Builds and nurtures relationships with an assigned list of channel partners, acting as a trusted advisor and consultant on best practices for implementing ID Agent products, including Dark Web ID, Bullphish, and Passly. Advises on positioning, pricing, and sales approaches to drive partner success and expand market penetration.• Provides comprehensive training and consulting support for Compliance Manager and Unitrends, deepening partners' understanding and effective utilization of these solutions. Travels extensively to deliver impactful sales presentations at channel events and assist partners with large enterprise opportunities in a subject matter expert role.• Leads a diverse team of 20+ professionals across multiple functions, including marketing, partner engagement, business coaching/sales strategy, platform development, and operations/support, delivering our go-to-market program.• Develops and executes methodical sales plans to maximize product adoption and revenue growth. Leverages extensive product knowledge and industry insights to tailor solutions that meet specific partner needs, driving high levels of customer satisfaction and ensuring long-term retention and loyalty.• Achieved recognition as Channel Success Manager of the Year for the ID Agent business unit of Kaseya in 2019, demonstrating exceptional ability to exceed performance targets and foster strong, productive partnerships that contribute significantly to the company's overall success.• Has spoken at Kaseya partner events in North America, Europe, and Australia, sharing insights and strategies with global audiences and is an active member of Kaseya's Leadership Task Force, collaborating with top leadership quarterly on corporate strategy and disseminating vision and direction to my teams.

Responsible for nurturing relationship with Managed Service Providers that own subscriptions to the Kaseya family of products. Engaged with subscribers to Kasyea's SaaS offerings to ensure understanding of platform capabilities and communicate new features as they are introduced. Provided sales support for customer base to assist with pricing and positioning of Kaseya products to their customers. Primary point of contact for assigned customer base when they have questions about overcoming objections. Participated remotely in sales presentations to end customers. Traveled as required to work at industry trade shows as booth staff and a speaker.

Responsible for nurturing relationship with Managed Service Providers that own subscriptions to ID Agent family of products. Engaged with subscribers to ID Agent's SaaS offerings to ensure understanding of platform capabilities and communicate new features as they are introduced. Provided sales support for customer base to assist with pricing and positioning of ID Agent products to their customers. Primary point of contact for assigned customer base when they have questions about overcoming objections. Participated remotely in sales presentations to end customers. Traveled as required to work at industry trade shows as booth staff and a speaker.

Directed enterprise sales and account management with a focus on achieving monthly quotas, with key responsibilities included sales prospecting, account retention, and maintaining high levels of customer satisfaction. Utilized CRM tools to track progress and ensure client needs were met, leading to an increase in sales revenue.• Executed comprehensive sales strategies for new business development and existing account expansion. Engaged in proactive client outreach, built strong customer relationships, and provided tailored solutions to meet client requirements. Successfully retained major accounts, contributing to a consistent customer retention rate.• Spearheaded customer satisfaction initiatives by analyzing client feedback, resolving issues promptly, and improving service offerings. Collaborated with cross-functional teams to enhance product features and service delivery, resulting in an improvement in customer satisfaction scores. ion.

Enterprise Sales and account management Sales and account management responsibilities with monthly quota attached. Key responsibilities include sales prospecting, account retention and customer satisfaction.

Orchestrated sales and account management for $2M in annual revenue, driving business growth through effective sales prospecting, account retention, and ensuring exceptional customer satisfaction. Developed targeted sales methods to acquire new clients and nurture existing relationships, resulting in increased customer loyalty, repeat business, and growth.• Implemented innovative customer retention programs and proactive account management practices to maximize revenue streams and enrich client experiences. Analyzed customer feedback and market trends to refine sales approaches, successfully boosting customer retention rates and overall client satisfaction.• Pioneered initiatives to identify and capitalize on new business opportunities, leveraging market research and competitive analysis to inform sales concepts. Fostered long-term client partnerships through consistent communication, personalized service, and delivering tailored solutions, leading to substantial revenue growth.

Successfully transitioned a consumer-based walk-in home business to a B2B model within five years, resulting in significant revenue growth. Directed a team of up to nine engineers, fostering collaboration and guaranteeing high-quality deliverables, while overseeing systematic planning and execution, driving business expansion and account management.• Achieved substantial growth by improving client engagement, optimizing account management practices, and leading a diverse engineering team. Maintained a focus on innovation and efficiency, contributing to the overall success of the business transformation.• Managed comprehensive account management processes, facilitated team coordination with an expertise in business strategy and relationship management to elevate operational effectiveness and achieve business objectives.