• Active first-line response to Helpdesk enquiries in a polite, timely and efficient manner.• Providing routine day to day hard and soft FM services at Crisis’ Head Office, including duties such as monthly building inspections, liaising with cleaning and maintenance contractors & soft/hard services parties.• Resolve day to day office operational issues and escalate appropriately where necessary so the function of the FM team reacts efficiently. • Effectively managing buildings (including regional centres), compliance with lease terms, environmental matters, first aiders/training & encouraging continual improvement & cost efficiencies.• Day to day liaison with key contacts i.e.; landlords, tenants, managing agents, local authorities, insurance brokers and ensure the charity complies with lease and legal obligations with adequate insurance cover in place for all events and activities.• Day to day provision of H&S services; including inducting new employees with FM/H&S inductions and tours of the office buildings, monitoring training and working practices, undertaking inspections and reviewing of risk assessments and delivering training within competency.• Tendering and procurement exercises/monitoring of contracts.• Supporting the D&T team with laptop distribution and other hardware support equipment/involvement of couriers for staff and client based matters.• Implementation of document management, archiving and storage procedures encouraging a paperless office ethos• Assisting in the preparation and delegated management responsibility for the departmental budget; recharging costs to relevant departments and reconciling expenditure• Managing ad-hoc projects for the FM team as requested by the FM or Head of Property FM & Inventories/Project works.• Arranging and responsible for the locking up of the building as required. Keyholder training.• Working closely with staff regarding new hybrid working project/upcoming office moves/Condeco desk booking system.

• Ensuring of reception cover is planned throughout the week and any absences are sufficiently covered. • Building of effective relationships with volunteers and colleagues to help build additional resilience.• Acting as a main key holder (liaison with other key staff during absences) with ensuring the opening and closing procedures of the office are adhered to.• Line management responsibility of the receptionist/volunteers/colleagues, ensure incoming and outgoing post is appropriately managed including cheques/cash are processed accurately and financial processes followed accordingly.• Ensuring of all office equipment is in full working order and designated first point of contact for staff to report faults via escalating to Estates/Facilities team or IT as appropriate.• Supporting the Facilities Manager and wider Estates and Facilities team in executing their roles and duties.• Ensuring Health & Safety related activities are carried out as requested or as necessary. Escalation of concerns to Estates and Facilities Team, and or, Health, Safety and Wellbeing team.• Ensuring the maintenance of the fabric, equipment, furniture and working environment within the offices so that they are safe and operational at all times.• Responsible for coordination of stationery/office supplies requests from colleagues and ensure orders are placed appropriately.• Management of meeting room booking systems so that they are monitored/managed/stocked and laid out in preparation for planned meetings, interviews and training events.

Manage of The Hub (café area) and kitchenettes, with duties including but not limited to:• Notifying the Facilities management team when stock level of refreshments/stationary are running so that it can be ordered and replenished in a timely manner either via by myself or by via the team. • Proactive approach to the management of room layouts for the various meetings in liaison with the Receptionist to ensure they are set up accordingly and correctly, in accordance to H&S regulations. • Undertake of daily checks and regularly service the rooms to make sure that they are clean, tidy and presentable including checking of air conditioning settings and correct furniture is placed at beginning of each day.• Recycling and disposal of confidential waste, including with contractor weekly or fortnightly visits.• Coordination of small office moves, with minimal disturbance to staff and a smooth process.• Undertaking delegated projects from investigation through to making recommendations and implementation.• Managing and replenishing of the supplies and stock of consumables within the building print areas and office management.• Key point of contact with landlord for day to day operation purposes and available in the event of emergencies.• First point of contact both internally and externally for the Facilities department, auctioning standard faults and requests within limits of authority.• Management of the facilities in the Hub and reporting any faults to the relevant Management team.

Negotiator of contractual management, office supplies and equipment. Managing all elements of office operations. Recruitment support for new starters/leavers:• Maintaining reliable communications with all facilities-related external partners.• Registering all on-site complaints, reports and enquiries.• Performing and reporting regular checks of the building’s equipment.• Managing, supervising and coordinating the work of contractors.• Organising Venue Hire and responding to customer enquiries• Working with the Accounts Manager and the charity’s management personnel towards the improvement of facilities.

Active Management of all communal parts of the building, floor inspections, health and fire safety risk management and relevant data logs. Cover of Office Facilities Manager for 3-4 weeks at short notice:• Assisted/deputised for the Facilities & Office Manager by carrying out and monitoring office operations, including health & safety procedures, housekeeping, security, cleaning and recycling.• First point of contact for visitors, deliveries and contractors. On the direction of the Facilities and Administration Manager coordinate routine maintenance visits to the building. • Acted Fire Marshal.• Routine fire safety and water temperature testing ensuring appropriate recording.• Keyholder to all units within designated area of responsibilities and up to date logs of key/fob distributions.• Provided cover for the Facilities Assistant at other locations during times of absence/training/sickness.• Conducted monthly Health and Safety checks reporting to the Facilities and Office Manager an action plan to attend to highlighted issues.• Carrying out of initial inductions of all staff to the office identifying welfare facilities, escape routes and general housekeeping issues of the location.• Overseeing of service contracts and repairs for contracted equipment such as franking machines, fax machines, photocopiers etc as applicable to their designated locations.• Management of various databases as required i.e. Energy Consumption, Business Continuity plans, Archiving etc.• Provided suitable cover for Reception and Facilities Manager as and when required.

Responsible for organising and planning essential services within the company. Visitor’s registration, reception, maintenance/cleaning contracts, waste disposal and recycling, security and mail.• Responsible for the liaison and management of all services and processes active within the building.• Coordinating and leading staff members to cover various areas of duties.• Managing and scheduling assigned services required.• Budgeting costs for required goods and services to achieve max value for money.• Planning and allocation for best utilisation of space and resources within the building.• Authorising, checking and reporting staff and contractors work had been completed to a satisfactory standard.• Coordinating office set ups and furniture installations.• Monitoring all workspaces within the building to identify equipment in need of repair.• Implementing fire and safety checks where necessary to adhere to current regulations.• Management of stationery supplies, food supplies and utility contracts.

Responsible for general management, systems training and purchases. Maintained a safe and practical work environment for the staff.• Management of office practices and making sure that they all meet with the appropriate regulations.• Responsible for utilities provision of electricity, gas and water with a regular review of services to ensure contracts were offering good value for money.• Developed and maintain an up to date handbook of procedures and key contacts needed to provide an uninterrupted service in the event of sickness and absences.• Office access security procedures.• Management of office layout changes and reorganisation to meet the banks requirements for office space• Desk set ups for new comers.• Key point of contact with landlord for day to day operation purposes and available in the event of emergencies.

• Responsible for the efficient day-to-day running of the Head Office building. • Responsible for Health and Safety and guide of support health and safety implementation at other offices and for home workers.• Responsible for Health and Safety, First Aid and Fire Evacuation procedures at Head Office. • Efficient provision of Reception and Postal services, office plant and the general internal office environment, kitchen and catering facilities, and the delivery and storage of goods. Including operating a Purchase Ordering system and taking budgetary responsibility for maintenance contracts. • Upkeep of the Head Office meeting rooms are utilised as efficiently as possible. To develop income generation opportunities from meeting room hire, being the main point of contact and ensuring the provision of an efficient and professional service. • Starters/Leavers. • Keeping the intranet updated and sending out regular communications to all members of staff. • Supported line managers in purchase of suitable office equipment for home workers.• Maintained appropriate departmental records in hard and soft copy e.g. accident book, monthly checklists, maintenance and health and safety records as required. • Management of Facilities Administrator to ensure the provision of a professional, efficient and customer focused service which optimises the use of team skills and fosters a culture of continuous improvement. • Coordinated activities, determine day to day priorities and deadlines for the team.• Coordinated monitor and report on health and safety, including Fire Safety, First Aid and preparing risk assessments in NDCS offices and for home workers. • Provided support in investigations of incidents/accidents and other compliance breaches. • Took on responsibility for promoting and safeguarding the welfare of children and young people.

Facilities Support and Management of In-House Operations• Designated Health & Safety (H&S) Officer and associated responsibilities.• Supervisor of the Messenger team and associated functions including stationary, deliveries, archiving/archive records and printing/binding.• Central point of contact for all administrative and premises related issues raised by staff, associated record keeping and internal reporting, liaison with building manager and tracking issues through to resolution. • Contract management including negotiating of performance monitoring, annual review and record keeping for all administrative and premises related contracts. • Budget setting, tracking and management including invoice checking and approval.• Physical security of premises and associated records including management of access control system, intruder alarm system and CCTV system as well as branch opening and closing.• Maintenance of preventative maintenance programme including the undertaking of minor maintenance and premises / furniture repairs / desk moves etc and ensuring the bank remains compliant with relevant lease provisions.• Maintenance of the H&S policy and associated checklist and ensuring adherence with all documented H&S requirements including the arranging of appropriate training such as first aid and fire warden. • Annual workstation assessments for all staff. • Daily premises walkthroughs of office areas.• Day to day monitoring of work order system and service requests by technicians and contractors.• Development and maintaining of appropriate office procedures.

• Collecting and distributing all incoming post & parcels throughout the office.• Coordination of weekly stationery orders and distributing items.• Activation and deletion of security access cards for new starters and leavers (Facility Commander Software)• Logging faults with building services, arranging call outs for repairs and maintenance. • Assisted with security access, liaising with internal and external parties.• Maintaining databases for ordering and auditing purposes.• Setting up of rooms and furniture when required.• Ordering of Business Cards.• General housekeeping of the Office• Office/Internal Moves.• Monitoring of Supplies Orders/Purchase Orders/AC Units.• Liaison with Contractors and Building Management on a daily basis.

I was presented with a once in a lifetime opportunity to see other parts of the world where I gained a wealth of experience both living and working alongside people from other cultures.The Inca Trail Trek was a life changing experience and seeing the other side of the world and it’s cultures inspired me to see life in a more meaningful way.This was a chance to gain experience of life outside my domain and to find my inner strengths to excel to my potential finding an inner confidence that I have taken advantage of using this, enforcing a more positive approach to life in itself. This included Galapagos Islands, Niagara Falls, Salt Flats in Bolivia and climbing the rewarding Inca Trail in Peru to view the incredible breathtakingly Machu Picchu plus many many more.

Responsibility for all aspects of facilities management. As LIVABILITY are a charity organisation the welfare of it’s clients is priority, therefore a high level of care and consideration was applied within this role.• Responsibility for the accessibility, safety and security of the main central office.• Recruit of First Aiders and Fire Marshall’s and arrange the required H&S training for them. Ensuring all aspects of H&S measures are implemented and that the safety and security of staff and tenants are maintained.• Ensuring timely building services and facilities maintenance works are implemented. Repairs, inspections and servicing of equipment to a planned schedule.• Responsibility for risk assessments, with relevant logs updated. Fire drills and evacuation procedures in place.• Carry out Health and Safety DSE assessments.• Supported line managers in purchasing suitable office equipment.• Maintained appropriate departmental records in hard and soft copy e.g. accident book, monthly checklists, maintenance and health and safety records as required.• Provided cover of Reception duties when required including transportation of IT equipment and/or meeting room set ups.• Provide support in investigations of incidents/accidents and other compliance breaches.

• M&G INVESTMENT (representing RR Donnelley) Multi Functional Device TechnicianJul 2011 – Mar 2012• ISS FACILITY SERVICESTemporary Facilities Administrator/Coordinator(Contractor Based at Jefferies London Headquarters)Apr 2012 – Aug 2012• GULF INTERNATIONAL BANK Contractor WorkTemporary Facilities Supervisor August 2012 – Nov 2012GIC INVESTMENT GROUPTemporary Senior Facilities Coordinator Dec 2012 – Apr 2013Job duties include amongst these roles included a variation of the following : • Working with program softwares such as Cardax/Visio and Aperture.• Looking after company Blackberry/Mobile Phones including setting up of international roaming and regular contact with the network providers as well as resolving any ad hoc issues that may arise.• Liaising with all levels of staff, making sure they have the required information to carry out staff duties and procedures.• Supported the Facilities Team to deliver a customer focused FM service at all times within soft and hard services in a fast paced environment.• Overseeing of Facilities Helpdesks, ensuring calls are logged, dealt with in an efficient and timely manner. This will include a wide range of different, day to day, facility matters.• Looking after access control, issuing security cards for all Staff, contractors and visitors.• Office Moves and update of Excel spread sheets for "Moves Team".• Purchase and order of stationary and various other office based equipment kept within budget.

Time spent touring backpacking Western Australia/Malaysia and Indonesia.

• Facilitating - FM knowledge of hard and soft services within a Business Support Team consisting of a Facilities Manager/Assistant/Coordinator/Receptionist.• Office Facilities: Room preparation, office layout and presentation, desk moves and furniture/equipment management e.g.: photocopiers, franking machine, printers and shredders.• Ordering of supplies and stock: Stationary, General office and utility supplies.• Health and Safety: Fire safety/Fire Marshal, first aid management; display screen regulations. • Overseeing and company’s various general outsourced contracts including utilities and liaising with building management and landlord.• Security: burglar alarm, physical access, door entry system, CCTV.• Record Management: Archiving, secure destruction, storage, bulk shredding.• Reception cover as required: Switchboard, signing in visitors, dealing with deliveries in/out of the building, staff travel. • Performed General maintenance for the building.

• Dealt with all technical issues and electrical building maintenance.• Liaising with onsite engineers and outsourcing external engineers to maintain equipment. • Worked to Key Performance Indicators (KPI’s) and ensured all Service Level Agreement’s (SLA’s) were adhered to.• Reported to the Facilities Manager, whilst being a key holder and independently dealing with: record management, office desk moves; contractors, IT, Front of House liaison, mail room, ordering office stationary, negotiation of soft service contracts, conference room management. • Carry out Health & Safety inspections throughout building and perform risk assessments.• Managed stock control and ordering of wines, spirits, soft drinks and general kitchen consumables, and organised any internal events.

• Various Post Room/Office Junior Duties. Collection/Franking of mail, Couriers, Messenger walks to banks