William Abate Email & Phone Number

United States

• Specializing in pipeline population and cold lead generation• Presents platform features & benefits in C-suite kickoff calls, stakeholder calls, and hosting live end-user training• Performs onboarding, health checks, and proactively offers solutions• Thoroughly understands workflows and pain points of clients and their industry• Identifies opportunities within the customer base and collaborates with the implementation team to facilitate growth attainment.• Forms professional relationships and provides white-glove service• Managed support team/help desk and tracking the status of outstanding tickets via SalesForce to ensure timely and effective resolution• Collects customer feedback and works with product management to preemptively solve product issues• Drives deep integration of Symphony, Paperwise's browser-based document management solution, into customers' business processes and technical ecosystem to create and increase stickiness.

San Antonio, Texas Metropolitan Area

• Prepares and reviews weekly operational performance metrics.• Partners with the CEO to establish and measure short-, mid-, and long-term strategic priorities.• Collaborates with all levels of leadership to align business plans, operations, actions,communication, and accountability for goals and outcomes.• Drives functional operating meetings, including executive staff meetings, enterprise-wide All Hands meetings, and Quarterly Business Reviews.• Works with the CEO on establishing cross-sell, and up-sell strategies between the HealthComm companies.• Works with HealthComm and Dura Ops leaders to resolve outstanding data and workflow issues in Salesforce, and make recommendations on optimal configuration.• Assess operational health dashboards and scorecards that measure objectives and key results (OKRs) and key performance indicators (KPIs). • Identifies patterns and trends in both related and disparate data points.• Advises key stakeholders across global teams on the communication strategy for goals and plans at all levels of the enterprise.• Acts as the central point of contact for the coordination of the HealthComm CEO activities.• Prepares and oversees the preparation of relevant documents and briefing material.• Identifies, drives, and oversees process improvement initiatives that guide quality improvement, efficiency, and productivity improvement across the enterprise.• Owns, program manages, and drives execution of select strategic, organizational initiatives,aligning operational teams.

San Antonio, Texas, United States

• Works with multiple departments to develop and standardize a company-wide playbook that documented the process for a company's journey from acquisition to operation• Identifies operational requirements and opportunities for improvement• Gathers information by observing workflows, reading company reports, customer contracts, and conducting employee interviews• Virtual Data Room Manager with responsibility to validate and discover potential red flags via statistical due diligence. • Determines appropriate methods to analyze operations, relevant information, and data• Documents findings and prepares reports that make recommendations on the proper course of action• Develops new processes and procedures to enhance operations in varying departments company-wide• Works with managers and employees to implement necessary changes• Trains fellow stakeholders on the use of new systems and tools

San Antonio, Texas Metropolitan Area

• Launched and manages three distinct businesses across the greater San Antonio and Boerne markets• Head Photographer for San Antonio Rampage, Co-Head Photographer for San Antonio Spurs, Co-Head Photographer for San Antonio Football Club (2015-2020)• Sources + $60k of business annually• Collaborated with specialized videographers to create projects that are shown all around the world

San Antonio, Texas Metropolitan Area

• Specialized in pipeline population and cold lead generation• Presented platform features & benefits in C-suite kickoff calls, stakeholder calls, and hosting live end-user training• Performed customer onboarding, health checks, and proactively offered solutions• Supported Vertex's customers and partners in their efforts to successfully use and operationalize Vertex System's total tool belt• Thoroughly understanding workflows and pain points of clients and their industry• Identified and grew expansion opportunities within the customer base and collaborated with the implementation team to facilitate growth attainment.• Formed professional relationships and provided white-glove service• Managed support team/help desk and tracking the status of outstanding tickets via SalesForce to ensure timely and effective resolution• Collected customer feedback and working with product management to preemptively solve product issues• Drove deep integration of the platform into customers' business processes and technical ecosystem to create and increase stickiness.

San Antonio, Texas, United States

Directed & Produced multiple weekly services for over 1000 guests, while managing and leading a team of more than 100 volunteers who I empowered through training and mentorship to run key areas of each service.Provided subject matter expertise on allocation of an annual budget of $46,000+ for technology upgrades, and improvement of general quality.Managed several internship programs throughout the year over several departments generating a diverse office experience for several departments.

San Antonio, Texas Metropolitan Area

• On the job training of Photography and Videography techniques, Management of incoming and outgoing rental equipment, client acquisition, product delivery.

Boerne, Texas, United States

• Responsible for fabricating the lift fan for the US Marines' F35 Joint Strike Fighter “Variant B”• Managed teams of adept machinists, and fabricators to keep production numbers up and operating costs down• Optimized existing production systems, resulting in an increased workplace efficiency by keeping production numbers up by 25% percent and operating costs down by 30% percent YoY

Data Analytics Certificate, Data Analytics, A

Intensive study and projects using Excel, SQL, Python, Pandas dataframes, Matplotlib and Tableau as well as other data visualization.

Education record

Activities and Societies: Football, Power Lifting, Welding & Fabrication, Advanced Placement