Will G. Email & Phone Number

Cedar Rapids, Ia, Us

Us

Us

Indianapolis, In, Us

Cloud solution provider offering products and professional services that help enterprises accelerate their adoption of cloud applications and platforms.Highlights:• Lead Architect on a custom Force.com application to manage debt collections for a large domestic company with $2+ billion in revenue and a 40% default rate on monthly fees • Built a strategy and gained deep acceptance on future-state sales processes from 3 - C-level executives during multiple day-long workshops at a large domestic online adverting company• Designed & presented four different PoCs on Salesforce.com's Sales Cloud for Sales VPs during a next-gen Sales Process Vision workshop at a large domestic online advertising company• Lead Architect at a Fortune 100 medical technology firm’s re-launch of Salesforce.com's Sales Cloud to streamline sales processes and speed lead-to-order timeframes for major Capital purchases

Indianapolis, In, Us

Cloud solution provider offering products and professional services that help enterprises accelerate their adoption of cloud applications and platforms.Highlights:• Presented a Continuing Education session on Confirmation Bias to over 200 consultants• Co-Tech Lead who helped to successfully migrate 78,000 Microsoft Exchange users in a Top 5 U.S. City to Google Apps• Managed multiple stakeholder groups with competing priorities while keeping a sense of urgency and morale high• Migration lead who delivered excellent customer satisfaction during a high-touch, high-profile Lotus Notes to Google Apps migration at a Top 5 U.S. Law School• Designed and delivered Google Apps training for an internal IT help desk which lead to a very successful pilot within a Fortune 50 technology company• Lead Google Apps Go-Live customer support at international locations for a publicly traded Cloud Software Firm

The Authority on Barcelona & Eames Lounge Chair reproductions. Ecommerce retailer that specializes in excellent customer experience & supply chain mastery.Highlights:• Architected and implemented ecommerce, CRM, support ticketing system, and supply chain management systems• Analyzed extensive web analytics data with A/B testing to properly target high value clients• Successfully implemented international supply chain logistics to bring $100k+ of goods across the ocean

The Decisive Moment is a collaboration of documentary photojournalists with creative, unique and solid approaches to photography - especially wedding photography. They are a group of photographers who are passionate about capturing your story through their work. At the Decisive Moment, I photographed hundreds of amazing weddings for our spectacular couples. My primary focus was photography, but I put a large emphasis on customer service while shooting as well. DM taught me many wonderful lessons about managing small teams, crisis management, and customer service.

Atlanta, Ga, Us

Capture Integration is a international award winning digital systems integrator in the field of digital photography. CI has established a reputation in the market that is second to none based on simple ideals of honesty, integrity, and partnership.Highlights:• Improved internal sales communications efficiency through the planning & implementation of a company-wide SugarCRM deployment while maintaining a strict schedule & completing the project under budget• Researched, produced, & presented a detailed case study, action plan, & implementation schedule regarding company growth challenges to the CEO• Created email marketing campaigns for high end digital photography products which averaged a 60% open rate• Second tier customer service responsibilities focused on solving complex customer problems

Us

Live & Breathing is a mobile audio and video production service serving the indie roots scene. Capturing intimate performances by musicians in unique, personal settings.Highlights:• Co-Founded a digital media startup that produced over 200 live, intimate music videos with independent musicians• Implemented Digital Assets Management system for 100+ TB of video data accessible from remote locations• Managed & scheduled video production sessions at 5 music festivals and recorded over 100 bands• Created social media marketing strategy that drove 30,000 Facebook click-throughs in 9 months• Built a community of over 1300 Facebook fans, 500 Twitter followers, & a 1500 person email marketing list

Akron , Oh, Us

As ShootQ's third employee, I first started as Customer Service Manager where I was responsible for building a great customer service reputation. While bringing the collective knowledge of our user base to the development team, I helped steer ShootQ toward innovations that have kept it at the forefront of the SaaS market for photographers. I was also tasked to build out our support infrastructure to handle the double digit growth that we have experienced over the past year. The knowledge gained during this project led to a promotion.I was promoted to Systems Strategist where I am directly responsible for all of the underlying software systems to keep ShootQ running (i.e. email, phone, support, sales, marketing). This new position also allows me to focus on the long-term planning for the growth of our employee base while scaling our infrastructure to match our growth.Research, negotiate, implement, and maintain our system infrastructure outside of our core web application. Deployment and maintenance of our social media presence. Tier 2 customer support for complex problems beyond the scope of a CSR's job. Quality testing of the application and bug tracking. Product implementation specialist. Worked closely with C-suite on web strategy. Build out a new web 2.0 application's Support Department from scratch. Implement technological systems to handle large customer intake. Provide excellent customer experience in all instances. Develop and maintain a knowledge-base of information, video tutorials, and a webinar series. Hire and train a team of CSRs. Determine software design flaws based on support metrics.Highlights:• Designed & implemented scalable customer service systems to manage support ticket requests, in-bound phone support calls, & CRM data organization• Created first draft of strategic planning document that lead company to a $3 million acquisition• Produced comprehensive video tutorial training series & managed weekly training webinar

LaCour is "among the top-ten wedding photographer's in the world" according to American Photo magazine. I had the pleasure of being their go to guy for all assisting needs early in my career. Under LaCour's expert guidance, I learned how to conduct myself with utmost professionalism as well as the nuances to managing small teams in high-stress environments.LaCour also helped me to truly understand the photojournalistic picture story. My education at Brooks taught me the basics, but it was LaCour that gave me the knowledge to convey a message through photography.

As the lead member of the photography department at Georgia College's award winning student newspaper, I had the opportunity to put my put my knowledge to the test. Using my marketing abilities, I built awareness on campus for the staff photographer position and succeeded in garnering 2nd place for General Photography Excellence in the Georgia College Press Association Awards in both years while I was in charge of the department.Also, during my second year a Photo Editor, I spearheaded a newspaper-wide redesign that initially started with just a masthead redesign. After weeks of labor, we released a streamlined design that was simpler to read and navigate. In 2005, we did not even place for the Layout & Design award at the Georgia College Press Association Awards, yet, after the redesign in 2006, we took home 1st place in this category.The Colonnade taught me how put my skills to use in marketing, management, design, journalism, and photography. I also took on the responsibility for the Colonnade computer infrastructure during my tenure.Highlights:• Lead a newspaper wide redesign which won !rst place in the Layout & Design category at the GCPA awards• Tripled the size of the photography team from 4 to 14 students with targeted advertising & participation incentives• Won three personal awards for the quality, composition, & strength of photography in the photo department

Cupertino, California, Us

As a Campus Rep, I hosted Apple workshops & events, and built relationships with students, faculty, and parents. I primarily collaborated with the Apple team to run marketing programs on campus, from sales promotions to increasing awareness of Apple products.• Doubled Apple product purchases in the first 6 months as an on-campus product evangelist by promoting brandawareness at campus informational & training events• Founded the Apple Community of Georgia College with a membership of over 100 students

Master Of Business Administration (M.B.A.), Management Of Technology

B.B.A., General Business Administration

A.A., Visual Journalism