Will Conrad Email & Phone Number

Detroit, MI, US

• Netlify CLI is an open-source tool for managing and automating Netlify workflows with 100,000+ weekly downloads
• Developed a new backwards-compatible feature that prompts users before executing potentially destructive commands, ensuring seamless integration with existing CI/CD pipelines and avoiding disruptions in current Netlify.
• Communicated with Netlify Employees to ensure our proposed changes to the codebase aligned with the company’s vision for their CLI.
• Resolved a critical bug in the Netlify build package that affected the injection of environment variables in production contexts.
• Supported migration to TypeScript, improving code quality and maintainability.
• Implemented comprehensive integration tests, expanding test coverage and enhancing reliability by leveraging the project's native testing infrastructure

• Cerebellum is a scalable open-source WebSocket infrastructure using AWS services (ECS, Fargate, Elasticache, ALB, DynamoDB, IAM Roles, and more)
• Constructed a decoupled pub/sub system using Redis Streams via AWS ElastiCache, enabling seamless message exchange across multiple servers via WebSocket connections. Achieved sub-100ms latency, enhancing real-time user.
• Implemented data persistence for real-time applications using AWS DynamoDB, SQS, and Lambda, enabling asynchronous processing without waiting for database writes, ensuring low-latency message delivery.
• Automated AWS cloud infrastructure provisioning (ECS Clusters, Application Load Balancer, HTTP API Gateway, IAM roles, etc.), with a CLI, using AWS Cloud Development Kit( CDK) reducing an 80+ step workflow to a single.
• Developed a real-time presence system with Redis OSS via ElastiCache, synchronizing presence information across multiple servers and handling high volumes of simultaneous user statuses with low latency update times.
• Configured an Application Load Balancer (ALB) to optimize traffic distribution across servers using Least Outstanding Requests, enhancing load distribution, fault tolerance, and security with SSL/TLS encryption and.

• Developed freelance and open source applications, including:
• Captain WebHook: a tool to inspect and debug webhook interactions in real-time (React, Express, Node.js, MongoDB, PostgreSQL, Nginx, and a Digital Ocean VPS,).
• TVSPOT: a Forum platform for TV shows, utilizing Node.js, PostgreSQL, and Redis for session storage.
• Engineered custom Google Sheets macros with Google Scripts (leveraging JavaScript) to automate and optimize business processes for several small businesses.

• Built strong relationships with customers and realtors, going above and beyond to exceed expectations and drive repeat business.
• Consistently went the extra mile, resulting in increased customer satisfaction and growth in personal sales volume.
• Grew my business by taking the time to understand client needs, offering personalized service that led to successful closings and referrals.
• Proactively engaged with potential buyers and realtors, ensuring seamless communication and fostering trust throughout the sales process.

• Facilitate the sale of new and existing homes, closing over 20 home sales and generating $6MM gross revenue; create and maintain listings information, conduct open houses and individual showings, negotiate pricing.
• Managed under performing communities to increase traffic and sell all remaining inventory; improved listings with images showcasing desirable features, oversaw landscaping updates, and developed marketing materials
• Collaborate with builders on new communities; perform analysis on market trends, features, and pricing, provide design insight to ensure consumer needs are met, lead buyers through construction process, and aid in.
• Devised and implemented realtor-targeted marketing strategies; partnered with new marketing team to design advertising, sales promotions, and email campaigns

• Collaborated with the sales team to support the launch of a data import service for new and existing customers, using SQL commands to import and clean data for our SQL-based CRM, generating up to $10k in monthly revenue.
• Aided in authoring, updating, and maintaining a comprehensive support tools database across 5 subsidiaries, including creating a knowledge base and user guides for customer self-service. This effort led to a 23%.
• Provided technical support by troubleshooting issues, testing new features, submitting detailed bug reports, and resolving client problems. Consistently closed the highest number of support tickets, contributing to.

• Managed the redesign of the primary website, enhancing user experience and developing key features like an auto-bid module, which increased user engagement by 43%
• Created detailed roadmaps and site plans, effectively coordinating with an overseas development team to ensure timely delivery of project milestones.
• Increased year-over-year revenue for major charities by 279% by enabling online bidding for non-attendees, significantly expanding donor participation.
• Improved customer checkout by eliminating manual processes for shipping and fulfillment, resulting in faster and error-free transactions.

Studied Electrical Engineering

Mastery-Based Software Engineering