-Supporting an environment that utilizes Windows 10 and IOS-User management with applications such as Active Directory, Multi-Factor Authenticators, etc.-Provide support to remote users using Desktop Remote tools (I.e., Bomgar, LogMeIn, etc.)Preparing and maintaining troubleshooting and FAQ materials for easy-access and end-user guidance.-Avoiding service interruptions by performing system installations, updates, and maintenance procedures within a defined SLA-Log incidents and service requests and maintain relevant records.

- Analyzed real world scenarios within fraud cases, resulting in exceptional contextual awareness and knowledge of cybersecurity threat landscapes.- Lead a team to conduct risk assessments and developed an effective insider threat management program utilizing NIST framework. - Created weekly briefing memos on PowerPoint to industry professionals, highlighting guidance on how to detect, mitigate, and respond to cyber- risk, and compliance challenges.- Effectively work in team based remote environment to create security incident response.

-Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops-Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in personInstalling and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end-user systems-Provide timely, detailed, and accurate status information and resolution for all issues/projects assigned-Load special software and drivers and map drives as needed-Clearly communicate technical solutions in a user-friendly, professional manner

-Migrating Tableau Dashboards to Power BI-Administered Power BI for the Enterprise-Managed Power BI gateways-Created Power BI templates-Created custom objects, measures, and attributes using DAX.Creating and manipulating objects and data in Power Query using MCreate and maintain semantic models in Power BI-Created embedded Power BI applications -Enabled secured datasets using Row-level security (RLS) for internal and external consumers utilizing Power BI and Paginated reports for visualization-Create developed complex SQL queries and stored procedures

- Improved performance, hiring practices and management systems to facilitate success of client's organization.- Collaborated with teams to define, strategize and implement marketing and web strategies.- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.- Integrated technology and business operations to identify targeted solutions to customer issues.