William A Cook Email and Phone Number
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My experience as a Senior Analyst and project leader in call center operations and unified communications is demonstrated by my achievements. I have in-depth knowledge and proven experience in SIP Enterprise Telephony, VoIP Enterprise Technology, and Enterprise Telephony. I am an ambitious, results-driven professional with a strong ability to direct multiple projects simultaneously while keeping the companies goals in mind. Teamwork is vital to any successful operation and collaborating with other analysts, information technology associates and server team members is key to the success of any new deployment. As a leader, I am constantly looking for ways to improve processes and implement cost-saving measures. I saved Salt River Project $1.3M by initiating new opportunities and moving from under-performing leased carrier services to introduce new emerging technologies and a different vendor. My experience implementing the Avaya Platforms introduced a more stable, scalable, and multi-channel opportunities.Known to be highly motivated for learning new technologies and processes to exceed the company’s expectations and meet the objectives of an organization. I have strong analytical, problem-solving, and technical troubleshooting skills. Key Skills include:ASC Call Recording Solutions | Avaya Systems | AVST Voicemail Platforms | Enable 911 | NICE |RFI & RFP Processes | Ribbon SBC 5000 Series, PSX, EMS | SIP In-Depth Troubleshooting |SIP Multi-Platform Integration | SIP Carrier Trunking | SIP Registration Flows |Skype for Business | Unify Platforms | Unify OpenScape Voice/Xpert Turret | Vendor Management |
Salt River Project
View- Website:
- srpnet.com
- Employees:
- 3748
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Senior AnalystSalt River Project May 2014 - PresentTempe, AzProvide telephony communication solutions for 26 facilities in Arizona and one in Washington DC. Maintain and support existing systems, including upgrades, troubleshooting, and maintaining enterprise telecom platforms. Maintain and develop relationships with vendors. Monitor projects from start to finish for six voice-related platforms within company. Utilize all available resources to resolve any issues. Perform system patching and install firmware updates. Collaborate with key internal stakeholders to determine their needs and implement solutions for an optimum operating environment. • Implemented Unify Xpert Turrent update for Supply/Trading, SOC, and ADC groups.• Collaborated with a team of five analysts, internal technicians, and ITS team members.• Managed change control processes to include upgrades, patches, and discovering solutions.• Coordinated weekly team meetings to discuss current projects and provide transparency.
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Senior Contact Center AnaylstSalt River Project Oct 2007 - May 2014Tempe, AzAdministered and maintained multiple sites’ entire telephony infrastructure for customer service contact centers. Implemented Avaya Platforms and NICE within residential contact centers. Collaborated with vendors and internal customers to plan maintenance and upgrades. Prepared forecasts, planned for capacity, and arranged schedules. Monitored and evaluated inbound and outbound calls. Ensured resources were balanced and met established service goals.• Saved recurring costs by securing a licensing agreement with Avaya Systems.
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Senior Telecommunications AnalystTotal System Services, Inc. Sep 1997 - Oct 2007Tempe, AzResponsibilities include administering and maintaining all of TSYS’s telecommunications and video services. Assist in all adds, moves, and changes of voice services (PBX/ACD) for TSYS for the past 7 years. Develop the direction of the telephony infrastructure to improve productivity, research new technology and establish vendor relationships. Manage vendor relationship which includes is not exclusive to, review of telecom invoices, annual maintenance contracts, services and strategic initiatives for the company. Avaya experience summary: CMS ACD for the past 5 years for large scale call center at TSYS Acquiring, Avaya G3R support for 5 years then migrated over to S8710 the past 2 years to current, voice mail support for Audix system for 5 years and then to Modular Messaging for the 2 years.
William A Cook Education Details
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It Operations Management -
Sum Cum Laude
Frequently Asked Questions about William A Cook
What company does William A Cook work for?
William A Cook works for Salt River Project
What is William A Cook's role at the current company?
William A Cook's current role is Senior Analyst at Salt River Project.
What is William A Cook's email address?
William A Cook's email address is bi****@****ast.net
What is William A Cook's direct phone number?
William A Cook's direct phone number is +160273*****
What schools did William A Cook attend?
William A Cook attended Arizona State University, Northern Arizona University.
Who are William A Cook's colleagues?
William A Cook's colleagues are Mike Marble, Karl Cabrera, William Johnson, Ron Douglas, Sandy Howell, Thomas Speer, Gerardo Glantz.
Not the William A Cook you were looking for?
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WILLIAM A. COOK
United States -
William A. Cook, Ph.D.
Owner Of Healthinservice.Com, Cnazone.Com, And Psychologist In Private PracticeMissoula, Mt -
William A Cook
United States -
2cnazone.com, ce4less.com1 (800) 5XXXXXXX
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