Will Graham Email & Phone Number

Woking, Gb

London, England, United Kingdom

Roles:Training Lead, Public Sector | CurrentTraining Consultant, Great Britain’s Gas Network OperatorWill led the Geographic Information System training workstream. This role ensuring there was collateral created, including SOPs, demo recordings, scheduling GIS/ ECM training and delivering in person across the UK.Business Analyst, Great Britain’s Gas Network OperatorIn a business analyst capacity, Will spent a considerable amount of time supporting the definition and design of the client’s to be processes for ServiceNow. The processes Will supported with surrounded identity and access management for the client’s employees, non-human accounts, contractors and MSPs. In addition to this, Will supported to collation of the role-based access control (RBAC) models for each onboarding application to the client’s environment.Change Management Lead, Electricity System Operator− Managing the end to end delivery of training modules for various business teams from TNA to eventual delivery− Developing, managing and delivering on a detailed comms plan to inform the business of change− Responsible for managing risks and blockers to the workstream to ensure a successful change− Responsible for the day to day management of a change analyst to the workstream− Managing the end to end delivery of training modules for various business teamsTraining Workstream Lead, National Water Provider− Managed the end to end delivery of training modules for various business teams from training needs analysis, to delivery in Scotland.− Responsible for the day to day and performance management of training consultants.− Responsible for managing risks, actions and blockers to ensure that the workstream can progress and deliver for the clientInternal Roles:Communications Lead for UK Workforce & Organisation/ Corporate ExperienceConnect Comms Lead for UK Workforce & Organisation/ Corporate ExperienceComms MentorLearning Transformation Consultant

London, England Metropolitan Area

Workforce Transformation alignedExternal Events Stream Lead, UK Rail Operator− Managed the end to end delivery of the client’s presence at the RIA Innovation Conference for various stakeholders within the client business and their consulting partners to showcase their Innovation from CP6 and generate feedback for CP7.− Supported planning and delivery of internal innovation exhibitions across the clients business in the UK.UX & Solution Design, Electricity System Operator− Will worked with the above client to drive and deliver a one stop shop learning and development hub− Will also co-developed two training modules for all employees to learn about one the general energy market and the business’s capabilities.Change Analyst, Code Operator for UK Energy Market− Developed the account’s market scenarios (process maps), up-skilled others on the account to support− Worked on the development and release of the industry series ‘RECflix Model Office’ to inform the industry of the new system ‘EMAR’. This involved design work with Adobe suite including being the voice of Eddie the Element.− Worked with the rest of the Logical Analysis team to correctly interpret the legal text.

London, United Kingdom

Sector Experience:FinanceRoles and Responsibilities included:- Single point of contact for customer process documentation and improvement- Documentation and Improvement of internal global departmental framework- Assisting with training of internal global departmental framework- Assisting and managing the running of customer services including IT Helpdesk and IT classroom sessions- Concierge / customer service role for multiple IT Helpdesks- Data mining & analysis for customer weekly reports using MS Excel- Assisting with the delivery of projects

Albert Drive, Woking

Bsc (Hons)(Sw) Information Technology Management For Business (Itmb), Business And It, 1St Class

Activities and Societies: University of Hertfordshire Lacrosse Awarded Full Purple for my achievement in representing the University.

Education record

A Levels: Philosophy & Ethics Applied ICT Travel and Tourism AS: Music