Will H. Email & Phone Number

Springfield, Virginia, United States

● Worked in a SOC team environment and performed Tier III cybersecurity incident response duties including responding to Intrusion Detection System (IDS) alerts in multiple SIEMs, and analyzing network, host, and user logs (e.g., pcap, event logs, authentication logs). ● Worked with ArcSight ESM, Elastic, Splunk Phantom/SOAR, RSA NetWitness, FireEye, Firepower, Microsoft ATA, Carbon Black, McAfee ePO, Microsoft ATA, Proofpoint, Palo Alto Threat Vault/Wildfire, AWS GuardDuty, Azure Sentinel, and ServiceNow applications daily. Trained new analysts regularly. Performed Shift Lead duties.● Prioritizing and differentiating between potential intrusion attempts and false alarms. Suggesting IDS rule tunings within Snort, Yara, Sigma, and vendor-specific rules. Performed threat hunting as needed. Worked on high priority cyber security incidents and projects. Developed analyst SOPs and playbooks for SOAR.

Northern, Virginia, United States

● Worked in a SOC team environment and performed cyber incident response and Shift Lead duties including creating shift reports, training, and managing employees, creating SOP processes for incident response and different cyber security events, and handling high priority incidents with key government personnel and clients daily. Analyzing network/host/user logs (e.g., pcap, event logs, authentication logs).● Worked with ArcSight, Splunk ES, RSA NetWitness, FireEye, Palantir, Firepower, BigFix, and Remedy applications daily.● Prioritizing and differentiating between potential intrusion attempts and false alarms. Suggesting IDS rule tunings within Snort, Yara, and vendor-specific rules. Performed threat hunting as needed.

Washington D.C. Metro Area

● Resolved issues with computer hardware and software involving local and network printers, computer network/port connectivity, Active Directory user/computer objects, cabling, peripheral devices, and re-imaged systems.● Managed, documented, and resolved IT tickets using the ServiceNow ticketing system.

Washington D.C. Metro Area

● Configured, installed, and maintained network hardware and software, including desktops, laptops, printers, VOIP desk phones, mobile smartphones, routers, switches, WAPS, and other network peripherals.● Managed and maintained all administrator IT accounts including Windows Server, Active Directory accounts, Google Apps Enterprise accounts, SAManage ticketing system, WordPress/public website, Enterprise antivirus, data backups.

Arlington, Va

● Configured, installed, and maintained network hardware and software, including desktops, laptops, printers, VOIP desk phones, mobile smartphones, switches, WAPS, and other network peripherals.● Managed and maintained all administrator IT accounts including Windows Server, Active Directory accounts, Google Apps Enterprise accounts, ticketing system, public website, Enterprise antivirus, data backups, phone accounts.

22301, Alexandria, Va Us

• Responded on-call to internet trouble tickets for LAN users and interconnections.• Configure, test, and troubleshoot Wireless Access Points and Ethernet connectivity for users, between LAN sites, and at telecom room’s router & switch. Terminated 5e cable.• Resolved DNS issues at LAN switches with admin remotely, installed outdoor WAPs to sites.

Bachelor Of Science Degree, Information Technology: Computer Networking, 3.68

Transferred To Westwood, Information Technology Computer Network Systems Major, 3.65