William Howell Email & Phone Number

Houston, Tx, Us

Develop the OT Security Program to reduce risk on our OT systems across our global manufacturing and assembly plants, identify vulnerabilities and reduce risks on firewalls to mitigate attacks. Design the OT reference architecture to align with the Purdue model, implementing an iDMZ, performing segmentation through network and domain migrations, securing OT systems, and implementing secure remote access.

Manage a project portfolio for a global industrial company to build the security program internally, migrating from outsourced services, enhance cyber engineering processes, operations management, and increase capabilities, and manage a $15M budget. Coordinate with a team and work with vendors and subject matter experts on tool selection. Align with the Global Cyber Engineering & Defense Director and Chief Information Security Officer (CISO) to execute vision and strategy for identity management, and cyber security roadmap. Present to senior executives to obtain approval for funding projects and operational needs. Key projects: Endpoint Detection & Response capability, a SIEM solution, Threat Vulnerability & Remediation management, and transitioning to a new ServiceNow.• Increased transparency into increasing threats by implementing a new SIEM solution with integration into ServiceNow and a Security Service Catalog to set metrics, workflows, and group management.• Streamlined the new ServiceNow instance by enhancing group management, developed dashboards for managing operations and providing metrics, and lead the effort to build service catalog for Cyber Security services.• Expanded operational coverage by leading startup and launch of the two new Security Operations Centers (Cyber Fusion Centers) in India and South Dakota for 24/7 support.

Houston, Texas, Us

Achieved security initiatives by managing a project portfolio of IT governance, risk mitigation, and enterprise security program implementation to support the organization with 2000 staff in North America. Scope included supporting mergers and acquisitions, developing plans, and maintaining a central policy and procedure library. Key projects: Domain migration of 2000 users, 200 servers, and all associated shared volumes, Windows Server upgrade project to consolidate and transition over 400 systems, across multiple business units to current operating systems, Mobile Device Management (MDM) rollout, desktop encryption, and domain migrations.• Addressed security audit findings, executed a successful test of the plan, and received approval from each business unit and senior management by developing a multi-business unit Disaster Recovery Plan and Test Plan.• Improved performance across the infrastructure team by developing and maintaining metrics used for decision-making that eliminated deviations from targets.• Fortified the security culture by integrating security requirements into project lifecycle documentation to ensure security is incorporated into project deliverables from inception.

Managed an IT Security compliance team of 15 people to create and maintain security plans, perform continuous monitoring of security based on the plans, and obtain Authorization to Operate (ATO) following the NIST framework through audits of directorate security plans. Allocated a $4M budget for the IT Security contract. Reviewed results with Senior Management and the customer monthly.• Stretched resources using a template and process to accurately determine operational and project resource costs following requirements to perform the necessary work that was flexible towards changes to budget and deliverables.• Received approval for 100% of NIST-compliant security plans for Authorization to Operate from the NASA CIO.

North Bethesda, Maryland, Us

Directed an Infrastructure Services team of 30+ people delivering platform and storage services and managing a multi-location data center for NASA Johnson Space Center (JSC & White Sands Test Facility) with an operating budget of $4.5M. Scope included allocating and managing resources to support a portfolio of projects while meeting operations and maintenance responsibilities, reducing operational costs, and improving metrics. Hired, onboarded, trained, and completed annual performance reviews. Chaired a weekly integration meeting Between Infrastructure, Security, Application, and Network teams. Improved processes to complete 100% of incidents within the SLA.• Minimized deviations from targets by establishing metrics to measure and monitor Service Level Agreement (SLA) performance and took proactive action through continuous process improvement to meet customer satisfaction goals.• Shifted from "business as usual" towards a more agile, flexible posture to better support the rapidly changing needs of our customer by more efficiently providing service changes and upgrades.• Reduced employee turnover by changing working conditions and improving employee morale through team building initiatives, flexibility in work schedule, ergonomic enhancements, and realignment of appropriate resource allocation• Boosted process efficiency and cut costs via organizational restructuring with workforce plans.• Received recognition for having submitted the most process innovation proposals across the contract.

Implemented agency-driven changes to the IT Security team based on new policies from NASA Headquarters. Interacted with customers and clients to identify business needs and requirements.• Strengthened the security posture from the ground up by assessing skills, realigning roles, developing training plans, mentoring, and securing additional funding to send staff to advanced training.• Increased revenue and work opportunities with better staffing and training resulting from contract negotiations.Additional history: NASA - IT Project Manager / Data Systems Lead, MEI Technologies & Senior System Administrator

Served as Project Manager for multi-million-dollar service projects to upgrade or improve data center capabilities, primarily in the areas of server and storage systems and Data Systems Lead over advanced enterprise server and storage system administrators• Negotiated scope, budget, and schedules with stakeholders to ensure each project provided the right solutions based on the requirements on time and within budget• Managed a $1.5 million vendor contract for a storage services project that was completed on schedule and under budget, which implemented a new storage array that improved disk response time for virtual environments by a factor of 10• Worked with vendors to perform IT Outsourcing and subcontract management• Implemented Continuous Operations (COOP) / Disaster Recovery (DR) remote site and developed procedures, which were exercised during data center outages and emergency situations, such as hurricane evacuations and site closure• Developed a Cloud Computing Adoption Roadmap, which evolved the data center into a hybrid cloud environment leveraging cloud-computing savings to shift the government from a capital expenditure model toward an operational expenditure model aligning with a desired budget posture

Performed enterprise Windows and Linux Server administration, VMware virtualization and storage administration• Standardized job tasks and trained junior team members on industry best practices and standards• Planned, developed, implemented and tested installation and update of file servers, print servers and application servers in all departments• Analyzed complex project server issues and worked on large enterprise and business-critical applications• Planned and implemented server and application upgrades to system hardware and software

Master Of Science, Engineering Management, Engineering Management

Bachelor Of Science, Management Information Systems

Associate Of Applied Science, Mathematics