William A. Email & Phone Number

• Managed one district office (8 personnel) and transformed all sub performing teams to #1 of 11 District Offices by exceeding production goals, increasing quality and volume market share/ revenue by 18%
• Lead standard development and implementation, including documentation, communication and compliance measurement.
• Focused on Conversion Rate Optimization (CRO) platform to assist with producing the most amount of sales via companies’ website to converting all traffic at the highest rate (2.5 second rule and review competitors’.
• Work with Care Desktop Solutions and IT partners as needed to provide support for developmental efforts of customer care support tools including system design, testing, documentation and operational implementation

Philadelphia, Pennsylvania, United States

• Exhibit various compensation trends in the marketplace including competitor practices as well as compensation analysis and gather quantitative and conceptual data to forecast future demands
• Collaborate with team members to successfully launch a Virtual Sales and performed Business Development functions to attract more customers/ sales for the company
• Identify and execute resolving all customer issues through creative sales techniques
• Lead application and interpretation of new data to promote business of various retail products

• Initially hired as a Sales Representative and received a promotion to an Assistance Store Manager in recognition of superior performance.
• Facilitate all pre-screening activities such as job offers, background check/ drug testing, E-verify and onboarding. Maintained all weekly staffing reports, payroll changes, timecard audits and applicant tracking
• Develop comprehensive training for more than 95+ members, resulting in the organization reaching 92% of annual goal while exceeding quality metrics
• Analyze multiple program reports to identify sales/ recruiting strengths and weaknesses & provided training to improve performance and maximize organizational results