William Acree Email & Phone Number

3415 West Lemon Street, Tampa, Fl 33609

* Repair and maintain Point of Sale (POS) computer equipment in a hospitality environment. *Drive as needed throughout a defined area to repair equipment at various customer sites.*Maintain a company vehicle*Manage/Control parts inventory*Attend out of area training sessions as needed*Attend out of area special projects as needed* Assisted financial and office personnel with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution* Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions* Installed operating systems and applications and conducted technical training demonstrations* Repaired, serviced, and replaced parts, boards, and equipment for Micros computers.* Installed and configured computer workstations and configured laptop computers for RAS and docking station connections on LAN* Installed Windows workstation operating system and configured for TCP/IP network, including DHCP, WINS and DNS settings* Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions* Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions* Oversaw initial system analysis, assessing needs and resolving any issues related to various application design and development; provided design and implementation of LANs/WANs, Fileservers, and Workstations* Performed telephone and onsite troubleshooting for clients as field technician* Provided client training relative to point of sale (POS) software* Provided maintenance, installation, and configuration of network and workstation hardware and software* Performed hardware and software support and installation

Tampa/St. Petersburg, Florida Area

• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.• Installed operating systems and applications and conducted technical training demonstrations• Perform upgrades to existing systems be it software or hardware.• Relies on instructions and pre-established guidelines to perform the functions of the job.• Supports and maintains user account information including rights, security and systems groups.

• Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office and any other authorized desktop applications• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment• Customize desktop hardware to meet user specifications and site standards• Performs work in compliance within specified warranty requirements• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels• Safely package equipment for branches and arrange for the transport of the equipment• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network• When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member

Tampa/St. Petersburg, Florida Area

* Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.* Documents, maintains, upgrades or replaces hardware and software systems.* Supports and maintains user account information including rights, security and systems groups.* Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.* Determines and recommends which products or services best fit the customers' needs.* Relies on instructions and pre-established guidelines to perform the functions of the job.* Works under immediate supervision.* Primary job functions do not typically require exercising independent judgment.

Tampa/St. Petersburg, Florida Area

•Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.•Perform upgrades to existing systems be it software or hardware.•Troubleshoot existing systems to re-establish email or other applications to a customers’ system.•Inspect equipment and read order sheets to prepare for delivery to users. •Manage/Control parts inventory

Tampa/St. Petersburg, Florida Area

• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.• Configuring and upgrading POS Systems (Point of Sale), back office components, PC’s (Personal Computers),and Printers• Installed operating systems and applications and conducted technical training demonstrations

Tampa/St. Petersburg, Florida Area

•Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.•Perform upgrades to existing systems be it software or hardware.•Troubleshoot existing systems to re-establish email or other applications to a customers’ system.•Inspect equipment and read order sheets to prepare for delivery to users. •Manage/Control parts inventory

Tampa/St. Petersburg, Florida Area

•Configuring and upgrading POS Systems (Point of Sale), back office components, PC’s (Personal Computers), Printers, Fax Machines, and Monitors. •Perform upgrades to existing systems be it software or hardware.•Troubleshoot existing systems to re-establish email or other applications to a customers’ system.

* Repair and maintain Point of Sale (POS) computer equipment in a grocery and retail environment. *Drive as needed throughout a defined area to repair equipment at various customer sites.*Maintain a company vehicle*Manage/Control parts inventory*Attend out of area training sessions as needed*Attend out of area special projects as needed* Assisted financial and office personnel with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution* Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions* Installed operating systems and applications and conducted technical training demonstrations* Repaired, serviced, and replaced parts, boards, and equipment for Dell, Compaq, Toshiba, Hewlett Packard, Packard Bell computers.* Installed and configured computer workstations and configured laptop computers for RAS and docking station connections on LAN* Installed Windows NT workstation operating system and configured for TCP/IP network, including DHCP, WINS and DNS settings* Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions* Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions* Oversaw initial system analysis, assessing needs and resolving any issues related to various application design and development; provided design and implementation of LANS/WANs, Fileservers and Workstations* Performed telephone and on-site troubleshooting for clients as field technician* Provided client training relative to point of sale (POS) software* Provided maintenance, installation and configuration of network and workstation hardware and software* Performed hardware and software support and installation

World Wide

• Installing, upgrading, monitoring, analyzing and correcting performance of advanced telecommunication networks and systems. This includes but not limited to circuits and equipment, traverse wide area and local area networks. Possess a strong theoretical and working knowledge of PC Hardware, communications equipment, circuitry, test equipment, user service, and their Information Systems applications. Experienced in coordinating and managing services from a multitude of vendors.• Experienced in coordinating and managing services from a multitude of vendors.• Experienced in large multi-site environment with demonstrated ability to manage projects and people.• Maintain work schedules for the work center. Planned, implemented the installation and maintenance of equipment. Monitored the daily activities of the work center.• Created and edited documentation for installation and training manuals• Provided technical support for specialized hardware and software systems.• Administered and supervised courses and assigned over 20 employees for training• Maintain work schedules for the work center. Planned, implemented the installation andmaintenance of equipment. Monitored the daily activities of the work center.Installed, interfaced, and maintained all secures voice and data device, and all data terminals to include computers and facsimiles. Managed a work center for the installation, interfacing, and maintenance of all secure voice and data device, and all data terminals to include computers, facsimiles, and VTC.• Diagnosed hardware problems with modems, printers, cables, or telephones.• Created and edited documentation for installation and training manuals• Managed support system engineers performing on-site customer service and maintenance• Trained and supported company technicians in all aspects of system analysis, design, setup, troubleshooting, maintenance and repair, and upgrade

A.S, Electronic Systems Technology, 3.0

High School Diploma, College Studies