.

Began this role towards the end of Q2 2020, and successfully integrated into the position by quickly learning the details of SOW preparation, facilitation of business and technical project discussions, and effective collaboration with clients/partners/internal stakeholders/and contractors. Worked with multiple strategic clients to deliver their desired.

Davidson, NC

Accountable for the success and retention of enterprise clients, including their experience and the value they receive from our products and services in their day-to-day operations.-Building, nurturing & maintaining relationships with clients.-Providing subject matter expertise on our products and services proactively.-Understanding client needs in terms.

Davidson, NC

• Establishing priorities and Strategies for the Team
• Defining metrics for the team
• Structuring the team to enact its Purpose and Accountability
• Supporting all Projects per SIT cycle
• Training UAT Team members on team processes
• Escalating project blockers to Leads as needed

Consult and train clients on how to effectively and efficiently utilize iQmetrix Products.Effectively launch clients of all sizes, and in all verticals.Document and train on all new iQmetrix products.Support enterprise clients in our SLA agreement timelines. We strive to listen to our clients needs and develop and maintain up to date, interesting, real.

World Wireless LLC

As the first Director of Sales and Operations brought on with World Wireless, I facilitated the opening of the first 25 retail stores in a 6 month time frame. I was responsible for recruiting/hiring/training the retail and field sales team, certifying store locations, soft opening and grand opening the stores. World Wireless won the 2015 award for quickest.

Effectively improved operational standards throughout the East Coast in the corporate retail environment. I improved operational standards in my locations by exceeding attainment percentages in two major KPI’s: Consumer Retention and Auto Bill Pay. The corporate average for retention was 87% and my team’s average for 2014 was 93%. The corporate average for.

Planned and negotiated in-kind trade or for purchase agreements with local and nationally based companies. These agreements were promotions that offered a retention bonus to current customers and assisted in driving new customer traffic into the area locations. Oversaw and managed the customer facing operations for the company’s first acquisition of a.