William Kropp Email & Phone Number

Focused on effectively completing custom development projects (intake, requirements, and delivery), controlling business processes, and providing each client with a great experience.Focused on the development of our team of Solutions Leads and Analysts who also serve the Enterprise clients during all custom development initiatives with iQmetrix.Become the project SME while leading all project team members to the meet the Go Live Date. Working with clients in a consultancy basis to understand and optimize their business processes and identify areas of opportunity to increase revenue, reduce costs and maximize the efficiency of each request.Performing business analysis and problem-solving activities at the strategic, operational, and organizational level.Working with internal teams to ensure the product and design strategy is considered in estimated project size solution.

Began this role towards the end of Q2 2020, and successfully integrated into the position by quickly learning the details of SOW preparation, facilitation of business and technical project discussions, and effective collaboration with clients/partners/internal stakeholders/and contractors. Worked with multiple strategic clients to deliver their desired solutions within strict deadlines of 14 days or less in some cases. Acted as SME and external/internal go to for the BETA Pay Anywhere project for all clients.

Davidson, Nc

Accountable for the success and retention of enterprise clients, including their experience and the value they receive from our products and services in their day-to-day operations.-Building, nurturing & maintaining relationships with clients.-Providing subject matter expertise on our products and services proactively.-Understanding client needs in terms of their requirements for new functionality, and the impact any new functionality will have on them.-Directing development towards resolution of bugs and requesting re-prioritization when necessary.Keeping client profiles updated with Special Flows, Business Model Metrics, Price Sheet Templates and any documentation that might be needed for others to understand the state of the customer.-Identifying specific areas of focus and working with the client to determine training opportunities within the current set of products.-Scheduling and delivering virtual and onsite one-on-one training when required

Davidson, Nc

Establishing priorities and Strategies for the Team• Defining metrics for the team• Structuring the team to enact its Purpose and Accountability • Supporting all Projects per SIT cycle • Training UAT Team members on team processes • Escalating project blockers to Leads as needed • Ensuring the UAT team completes all SIT test cases on time • Ensuring all daily, monthly and project test plan reports are completed and sent out to stakeholders. • Maintaining manual and automation regression test suites • Prioritizing outstanding client defects and driving resolution • Leading regular meetings with project teams about UAT status • Scheduling manual/automation runs based on input from Release Coordinator • Executing regression tests as needed • Maintaining testing environment configurations per client for troubleshooting

Consult and train clients on how to effectively and efficiently utilize iQmetrix Products.Effectively launch clients of all sizes, and in all verticals.Document and train on all new iQmetrix products.Support enterprise clients in our SLA agreement timelines. We strive to listen to our clients needs and develop and maintain up to date, interesting, real life solutions, best practices and how to training's.Our goal is to empower our clients to use our products to the fullest potential to facilitate success businesses around the globe.

World Wireless Llc

As the first Director of Sales and Operations brought on with World Wireless, I facilitated the opening of the first 25 retail stores in a 6 month time frame. I was responsible for recruiting/hiring/training the retail and field sales team, certifying store locations, soft opening and grand opening the stores. World Wireless won the 2015 award for quickest store build out and tied for the most store openings in Q1 2015.While continuing to launch 2-4 stores per month in AL, FL, WVA, VA, NC, SC, and the Eastern TN area, I also manage the operations for the existing stores. This includes sales management, reporting, and inventory for the sales staff in these areas.I trained and manage a four person team dedicated to field operations. This team travels throughout the company’s existing and new markets to provide on-site training and assistance to new Directors of Sales and Operations and new retail sales staff during the Grand Opening and as operational support once the store is fully open.

Effectively improved operational standards throughout the East Coast in the corporate retail environment. I improved operational standards in my locations by exceeding attainment percentages in two major KPI’s: Consumer Retention and Auto Bill Pay. The corporate average for retention was 87% and my team’s average for 2014 was 93%. The corporate average for auto pay was 17% and my team’s average was 35% for 2014. Was selected to be involved in a national company project that dealt with how to position our products from a sales/merchandise standpoint. This project involved presenting strategy and training sessions at multiple Big Box retailers for their District Managers, Store Managers, and Sales Representatives.My sales team was recognized for excellence in Quality Management audits, operational auditing, low customer churn, and customer service retention activities from 2011 – 2014.

Planned and negotiated in-kind trade or for purchase agreements with local and nationally based companies. These agreements were promotions that offered a retention bonus to current customers and assisted in driving new customer traffic into the area locations. Oversaw and managed the customer facing operations for the company’s first acquisition of a cellular market and transition. Coordinated all promotional and event activities to market executives, corporate team, and the field team. This included planning, scheduling, organizing, and implementing to company employees ranging in numbers of 50 to 300+.