Will Holmes Email & Phone Number

Baltimore, Md, Us

Baltimore, Md, Us

Baltimore, Maryland, United States

As Founder of the Baltimore Economic Leadership League, I defined our mission, to provide high-quality business events and affordable commercial loans for small, minority, rural and and woman-owned business in Maryland.

Baltimore, Maryland, United States

At the end of my term as Chairman, the Board of Directors voted unanimously to bestow upon me the title of Chairman Emeritus in recognition of my outstanding service to the Chamber.

Baltimore, Maryland

As Chairman, I create value for Members, lead the Board of Directors, support our Executive Director and determine the growth strategy of the organization.

Baltimore, Maryland

WHC is contracted to mentor Master's students participating in the Community Consulting Lab and connect the Office of Experiential Learning to the Baltimore business community.

United States

WHC is an award-wining business management and technology consulting firm serving North America, Africa and Asia.WHC offers business capital and operational solutions to emerging companies and delivers management consulting and technology to government agencies, financial institutions, universities and non-profit organizations.Our focus is the efficiency, profitability and global growth of our clients.Simply, we help Business Leaders avoid costly mistakes and skip the painful time involved with trial and error. Learn more at www.whcusa.com

Baltimore, Maryland

WHC is contracted to promote the Goldman Sachs 10,000 Small Businesses program in Maryland, identify qualified applicants and fill three Cohorts per year.

Washington D.C. Metro Area

SoundExchange is the sole entity chosen by the US government to collect and distribute the digital performance royalties generated by internet radio. • Distributed over $1 Billion in U.S. digital performance royalties• Developed digital marketing strategy for partnerships with music industry and independent artists• Managed membership drive that registered 60,000 members over 4 years• Managed requirements gathering, workflow redesign, and implementation of technical products and applications (New Websites, CRMs, New Phone Systems)• Implemented Key Performance Metrics, Quality Assurance measurements, and policies• Developed and implemented Management Mentoring Program for new managers • Developed technical and soft skills training programs for end-users in Sales and Customer Service on scripting, rapport building, and new software point releases• Created the Operations Department’s Standard Operating Procedures manual• Redesigned registration and quarterly distribution process for US digital performance royalties

Debt Shield is a debt settlement company with a large call center in Columbia, MD. • Enrolled 20,000 customers in 10 months and increased revenues by 15% • Developed digital marketing strategy and referral program for new customers• Developed new recruiting and hiring strategy for Sales and Customer Service agents • Managed requirements gathering, workflow redesign, and implementation of Sales to Customer Service workflow integration• Developed the technical and soft skills training programs for end-users in Sales and Customer Service on scripting, rapport building and new software point releases• Developed and implemented the Management Mentoring Program for new managers • Updated and created the Standard Operating Procedures manual for Service and Sales Departments • Created an employee weekly review initiative designed to facilitate consistent performance feedback and alignment of individual and departmental goals • Managed the requirements gathering, workflow design, and implementation of a Quality Assurance customer account review and contact center call monitoring program

Amstar Mortgage is a mortgage lender with a start-up branch in downtown Baltimore, MD. • Recruited top Loan Officers and Telemarketers and doubled production from previous year • Developed marketing strategy and process for contacting and converting customers and referral partners via phone, email and direct mail• Managed the requirements gathering, workflow redesign, and implementation of Sales, Customer Service and Document Processing Workflow Integration• Developed the technical and soft skills training programs for end-users in Sales and Customer Service on scripting, rapport building and new software point releases • Created the Standard Operating Procedures Handbook for end-users • Planned and managed the implementation of the Amcat predictive dialer • Organized and facilitated Free Financial Awareness Seminars to educate the community and build ties with affiliate partners to generate new business • Created and implemented Quality Assurance policies and a Employee Recognition program

Residential Lending is a mortgage broker with a large call center in Beltsville, MD. • Developed marketing strategy and processes for contacting and converting potential customers via phone, direct mail and email• Developed and facilitated technical and soft skills training programs in Sales and Customer Service on scripting, rapport building and new software point releases • Developed and facilitated a management training program for 10 managers • Recruited top talent and grew the call center from 8 representatives to 100 representatives • Improved customer satisfaction through soft skills training, customer surveys, and new technology • Engineered scalable processes and managed the workflow for the telemarketing and sales departments • Managed requirements gathering and project management for implementation of the Noble Systems predictive dialer

Amerix (formerly Genus and NCCS) is a large debt management company in Columbia, MD. • Developed and facilitated the technical and soft skills training programs in Sales and Customer Service on scripting, rapport building and new software point releases • Developed Key Performance Indicators for department • Re-engineered and managed the departmental workflow and customer case management system • Managed Client Acquisition, Client Retention, Account Research, and Special Projects teams • Improved customer satisfaction through soft skills training, revised scripting, and project management of the implementation of new call center and workflow management technology