William Friedmann Email & Phone Number

Cypress, CA, US

Responsible for requesting and sorting Public Records received from City and County governments. Receive documents from Attorneys and file them accordingly with the California court system.

Receive and record incident related information using a variety of tools, techniques and procedures. Conduct analysis, gather information (i.e. click steps, logs, screen shots), troubleshoot and resolve or recommend resolutions to moderately complex customer problems. Applies knowledge and skills to address customers’ needs and resolve problems within.

Responsible for acting as the first point of contact for clients needing assistance with products in Transact.Create and manage cases within Salesforce.Receive and record incident-related information based on calls from clients. Access client systems to gather logs and data used to troubleshoot issues and escalate issues to a more senior representative as.

Evaluate and act on user reports of Twitch Policy violation. Mitigate sensitive community issues, using initiative, sound decision-making and emotional resiliency.

• Greet customers as they arrive at the coffee counter and inquire into their choice of coffee blend
• Assist customers in determining the right type of coffee blend according to their specific tastes
• Take orders for coffee and food items and ensure that they are properly recorded
• Prepare coffee and smoothie orders at the coffee counter
• Serve coffee and food orders and ensure that any additional requirements are serviced immediately
• Ascertain the cleanliness, sanitation… Show more

• Navigated new merchants through the setup process of activating card processing services, including how to integrate the support of other companies into a functioning system.
• Received incoming merchant support calls, troubleshot and defined unique issues, documenting calls in real-time and resolving challenges with related departments.
• Provided ongoing, detailed logs for each merchant, calls, issues and outcome for department head.
• Delivered on-call, after hours and weekend… Show more
• Delivered on-call, after hours and weekend merchant support service.
• Created Knowledge Base Articles.

Minor, Computer Science

Bachelor Of Business Administration - Bba, Management Information Systems, General

Activities and Societies: Association for Information Systems

Ast-Business Administration, Management Information Systems, General