Cyient is a global provider of engineering, data analytics, networks and operations solutions.- providing high-quality solutions and customer service to a leading local client.- providing solutions to the mining, oil and gas, rail, telecom and utility industries.- high focus on delivering innovative solutions that create real value for customers

School Student Broadband Initiative:Led a multi-disciplinary team to develop a user-friendly web portal for streamlined registration processes, ensuring secure access for up to 30,000 Australian families.Orchestrated the Identity Management team, managed billing and Big Data teams, and implemented change management strategies.Successfully launched the campaign in the first half of 2023, bridging the digital divide by providing underprivileged families with free broadband access.Enterprise SharePoint Online Migration:Managed an enterprise-wide initiative to streamline systems by migrating from SharePoint 2010 and 2013 to SharePoint Online.Oversaw the SharePoint Delivery team and executed a comprehensive change management plan.Achieved substantial cost reduction, improved SharePoint Site CX, and reduced technical debt, resulting in enhanced productivity and modern, responsive design.Enterprise Billing Platform Upgrade:Oversaw a complex upgrade of the Oracle Billing and Revenue Management (BRM) Application, responsible for over $4 billion in annual revenue.Led the delivery team, established a robust regression testing strategy, and ensured stakeholder engagement.Achieved a seamless cutover with no post-production incidents and paved the way for further process enhancements in billing and operational efficiency.

As an E2E Delivery Manager, I took charge of multiple delivery teams encompassing Salesforce, AWS, and BRM to successfully deliver comprehensive E2E Billing Solutions. This involved providing essential support for portfolio discussions and executing high-profile pricing changes and discounting campaigns. I managed the E2E communication and relationships with Billing Stakeholders, ensuring that initiatives were meticulously delivered even during critical YEND Embargo periods. Additionally, I oversaw both monthly and standalone release management, contributing to the seamless execution of key initiatives within the organization.

In my role as an E2E Delivery Manager, I oversaw and directed five delivery teams comprising over 40 engineers. I spearheaded a transformation in the way "Commercial Assurance Operations" functioned, by championing SAFe® principles. I managed Pre-PI and funnel activities, collaborating with the business to set priorities. Additionally, I orchestrated PI planning events with more than 60 stakeholders, ensured alignment of teams with PI objectives, and established robust Iteration reporting to drive continuous improvement. I also played a pivotal role in managing program-level risks and dependencies, optimizing release train resourcing for enhanced agility, and addressing critical bottlenecks. My role involved close collaboration with various stakeholders to align strategy with execution.

As the Lead Business Analyst, I played a pivotal role in driving the SAFe® uplift in both the business and delivery teams. This involved developing and coordinating backlogs for Program Increments (PIs), orchestrating the integration of Appian and SharePoint, and uplifting the team's tooling, methodology, and documentation. I also facilitated the transition from legacy to strategic tooling, mentored new Business Analysts, and organized Proof of Concept workshops with Construction and Network Operations stakeholders. Furthermore, I maintained and groomed delivery backlogs, conducted user story acceptance criteria workshops, and presented showcases to stakeholders at the end of each iteration. In essence, I spearheaded essential initiatives to enhance efficiency, collaboration, and alignment within the organization.

Led a team of onshore and offshore developers to enhance the wagering system.Major Accomplishments• Identified inefficiencies, streamlined the design and build processes which allowed the team to focus on delivery

Led the client’s Content Delivery Network (CDN) test team and facilitated knowledge transfer to the client.Major Accomplishments• Developed the testing strategy and framework that was used to validate the platform and deliver a commercial product within a critical timeframe.• Effectively led the delivery of CDN enhancements within tight project deadlines.

Worked with the client and key stakeholders to enhance the online billing platform.Major Accomplishments• Successfully delivered major platform enhancement, which ensured the client met PCI DSS standards.

Provided critical business analyst support and led the client’s test team to help them move off critical path.Major Accomplishments• Developed the testing framework, and streamlined test reports and defect processes, which resulted in better cross team communication.• Successfully delivered the client’s program of work which allowed the client to shift off critical path.

Led an external team to translate business requirements to test cases.Major Accomplishments• Promoted to Test Lead after 3 months after demonstrating strong leadership capabilities.• Successfully met the project deadline and was awarded by the client for our efforts.• Integrated with external teams to jointly locate critical defects.

Provided business system analysis functions for the library management applications and Unix-based application servers.Major Accomplishments• Designed, developed and deployed $25,000 Library SMS notification system.• Published in the Monash paper and presented the SMS system in New Zealand. • Deployed Offline Library Catalogue web solution (failover system).

Provided frontline, administrative and project support to the Outpatient Service.Major Accomplishments• Adapted quickly to the clerical role and was later promoted to carry out project work with the Information Manager. • Refined and documented the patient registration process.• Developed the Outpatients clinic code translation tool.