Will Goodwin Email & Phone Number

Greater Minneapolis-St. Paul Area

Contract Staff Writer | VikingsTerritory.com and PurplePTSD.com● Writes detailed, opinionated, data-driven stories for the leading independent Minnesota Vikings News Source● Utilizes SEO best-practices to connect with fans and drive engagement metrics on the top NFL and Vikings storylines● Published the site’s 3rd-most read article of 2022, and 5th-most all-time, with 92,000 views● Co-hosts the weekly Load the Box Vikings podcast, dissecting top Vikings topics and upcoming… Show more Contract Staff Writer | VikingsTerritory.com and PurplePTSD.com● Writes detailed, opinionated, data-driven stories for the leading independent Minnesota Vikings News Source● Utilizes SEO best-practices to connect with fans and drive engagement metrics on the top NFL and Vikings storylines● Published the site’s 3rd-most read article of 2022, and 5th-most all-time, with 92,000 views● Co-hosts the weekly Load the Box Vikings podcast, dissecting top Vikings topics and upcoming opponents● Collaborates with Vikings Territory staff to ensure key storylines are covered on a daily basis● Utilizes thorough statistical, historical, and contextual analysis to bring creative nuance to stories● Provides a human angle to athletes and coaches to bring an innovative perspective to the sports news cycle● Leads with a strong voice that is captivating yet casual, meticulous yet relatable, and witty yet professional Show less

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

• Recipient of FY22 Customer Advocacy + Leadership award• Acts as a trusted advisor by prioritizing customer initiatives and providing feedback to PTC to improve customer experience• Navigates the PTC Ecosystem to form relationships within Customer Success, sales, product management, and services • Protects and grows ARR by driving effective adoption, renewal, and expansion for a $9.8M portfolio of customers• Mentors and coaches CSMs on best practices, standard processes, and… Show more • Recipient of FY22 Customer Advocacy + Leadership award• Acts as a trusted advisor by prioritizing customer initiatives and providing feedback to PTC to improve customer experience• Navigates the PTC Ecosystem to form relationships within Customer Success, sales, product management, and services • Protects and grows ARR by driving effective adoption, renewal, and expansion for a $9.8M portfolio of customers• Mentors and coaches CSMs on best practices, standard processes, and internal tools • Knowledge Management Lead for CS organization; collaborates cross-functionally to improve KM practices globally• Is relied on as a Subject Matter Expert for various best practices and improvements within the CSM organization • Helps identify and implement process improvements and objectives to improve customer retention • Collaborates with Rockwell Automation Strategic Partnership and Rockwell CSMs to improve RA CSM processes"This is Will Goodwin, and he gets shit done" - Mike Crowe, Midwest Sales Sr. VP"Of all the CSMs I've worked with, you and Caputo have your heads screwed on the best" - Alex Van Oosterom, Augmented Reality Sales Representative "You are one of the best here - so please always make sure this company is taking care of you" - Frank Costa, Midwest Sales Regional Director Show less

Greater Minneapolis-St. Paul Area

I was responsible for both the mentoring and professional development of a team of Customer Success Managers, as well as managing select customer accounts. • Helped develop direct reports by providing timely feedback and coaching, conducting formal performance reviews, and assisting employees with creating development plans. • Ensured the employees have the training and resources to do their jobs well. • Helped identify and implement process improvements, objectives and… Show more I was responsible for both the mentoring and professional development of a team of Customer Success Managers, as well as managing select customer accounts. • Helped develop direct reports by providing timely feedback and coaching, conducting formal performance reviews, and assisting employees with creating development plans. • Ensured the employees have the training and resources to do their jobs well. • Helped identify and implement process improvements, objectives and metrics to control the process performance and execution; ensured processes are effective.• Acted as a trusted customer advisor by prioritizing customer initiatives and providing feedback to PTC to improve customer experience.• Navigated the PTC Ecosystem to help drive adoption, renewal, and expansion for customers. Show less

Greater Minneapolis-St. Paul Area

• Acts as a trusted customer advisor by prioritizing customer initiatives and providing feedback to PTC to improve customer experience• Navigates the PTC Ecosystem to form relationships within Customer Success, sales, product management, and services • Protects and grows ARR by driving effective adoption, renewal, and expansion for a $6M portfolio of customers• Mentors and coaches new hires on CSM best-practices, standard processes, and internal tools• Is relied on as the… Show more • Acts as a trusted customer advisor by prioritizing customer initiatives and providing feedback to PTC to improve customer experience• Navigates the PTC Ecosystem to form relationships within Customer Success, sales, product management, and services • Protects and grows ARR by driving effective adoption, renewal, and expansion for a $6M portfolio of customers• Mentors and coaches new hires on CSM best-practices, standard processes, and internal tools• Is relied on as the Gainsight Subject Matter Expert for best practices and improvements within the CSM organization Show less

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

• Collaborated with head coach to develop structure and strategies for practices and games to achieve team goals• Earned players’ trust by living out a person-first mentality while executing an innovative basketball approach• Explained complex basketball strategy to young players to optimize individual and collective growth and development

Saint Paul, Mn

• Created customized Microsoft Excel reports for multiple large-scale and Fortune 500 companies• Served as internal liaison to ensure diverse client needs were communicated across departments and met in a timely manner• Performed quality assurance on client-specific projects through statistical analysis and navigation of multiple databases• Trained individuals on vital company practices through use of video conferencing and creation of training materialsWhat my colleagues… Show more • Created customized Microsoft Excel reports for multiple large-scale and Fortune 500 companies• Served as internal liaison to ensure diverse client needs were communicated across departments and met in a timely manner• Performed quality assurance on client-specific projects through statistical analysis and navigation of multiple databases• Trained individuals on vital company practices through use of video conferencing and creation of training materialsWhat my colleagues have said about me:"You have made such a difference with your attention to detail! I can’t tell you how much you will be missed!" - Katie Berkeland, Client Service Manager"Thank you for always asking questions ... I was always impressed by that with you.""You are truly an exceptional professional.""You were terrific at what you did here and I’m going miss you."- Timothy Nelson, Application Developer Show less

Greater Minneapolis-St. Paul Area

• Assisted client with his daily tasks to ensure client can live a more comfortable and stable life• Communicated effectively with the client and his family to ensure good of the client is being clearly pursued• Exercised patience and understanding in assisting and interacting with the client

Greater Minneapolis-St. Paul Area

• Built a network across Minnesota to form connections and educate individuals on Catholic Social Teaching and public policy• Planned, coordinated, and executed logistics at outreach events that advanced the organizational mission• Ran data analytical reports on organization’s progress to ensure company goals were met

Greater Minneapolis-St. Paul Area

- Collaborated with other St. Thomas students to create optimal environmental and economic solutions for project partners- Analyzed current benchmark standards for cities of Delano and Elk River regarding their environmental efficiency- Advised PLACE, an organization that creates sustainable and affordable housing communities, on attaining creative and cost-effective solutions- Presented project solutions to Delano City Council members and PLACE Executive Director

Greater Minneapolis-St. Paul Area

• Analyzed, updated, and prepared financial statements and budgets to prepare for client meetings• Prepared recommendations to pursue more efficient and productive operational performance for the firm• Executed daily tasks to ensure administrative stability for the world’s 25th largest corporation

Greater Minneapolis-St. Paul Area

• Collaborated with team members to organize and plan all logistics for student-run service trips• Promoted and advertised for trips through a variety of means• Interviewed and analyzed applicants for trips to construct teams for various trips • Developed leadership and management skills in leading teams at various sites across the country

Greater Minneapolis-St. Paul Area

• Managed operations and created materials and procedures necessary for research studies on college baseball and gratitude• Received guidance from advisors to coordinate and delegate tasks necessary for managing study

Greater Minneapolis-St. Paul Area

• Ensured daily practice ran seamlessly and assisted with logistical game day preparations• Executed tasks outside of practice to support needs of coaching staff and team• Engaged in and supported player development by assisting in extra individual workouts

Deerwood, Mn

• Prepared and executed logistics to cater toward specific customer requests• Interacted with customers on a daily basis to schedule tee times and complete merchandise transactions• Managed and oversaw the implementation of numerous tournament day mini-competitions• Arranged tournament carts, directions, and other materials for 150+ participants

Deerwood, Mn

• Planned, prepared, and executed all operations necessary to run camp • Developed skills in operations management, leadership, and teaching on a daily basis with youth

Bachelor Of Science - Bs, Business Economics, 3.97/4.00 Gpa, Summa Cum Laude

Activities and Societies: Catholic Studies and Psychology minors; Leadership Interns Program; Saint Paul's Outreach; Concert Choir.

4.00/4.00 Gpa, Valedictorian

Activities and Societies: Concert Choir; Chamber Singers; Varsity Basketball, Track & Field, Cross Country; Knowledge Bowl Four-Time.